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Re: Got the wrong phone in the box!!!!!
Well I had a chat and call, a trip to the Sprint store (to call on my own again) until I got to a person who was able to get rid of the existing incorrect activation.
Originally Posted by texans11
If you see under phone info that it's registered to a different number to yours then you need to get one of the sprint reps to call up to escalation who know how to fix it. Once this happens, you'll have to dial ##72786# and enter in the msl number password. You have to delete the existing information in there via a menu at the top right, and enter the correct information. Then the phone restarts and you have to go into the main settings page, scroll down to activate phone. It should activate at that point.
It was a long process, but perhaps you can find the right person to do it like I was able to. I've also got her giving me a call back next week to get a replacement phone with a matching box out. We should have the correct numbers on the box for resale purposes. Best of luck!
Here's the official sprint process on that MSL thingy I mentioned above, prior to pressing the "activate my phone" button in the settings menu. Remember prior to all this they still have delete the current incorrect activation and program in the correct one using the MEID numbers from the phone, not the box.
-On the phone dial pad, press ## followed by the 6-digit code you received in the Activate your new phone process in My Sprint, followed by an additional #. Example: ##72786#
-You will see the Service Program screen; tap Edit Mode
-Tap Mobile Directory Number (MDN) to select
-Select the number key on the virtual keyboard, enter the 10-digit MDN, then tap OK
-Tap MSID to select
-Select the number key on the virtual keyboard, enter the 10-digit MSID, then tap OK
-Verify you entered the correct MDN and MSID then press the Menu key
-Tap Commit Modifications
-After the prompt appears verifying updates, tap OK or let the phone reset automatically
-After the phone reboots, open the Web browser to update the data profile
-Once you are returned to the Home screen, make a call and access data to ensure your phone programmed successfully. If you are unable to call or access data, contact us.