1. Richard_Danger's Avatar
    Dear Richard,



    Thank you for your support to htc. We hear your concern. And we take it seriously and now we will unlock it.

    Our original intent was to reduce the potential quality problem when user upgrade their phone.

    Any way we will unlock it. Customer satisfaction is very important for us and we want you have a good experience when you deal with htc.

    Thanks again for your support.



    Best Regards.



    Peter

    I am pretty impressed he actually emailed me back.
    05-27-2011 09:33 AM
  2. dantheman68's Avatar
    Dear Richard,



    Thank you for your support to htc. We hear your concern. And we take it seriously and now we will unlock it.

    Our original intent was to reduce the potential quality problem when user upgrade their phone.

    Any way we will unlock it. Customer satisfaction is very important for us and we want you have a good experience when you deal with htc.

    Thanks again for your support.



    Best Regards.



    Peter

    I am pretty impressed he actually emailed me back.
    That seems poorly written and unprofessional, I wonder if he actually wrote that himself... hopefully it wasn't a mass email!

    I am glad they're listening though...
    05-27-2011 09:55 AM
  3. Djblue's Avatar
    I also received this same exact email. I'm pretty sure everyone that emailed him did.
    05-27-2011 10:05 AM
  4. Jackietreehorn's Avatar
    I also received this same exact email. I'm pretty sure everyone that emailed him did.
    As did I, word for word. Aww, and I thought I was special.
    05-27-2011 10:35 AM
  5. terr#WN's Avatar
    Well when you get a million email on the same thing you can not respond to each and every one of them. I got the same email. I will say this I called the company the other day and left a voice mail. Figured I would never hear back. Yesterday early afternoon my phone rings and its HTC calling me back. He took the time to actually talk about it with me. Gave me some insight from their point of view and really wanted to know from my point of view. This was about a 30 minute phone call. I was really impressed by the whole thing. I am glad they have done what we feel is the right thing. Now the bigger issue is to not abuse them over it.
    05-27-2011 12:58 PM
  6. trooper54's Avatar
    Well when you get a million email on the same thing you can not respond to each and every one of them. I got the same email. I will say this I called the company the other day and left a voice mail. Figured I would never hear back. Yesterday early afternoon my phone rings and its HTC calling me back. He took the time to actually talk about it with me. Gave me some insight from their point of view and really wanted to know from my point of view. This was about a 30 minute phone call. I was really impressed by the whole thing. I am glad they have done what we feel is the right thing. Now the bigger issue is to not abuse them over it.
    Who from HTC Called?
    05-27-2011 01:45 PM
  7. Richard_Danger's Avatar
    Well when you get a million email on the same thing you can not respond to each and every one of them. I got the same email. I will say this I called the company the other day and left a voice mail. Figured I would never hear back. Yesterday early afternoon my phone rings and its HTC calling me back. He took the time to actually talk about it with me. Gave me some insight from their point of view and really wanted to know from my point of view. This was about a 30 minute phone call. I was really impressed by the whole thing. I am glad they have done what we feel is the right thing. Now the bigger issue is to not abuse them over it.
    Thats impressive!
    05-27-2011 01:56 PM
  8. terr#WN's Avatar
    Who from HTC Called?
    His name was Jim Black. That is who I was forwarded to when I called HTC in the first place.
    05-27-2011 02:15 PM
  9. error4o4's Avatar
    Now that is impressive. The HTC reps we see are always very nice and rather informative individuals.
    05-27-2011 11:32 PM
  10. SenenCito's Avatar
    So if im reading correctly, they are confirming they will unlock the evo 3d?
    05-28-2011 09:46 AM
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