Dear (NAMED REMOVED)l,
Good afternoon, (Named Removed). First, we are very happy that you are apart of our HTC family. Like you, we also are very thrilled about the up and coming EVO 4G LTE device. This year HTC is really trying to focus on the quality of our devices, by the release of the One Series, the new flagship device for HTC. The EVO 4G LTE is Sprint’s version of this flagship device. I would like to thank you for your feedback concerning the aesthetic decisions pertaining to the back cover. Some of HTC’s design decisions in this regard were to produce a very durable and strong back cover, that allows for both a nice feel in your hand. I want you to know that your feedback is very valuable to us, and all of our emails are read by HTC, as well as our consumer satisfaction surveys as well. A really awesome way for us to have your feedback reiterated is by your participation in our feedback survey. This survey can be found at: HTC Online Survey
I don’t have any information at this time as to whether a matte option for the back cover will be available. However, I am very happy to provide you with the link to the published specifications of the device: HTC EVO 4G . You will notice there is an active link on this page to sign up for information on the phone. I must say, it is a pleasure to read your delightful email today. If you would like any additional assistance, or ever need any technical help with your device, don’t hesitate to email us, or call us at 1-866-(NUMBER REMOVED) (6AM-1AM, 7 days a week).
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Sincerely,
Casey
HTC
Sounds like a pretty standard response to me. Almost like they have a standard response template with "fill - in - the - blanks". So, we have not learned anything new. Just thought I'd update you guys.
Good afternoon, (Named Removed). First, we are very happy that you are apart of our HTC family. Like you, we also are very thrilled about the up and coming EVO 4G LTE device. This year HTC is really trying to focus on the quality of our devices, by the release of the One Series, the new flagship device for HTC. The EVO 4G LTE is Sprint’s version of this flagship device. I would like to thank you for your feedback concerning the aesthetic decisions pertaining to the back cover. Some of HTC’s design decisions in this regard were to produce a very durable and strong back cover, that allows for both a nice feel in your hand. I want you to know that your feedback is very valuable to us, and all of our emails are read by HTC, as well as our consumer satisfaction surveys as well. A really awesome way for us to have your feedback reiterated is by your participation in our feedback survey. This survey can be found at: HTC Online Survey
I don’t have any information at this time as to whether a matte option for the back cover will be available. However, I am very happy to provide you with the link to the published specifications of the device: HTC EVO 4G . You will notice there is an active link on this page to sign up for information on the phone. I must say, it is a pleasure to read your delightful email today. If you would like any additional assistance, or ever need any technical help with your device, don’t hesitate to email us, or call us at 1-866-(NUMBER REMOVED) (6AM-1AM, 7 days a week).
Let me know if I have successfully answered your question, please click here to complete this.
To send a reply to this message, please click here.
Sincerely,
Casey
HTC
Sounds like a pretty standard response to me. Almost like they have a standard response template with "fill - in - the - blanks". So, we have not learned anything new. Just thought I'd update you guys.
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