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  1. Thread Author  Thread Author    #1  

    Default All Those With A Green Tint/Hue To Pictures - think I know why!!

    After spending some time with HTC tech support and doing all kinds of testing I think i figured out why its greening out on us !

    Simple test to see, open your camera app, as soon as the display comes up look at the screen, if you see a green hue/tint to the display already thats the issue, now here is the kicker, once the camera auto focus' goes on the green goes away!

    So my theory is if you fire off a shot to quicky youll get the green tint/hue everytime - after auto focusing i never have gotten it - very strange! Could be wrong and for what it means it could be a software issue or bad batch type of thing as the rep at RS own phone was having the display green tint issue when just looking at a yellow store bag -

    In high light (beach pics) i have it bad - **pic included further down in my post**
    3D camera in low light i also got it -

    But i also have had decent pics so i think my theory holds up!

    Try it - and lets get this figured out as its very frustrating!

    6:18PM UPDATE ***JUST GOT A REPLACEMENT BRAND NEW - SO FAR GREEN TINT NO MORE, ALSO SPEAKER SOUNDS ALOT BETTER AS WELL - POST BELOW ***
    Last edited by EvoNY; 06-30-2011 at 05:19 PM.
    Palm Pre 6-6-09
    HTC EVO 6-4-10
    HTC EVO 3D 6-24-11

    My Phone Has 3 Camera's, How Many Does Yours Have?!?!
  2. #2  

    Default Re: All Those With A Green Tint/Hue To Pictures - think I know wh

    This is incorrect. Even after auto focus (which the camera does before taking the picture, so even if you rush it it would still happen) my pictures turn out greenish.
    Kyocera Koi<Samsung Instinct<Helio Ocean<HTC Touch Pro<Helio Ocean 2<Palm Pre<HTC EVO 4G<HTC EVO 3D<HTC EVO 4G LTE<HTC One
  3. #3  
    Corrosive's Avatar

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    Default Re: All Those With A Green Tint/Hue To Pictures - think I know wh

    Quote Originally Posted by sed51329 View Post
    This is incorrect. Even after auto focus (which the camera does before taking the picture, so even if you rush it it would still happen) my pictures turn out greenish.
    Same. I always make sure the focus is there.
  4. #4  

    Default Re: All Those With A Green Tint/Hue To Pictures - think I know wh

    Quote Originally Posted by Corrosive View Post
    Same. I always make sure the focus is there.
    I've gotten and a replacement, and I'm currently on the phone with HTC support.
    Kyocera Koi<Samsung Instinct<Helio Ocean<HTC Touch Pro<Helio Ocean 2<Palm Pre<HTC EVO 4G<HTC EVO 3D<HTC EVO 4G LTE<HTC One
  5. #5  

    Default Re: All Those With A Green Tint/Hue To Pictures - think I know wh

    Is this when you are taking the 3D pictures or standard 2d pictures?
    Personal: Sprint Galaxy Nexus LTE, Nexus 7 16gb tablet



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  6. #6  

    Default Re: All Those With A Green Tint/Hue To Pictures - think I know wh

    I thought it was the White Balance being off. I switch to one of the settings to clear up the green and then that picture is fine, but the next one is back to green and the setting hasn't changed.
  7. #7  

    Default Re: All Those With A Green Tint/Hue To Pictures - think I know wh

    Quote Originally Posted by Verdes8891 View Post
    Is this when you are taking the 3D pictures or standard 2d pictures?
    Both.

    3D Pictures in low light are even worse. It seems the sensor doesn't take the image until the light is almost all the way off, so the flash does next to nothing for 3D photos.

    My concerns have been escalated, and I'll be receiving a response back from HTC in a few days.
    Kyocera Koi<Samsung Instinct<Helio Ocean<HTC Touch Pro<Helio Ocean 2<Palm Pre<HTC EVO 4G<HTC EVO 3D<HTC EVO 4G LTE<HTC One
  8. Thread Author  Thread Author    #8  

    Default Re: All Those With A Green Tint/Hue To Pictures - think I know wh

    Hmmm interesting,

    As i was just playing with the camera after multiple resets (factory and the like) and it seems to start off green on the display on my phone than when I take a pic its ok,

    Also this is weird but to verify you have a green issue focus on white light, i have some sunlight reflecting off my couch, and take a pic of it (flash off) the white light comes out green -

    Also yes the 3D does have serious green issues with low lighting, my backgrounds are the main target of the green -

    ANyone get a replacement and its NOT green? I can go get one now but i am wondering if its a software issue, also HTC doesnt have a fix for it except for repairing the phone for 6 days -

    **pic below is 2D at the beach, plenty of light, very green ...**
    Attached Thumbnails Attached Thumbnails All Those With A Green Tint/Hue To Pictures - think I know why!!-258825_2123140688772_1553493903_2184284_1395081_o.jpg  
    Palm Pre 6-6-09
    HTC EVO 6-4-10
    HTC EVO 3D 6-24-11

    My Phone Has 3 Camera's, How Many Does Yours Have?!?!
  9. Thread Author  Thread Author    #9  

    Default Re: All Those With A Green Tint/Hue To Pictures - think I know wh

    Just got a replacement (brand new), went into RR and they had some available so it was no problem ...

    So far

    1. Camera has no tint to it whatsoever ...reps own 3D did though so it def is an issue with others -
    2. Interestingly enough i think i also had a bad speaker as now the speaker sounds the same as the 4G was and not like a muffled tunnel!!! Its night and day!

    Keep everyone posted -

    **anyone think the update could have been the culprit?** Re-downloading it now!
    Palm Pre 6-6-09
    HTC EVO 6-4-10
    HTC EVO 3D 6-24-11

    My Phone Has 3 Camera's, How Many Does Yours Have?!?!
  10. #10  

    Default Re: All Those With A Green Tint/Hue To Pictures - think I know wh

    ima jump on this wagon here too.

    just called sprint and they ran me through 5 FN reps to finally say okie we'll return/refund/exchange the phone.... only to recharge me again until i sent the other one back.. this is so annoying...

    i like new things. but sometimes im just toooooo impatient to wait. this phone is the first electronic that had annoyances day 1 for me. this green tint and speaker issues.
  11. #11  
    IIJBII's Avatar

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    Mine seems to have green tint no matter what I try. Also the speaker is very low. I think I may need to exchange it.

    Sent from my PG86100 using Tapatalk
  12. #12  

    Default Re: All Those With A Green Tint/Hue To Pictures - think I know wh

    I spoke to a HTC Rep and emailed HTC about this a couple of days ago. They said they're working on an update to fix the greenish tint issue. I'll give it another week or so. If no update, im just gonna exhange it
    How to flash a rom on your htc Evo
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  13. #13  
    iEd
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    Default Re: All Those With A Green Tint/Hue To Pictures - think I know wh

    I have seen on another Android forum that some people had the same issue with the HTC Inspire . There is a big thread on Apple Forums about Iphone 4's doing the same thing.
    I'm getting the green tint also on my EVO 3D
  14. Thread Author  Thread Author    #14  

    Default Re: All Those With A Green Tint/Hue To Pictures - think I know wh

    I spoke to two HTC reps and neither had any clue this wad happening or
    That there was a possible ota fix brewing, furthermore here is what HTC emailed me after
    Sending them a severly green tinted beach pic, if I didn't know better it sounds like the user
    Is at fault not phone....

    ,

    Thank you for your email regarding a green tint to photos and playing of the "Green Hornet" 3D movie on your HTC EVO 3D device from Sprint.

    Chris, the camera on your phone is programmed to switch to some scenes, e.g., "Lowlight" to enhance brightness, "Close up" for close distance subjects, and "Portrait" to focus on a person's face. You can also manually select these scenes.

    In addition, I recommend you not place the camera too close to the object you are photographing. In addition, if you need to take closer range pictures, please make sure you have enough ambient light to take a clear picture.

    If your device continues to experience a green tint on photos, please soft reset it by powering it off, removing the battery, waiting ten seconds, and then reinserting the battery and restarting the phone.

    If your device's issues persist, I recommend you restore it to its factory default settings by performing a factory data reset. This will permanently erase all installed programs and data files on your phone; you will therefore want to first back up all files to your storage card or to a third party application from the Android Market. Use HTC Sync to back up Outlook contacts and calendar files, or Google Sync to back up your Google contacts and calendar. Calendar events are color-coded: green for Outlook, blue for Google, and orange for Exchange. You can back up text and picture messages by forwarding them to an email address. It will not affect files on your storage card.

    To perform a factory data reset, please press Home > MENU and then tap Settings > SD & phone storage > Factory data reset > Reset phone > Erase everything.

    If a factory data reset does not resolve your phone's issues, I respectfully recommend you contact your carrier for further assistance.
    Palm Pre 6-6-09
    HTC EVO 6-4-10
    HTC EVO 3D 6-24-11

    My Phone Has 3 Camera's, How Many Does Yours Have?!?!
  15. #15  
    Crxpilot's Avatar

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    Default Re: All Those With A Green Tint/Hue To Pictures - think I know wh

    I have had green lines occasionally, hopefully a software update fixes these issues.
  16. #16  

    Default Re: All Those With A Green Tint/Hue To Pictures - think I know wh

    anybody know what address to email htc with. My phone is fine for the most part but if i go into the camera app and take a picture it will take and then freeze . It wont give me an error message but then it will just go back into the home screen and when I reopen the app sometimes it will open still frozen and then other times it will reopen and work fine
  17. #17  
    IIJBII's Avatar

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    Quote Originally Posted by grhodes1 View Post
    anybody know what address to email htc with. My phone is fine for the most part but if i go into the camera app and take a picture it will take and then freeze . It wont give me an error message but then it will just go back into the home screen and when I reopen the app sometimes it will open still frozen and then other times it will reopen and work fine
    Same issue here. Its very frustrating.

    Sent from my PG86100 using Tapatalk
  18. #18  

    Default Re: All Those With A Green Tint/Hue To Pictures - think I know wh

    yeah i'm hoping this next update fixes it
  19. #19  

    Default Re: All Those With A Green Tint/Hue To Pictures - think I know wh

    FWIW, Did you guys try the different lighting modes in settings in camera mode? I was getting blue tents and noticed I had it on incondecent mode.. switched to auto.. much better..
  20. #20  

    Default Re: All Those With A Green Tint/Hue To Pictures - think I know wh

    Whoever emailed you back is clueless.... This is an email I got back a couple of days ago. 3 other people I know with 3D's got very similar emails..



    They know there's an issue and it has nothing to do with factory resetting. I'd just hold tight and wait for an update.
    How to flash a rom on your htc Evo
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  21. #21  
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    Default Re: All Those With A Green Tint/Hue To Pictures - think I know wh

    I am having the issue with green tinted photos on my Evo 3D as well. I see it to some extent in just about every picture I've taken. In most cases, it's subtle and not all that noticeable. But, yesterday we went to the beach, and the green hue is VERY noticeable on every photo I took. It's not at all subtle, and, well, it just plain looks bad. Basically, the sand which should be a normal beige sand color, looks green. The white caps on the waves also look very green. I took all of these pictures in bright sunlight with the white balance set to auto. I also tried taking a photo with the white balance set to daylight. Manually changing the white balance gave everything a purplish hue, and masked a lot of the green, but didn't actually eliminate it.

    Here's a couple of sample photos, straight out of the phone's camera....



    From looking at the issue and taking an educated guess, I'd say it looks like a software issue. But, some folks seem to have had luck in exchanging their phones and seeing the problem disappear. Does anyone who's done an exchange have any before & after shots to look at? I'm fine with exchanging the phone if it will solve the problem, but don't want to bother with it if it's a software issue.

    Also, FWIW I also have the issue of the camera freezing after taking a photo. I have to go back and forth between home and camera until it finally starts working again.

    I love this phone, but the camera is an important piece for me, so I hope this issue can be taken care of.

    Thanks!
  22. #22  

    Default Re: All Those With A Green Tint/Hue To Pictures - think I know wh

    my phone too has the green issue but only when using the flash. i need to test my wife's and daughter's phones out too since they are the same phone as mine. i hope it's software related too. unless the led flash light is actually green and not white or clear. had the camera freeze and shutdown once just showing the camera app symbol and never loading. reset the phone and problem solved.
  23. Thread Author  Thread Author    #23  

    Default Re: All Those With A Green Tint/Hue To Pictures - think I know wh

    Quote Originally Posted by secrtagnt View Post
    I am having the issue with green tinted photos on my Evo 3D as well. I see it to some extent in just about every picture I've taken. In most cases, it's subtle and not all that noticeable. But, yesterday we went to the beach, and the green hue is VERY noticeable on every photo I took. It's not at all subtle, and, well, it just plain looks bad. Basically, the sand which should be a normal beige sand color, looks green. The white caps on the waves also look very green. I took all of these pictures in bright sunlight with the white balance set to auto. I also tried taking a photo with the white balance set to daylight. Manually changing the white balance gave everything a purplish hue, and masked a lot of the green, but didn't actually eliminate it.

    Here's a couple of sample photos, straight out of the phone's camera....



    From looking at the issue and taking an educated guess, I'd say it looks like a software issue. But, some folks seem to have had luck in exchanging their phones and seeing the problem disappear. Does anyone who's done an exchange have any before & after shots to look at? I'm fine with exchanging the phone if it will solve the problem, but don't want to bother with it if it's a software issue.

    Also, FWIW I also have the issue of the camera freezing after taking a photo. I have to go back and forth between home and camera until it finally starts working again.

    I love this phone, but the camera is an important piece for me, so I hope this issue can be taken care of.

    Thanks!

    That is Green!!! I actually had the same situation did you see my pic attached on the first page? Thats strange its happening in blasting light, you would think that wouldnt be the problem - I havent had the chance to try a beach pic with my newly exchanged 3D yet but as of now I havent seen the green in normal conditions anyway -

    Also interestingly enough check out the analysis someone did on the other forums, check out how well his pics came out! I was blown away at the colors and yet no green tint, he actually goes on to say he got more of a blue hue bc the flash is so bright - all this compared to the 4G - he also says he recognizes it maybe a bad batch of software glitched phones as you can clearly see he doesnt have that problem and the only real thing he did was up the exposure to +1

    Palm Pre 6-6-09
    HTC EVO 6-4-10
    HTC EVO 3D 6-24-11

    My Phone Has 3 Camera's, How Many Does Yours Have?!?!
  24. #24  

    Default Re: All Those With A Green Tint/Hue To Pictures - think I know wh

    Wow, pics in that link are grrreat. I too was at the beach yesterday and Dang my pics were green!
  25. #25  

    Default Re: All Those With A Green Tint/Hue To Pictures - think I know wh

    I've only had the greenish tint in low light. With and without flash, in both 2D and 3D.

    Hopefully their talk about providing an update to fix the issue comes out soon.
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