I literally have the contact us page in front of me now and I can't find the chat. I'm not saying anyone is lying, but I can't find any contact option other than email or phone.
Right there with you..click on "contact us" and this is what you get..
"We truly value your feedback. If you have a comment, question or suggestion, please feel free to contact us in a manner that is most convenient for you. We will do our very best to help in any way we can.
We offer a number of ways to contact out customer care department. Email Support: Email Us
Phone Support: 888-843-2485
Please remember that sales agents do not have access to any current order information. For help with an existing order, please contact our customer care department."