Wirefly's policy:
RETURN & EXCHANGE POLICY FOR CONTRACT EXTENSIONS & NEW LINES OF SERVICE
To exchange your purchase for a different device or return it for a 100% refund of your purchase price (excluding shipping and processing fees), you must contact our Customer Service department within 14 days of your activation or process date to obtain a Return Authorization (RA) number.To avoid any unnecessary charges and be eligible for a full refund for your original wireless device, you must ensure that we receive your device in its original, new condition with all of the product literature, manufacturer packaging (device box, box inserts, etc.) and parts included in your shipment within 30 days of your activation or process date. If we do not receive your original device within the 30 day period and/or all items and packaging are not returned in original condition, you will not be eligible for a full refund and may incur additional charges (see Equipment Condition below).
Once we receive your original device and verify it is in its original, new condition, we will issue a credit based on the condition of the return. Acceptable Exchanges will be processed as soon as your original device is received and inspected. If your original device is not received in acceptable condition as noted above, you may not qualify for a credit and you may be liable to repay the Instant Savings Discount you received on your purchase. In such cases, you will receive an email from us with a detailed explanation. Unfortunately, once equipment is received and processed, it cannot be returned to the customer.