Sprint Orders Now On Back-order?

**Mrshades** · 05-14-2012, 11:29 PM

Just checked my status on Sprint.com/order status, and this is what I see. I ordered on the 7th at 10am PST.

Status: Your order or a portion of your order is in backorder status. If you would like to select an alternate product or cancel your backordered item, please call 866-789-8292 between 8:00 a.m. EST to 11:00 p.m. EST Monday to Friday or 9:00 a.m. EST to 9:00 p.m. EST on Saturdays and Sundays.Please note that cancellation requests may not always process successfully due to the speed of warehouse processing.If you cancelled your backordered item but still received a shipment, please refuse the shipment or call us to process a return within 14 days of receipt.

**sabbys** · 05-14-2012, 11:37 PM

OH dear, not this again. Yea, I just checked, as above - ordered 6:50 am pst.

I wish I had a good therapy referal service....

**mikep7779** · 05-14-2012, 11:37 PM

I ordered 5/13 at 1 PM and mine has not changed.

**kellyrx8** · 05-14-2012, 11:40 PM

8:10am on 5/7 and mine has that status too

**Grubar** · 05-14-2012, 11:41 PM

I ordered 5/10 I have the back ordered status.

**learntall** · 05-14-2012, 11:41 PM

I just checked and got the same message, I finalized my order 9 minutes after they went live, kinda wild right now about it. Chatted with a rep who said they can't access that info and adviced me to call the 8292# they have on the status.

**I-can't-believe-I-fricken-use-Android** · 05-14-2012, 11:43 PM

I ordered on 5/8 at 2:30 via telesales and I'm getting the "back-ordered" message as well. Either they are processing phones sales differently or this is a false alarm but its not what I want to see when we should be within 24 hours of shipping time.

**themuskr** · 05-14-2012, 11:44 PM

I have the same status.. Bummer

**krcm0209** · 05-14-2012, 11:52 PM

I ordered mine at 9:30AM EST on the 7th and can confirm that I have the same backordered message. Pissed doesn't even begin to describe it...

**mikep7779** · 05-15-2012, 12:12 AM

I think they are set to back order once they are boxed. Once they are all boxed the inventory will be released and everyone will get shipping notices.

**Mikey47** · 05-15-2012, 12:12 AM

Originally Posted by krcm0209

I ordered mine at 9:30AM EST on the 7th and can confirm that I have the same backordered message. Pissed doesn't even begin to describe it...

Here's what I'm hoping:

1) This message was generated as a precursor to them generating tracking numbers for our shipments, or

2) It is a normal status change since our orders where in a preorder status for too long (some type of auto status change after 6 days or something like that).

I know, I'm not usually a positive guy, but...

**mawilson82** · 05-15-2012, 12:23 AM

Maybe it will be like Santa....we go to sleep and wake up with presents! ....err.....another crappy status update to **** off for the morning/entire day. Dang.

**krcm0209** · 05-15-2012, 12:24 AM

Originally Posted by Mikey47

Originally Posted by krcm0209

I ordered mine at 9:30AM EST on the 7th and can confirm that I have the same backordered message. Pissed doesn't even begin to describe it...

Here's what I'm hoping:

1) This message was generated as a precursor to them generating tracking numbers for our shipments, or

2) It is a normal status change since our orders where in a preorder status for too long (some type of auto status change after 6 days or something like that).

I know, I'm not usually a positive guy, but...

I hope you're right.

**b1time** · 05-15-2012, 01:11 AM

We all freaked out about this on this thread here We will be alright... *fingers crossed*

**ImNoPrince** · 05-15-2012, 05:57 AM

If you sign into Sprint .com go to My Bill, Order History you see another Order Number and Processing for Status. This is normally the prefix for orders when shipped when I checked my past prders. So I hope they just switched from Preorder number to regular order number . they both can be pulled through MyOrder but neither have a tracking number as of yet. Preorder says Backordered , Order has no real info but product code is same on both

**Gus...** · 05-15-2012, 06:00 AM

Ordered mine a little after lunch on the 7th (because Sprint's web site was hosing up) and I am also getting this message. You can best believe that I will be calling RIGHT at 8am if not a little before.

**Gus...** · 05-15-2012, 07:21 AM

Called today. The sprint guy said that this is NOT a typical back order message as they are trying to ship the device early. Says we should receive shipping notices soon and that some already have.

**Dakota 35-2** · 05-15-2012, 07:23 AM

Originally Posted by suggsk

Called today. The sprint guy said that this is NOT a typical back order message as they are trying to ship the device early. Says we should receive shipping notices soon and that some already have.

I'm holding you to that lol

***Please excuse any and all typos as my large thumbs cannot fit the keyboard correctly***

**learntall** · 05-15-2012, 07:33 AM

Just got off the phone myself and I was told that they don't have a status message for when a pre-order is going into shipping status so rep said EVERYONE who pre-ordered was placed on "back-order" status. Rep said phones are shipping today and tomorrow to have them in peoples hands BEFORE ffriday. Status will change as soon as your device is on a truck..

**PhyscoAssassinX** · 05-15-2012, 07:45 AM

Originally Posted by DeputyDipshizz

I'm holding you to that lol

***Please excuse any and all typos as my large thumbs cannot fit the keyboard correctly***

+1

Sent from my PG86100 using Tapatalk 2

**mggm100** · 05-15-2012, 08:08 AM

My status line is still empty on the "Check Order" page. I ordered within the 1st 5-10 minutes.

The Order History accessed through "View My Bill" says "Order in Progress."

**cmurgia** · 05-15-2012, 08:33 AM

Originally Posted by INP713

If you sign into Sprint .com go to My Bill, Order History you see another Order Number and Processing for Status. This is normally the prefix for orders when shipped when I checked my past prders. So I hope they just switched from Preorder number to regular order number . they both can be pulled through MyOrder but neither have a tracking number as of yet. Preorder says Backordered , Order has no real info but product code is same on both

That appears to be correct. It shows a different order number in my order history.

**craigpoland** · 05-15-2012, 09:14 AM

I am currently chatting with a rep and he is getting me all of the detail as soon as I get this all figured out I will post on here so everyone can read!!

**craigpoland** · 05-15-2012, 09:17 AM

We will do our best to ship your new HTC EVO 4G LTE to you before others get a glimpse on Friday, May 18th. During this pre-order period, we will send you a confirmation email. An email with your tracking number will be sent upon shipping.

Beginning 5/15 at 11:01 pm CST specialists should

Okay this is what he could dig up and nothing more sorry if it does not help but happy if it does hopefully the 5/15 @ 11:01pm is when they are going to be sent next day air!

**Mikey47** · 05-15-2012, 09:37 AM

Originally Posted by craigpoland

I am currently chatting with a rep and he is getting me all of the detail as soon as I get this all figured out I will post on here so everyone can read!!

LOL, good luck. They don't know a thing, and if they say they do they are lying.

I spoke with a general person early this AM, they told me to contact sales. Sales says the only thing they can tell us is to check back in 24 hours. They have no further information.

My experience with online reps is that when you are asking a general question, their typical response is to give you the answer that you want to hear so that they will get a higher evaluation when you leave the chat.

If these reps knew anything, and could tell us what they knew (like they are shipping today, tomorrow, etc.), then our statuses would say that.