Zagg Invisible Shield HD & Proximity Sensor Problems

**ScottRx82** · 06-16-2012, 10:29 PM

It is truly bizarre to read the range of feedback with this issue. As I posted earlier, I had to return mine as it rendered my proximity sensor useless. Once removed, the proximity functionality was completely restored, making it clear the issue is not with my phone. Then others, the minority at this point, claim they have no proximity sensor issue with the Zagg HD. It would seem that this would be an all or none deal. The lack of a solid answer with these protectors is puzzling. I'm literally still stuck in limbo with no screen protector, as the only other one I have tried (CrazyOnDigital Screen Protector 3 pack from Amazon) had the same proximity sensor issue. I'm almost tempted to give the Zagg HD one more shot. I'll just continue to be OCD with the screen until there's a solution haha. Hoping that Ghost Armor solves the problem - hoping to to get one of those next week!

**thomasr1950** · 06-17-2012, 09:52 AM

Originally Posted by DeputyDipshizz

I had an HD Zagg installed yesterday at Best Buy on my replacement phone and have no issues. The shield does have some room to move around and I'm wondering if your shields were just to close to the sensor. Like I said, no issues whatsoever here. Love the shield too...feels naked!!!

Sent from my EVO using Tapatalk 2

BB says that the screen protector will not interfere & that is not the issue. HTC says it could be the problem. Some say they rebooted their phone in the safe mode. Is that a good idea? I think i loose my apps i installed. How do i reboot in safe mode?

**thomasr1950** · 06-18-2012, 09:02 PM

Zagg sent me a email, they did have issues with the protectors at 1st. Some made it to the retailers. Since mine is registered i'm getting a new one. If anyone has a issue with the Zagg they need to contact them for a replacement

**htc evo 4g** · 06-19-2012, 03:22 PM

You all do realize that the EVO is made out of gorilla glass right? I too purchased the Zagg HD as well but i didnt really need to.

I work at a best buy and a customer exchanged an evo for some issue they were having. Out of curiosity i took a brand new pair of sharp scissors to wanted to see if the device does have this glass. Well i took the scissors and began scratching away at the screen of the returned EVO like there was no tomorrow and I was very surprised that it did not leave any scratches at all! Try it for yourself.

So with that being said, i didnt think that the Zagg HD was necessary. even though its HD, i do notice that the natural naked screen looks much much clearer and sharper.

**Mercury81** · 06-19-2012, 03:33 PM

Did you try using sand and see if the grit will scratch the screen?

from Evo4GLTE on Android Central

**htc evo 4g** · 06-19-2012, 03:43 PM

Originally Posted by Mercury81

Did you try using sand and see if the grit will scratch the screen?

from Evo4GLTE on Android Central

I did not because i didnt have any of those materials around me and also i dont see myself being in that situation with my phone. I dont know how well gorilla glass works but from the minute information that i know, it suppose to keep from regular scratches such as it being in your pocket along with your keys, etc.

**Mercury81** · 06-19-2012, 04:01 PM

Just curious those of us who work outside and come into contact with different types of environmental substances, rocks, sand, metal.

from Evo4GLTE on Android Central

**MissJennell#IM** · 06-19-2012, 05:58 PM

Originally Posted by htc evo 4g

You all do realize that the EVO is made out of gorilla glass right? I too purchased the Zagg HD as well but i didnt really need to.

I work at a best buy and a customer exchanged an evo for some issue they were having. Out of curiosity i took a brand new pair of sharp scissors to wanted to see if the device does have this glass. Well i took the scissors and began scratching away at the screen of the returned EVO like there was no tomorrow and I was very surprised that it did not leave any scratches at all! Try it for yourself.

So with that being said, i didnt think that the Zagg HD was necessary. even though its HD, i do notice that the natural naked screen looks much much clearer and sharper.

I worked in the mobile department of a best buy until about two months ago. If we would have done that to a returned phone we would have been fired.

**htc evo 4g** · 06-19-2012, 07:06 PM

Originally Posted by MissJennell

I worked in the mobile department of a best buy until about two months ago. If we would have done that to a returned phone we would have been fired.

Dang, i guess your location is stricter. Each best buy has different policies from what ive experienced....

**crzycrkr** · 06-19-2012, 07:55 PM

Originally Posted by htc evo 4g

I did not because i didnt have any of those materials around me and also i dont see myself being in that situation with my phone. I dont know how well gorilla glass works but from the minute information that i know, it suppose to keep from regular scratches such as it being in your pocket along with your keys, etc.

It dies, but sand and grit will scratch it. You might not think you come into contact with it, but you definitely do. Its all around us. Its mixed in with the lint in most peoples pockets.

Sent from my EVO LTE using Tapatalk 2

**cedtrek** · 06-20-2012, 06:17 AM

I have the Invisible Shield Dry and I had the same problem. I took off my Shield and haven't had any more problems.

Sent from my EVO using Android Central Forums

**thomasr1950** · 06-25-2012, 02:04 PM

Originally Posted by DeputyDipshizz

I had an HD Zagg installed yesterday at Best Buy on my replacement phone and have no issues. The shield does have some room to move around and I'm wondering if your shields were just to close to the sensor. Like I said, no issues whatsoever here. Love the shield too...feels naked!!!

Sent from my EVO using Tapatalk 2

I had a new Zagg protector put on @ BB today. My issue is still around. I tried the calibration as it was suggested by someone who had the same issue. It fixed theirs, not mine. I don't think the protector is the isssue. Before installing the new protector i used my phone, soon as i put it against my ear the screen went blank. I need my keyboard lit up when i'm using the phone. Trying to use the power button is a real headache.

**kiwicarlos741** · 06-25-2012, 02:32 PM

I don't think its the protector either, however I do think the protector makes it worse, I ended up putting a razor blade like someone suggested and cut the top corner where the sensor is off and it helped but I notice it still didn't get rid of the problem entirely

Sent from my EVO using Android Central Forums

**thomasr1950** · 06-26-2012, 09:11 AM

Originally Posted by ScottRx82

I too was experiencing the same issue with the proximity sensor. I just returned the HD Zagg to Best Buy Mobile, and sure enough the issue is resolved. So in my case, it definitely was the Zagg. It's a shame too because the new HD version is definitely an improvement on the original, and I had a perfect installation. I'll definitely buy it again if they fix this issue.

I took my new Zagg to BB & before installing the new protector the screen went black. After the new protector was installed the issue remains. HTC acts like there is nothing wrong. BB says the same thing. Since i didn't buy it from Sprint Sprint won't do anything, i'm past my return period. Any suggestions?

**mwcent** · 06-26-2012, 03:04 PM

I have been having proximity sensor issues as well. I have the Zagg HD screen protector. I have not yet contacted Zagg about a replacement. Sometimes the phone screen appears when I pull the phone away from my ear and sometimes it does not. Most of the time it does not which means I have to hit the power button to get the phone app screen.

However I would like to have people try something to see if it changes the behavior. Try going to settings-display-brightness and turn off "Automatic Brightness" and see if that does anything.

It seemed to help with the proximity sensor than it got squirrely again. Than I discovered something interesting which I tried several times and I would like other people to try. I pulled the phone from my ear and I turned on a bright desk lamp with the phone away from my ear.

When the desk light was on I would see the phone app screen come on. When I turned the desk light off the phone screen would blank. I did this multiple times.

I would be very interested to see if anyone can reproduce what I am seeing especially with out a Zagg HD or with a Zagg HD where some trimming was done.

Thanks,
Marc

**ananniia** · 06-26-2012, 05:38 PM

Originally Posted by lastphoenixash

Also just an update. I took a razor blade to it this morning and basically extended our maybe 2cm from the notch and now the proximity sensor is functioning fine. So I can safely say that the Zagg protector was causing the problem.

I did the same thing this morning with an exacto knife. I did notice a difference in performance. I'm going to email zagg and report the problem.

**thomasr1950** · 06-26-2012, 05:50 PM

How far away do you have to move the phone from your face for the screen to come on? I'm extending my arm almost straight before it comes on. Is this normal?

**mstrblueskys** · 06-26-2012, 07:46 PM

Same issue here. Best Buy put on my Zagg HD and my screen acts totally weird. Sometimes it works, but most of the time it's off.

**thomasr1950** · 06-26-2012, 08:07 PM

Originally Posted by mstrblueskys

Same issue here. Best Buy put on my Zagg HD and my screen acts totally weird. Sometimes it works, but most of the time it's off.

I'm keeping mine on for the time being. My screen comes on when i move the phone about a arms length away.

**midmofan** · 06-27-2012, 08:49 AM

I was having problems with my Zagg as well. In addition to the cut-out not being quiet right, I assume, the cutout was a magnet for pocket lint, dust, finger grease and such that would get caught in the little "U" cutout and mess the sensor up.

I just used a pair of tiny scissors my wife has in her makeup stuff to make the cutout bigger and, sense then (get it?) I've had no problems.

**ScottRx82** · 06-27-2012, 09:00 AM

Anyone try a ghost armor screen protector yet? I loved the one I had on my Evo 3D, but haven't tried it yet for the EVOLTE. At this point I'm assuming all screen protectors will cause the same problem with this phone's p sensor.

**imtravis** · 06-27-2012, 09:06 AM

I've got the Zagg "Dry Install" shield on mine, and no sensor problems (was sold and installed by Sprint.

**crzycrkr** · 06-27-2012, 10:11 AM

Originally Posted by ScottRx82

Anyone try a ghost armor screen protector yet? I loved the one I had on my Evo 3D, but haven't tried it yet for the EVOLTE. At this point I'm assuming all screen protectors will cause the same problem with this phone's p sensor.

Nope, Steinheil Ultra Crystal. Best one the market. Smooth like glass and completely clear, unlike the rubbery, orange peel Zagg garbage. Don't understand how anyone still uses their trash with the quality of the alternatives on the market.

Sent from my EVO LTE using Tapatalk 2

**ScottRx82** · 06-27-2012, 10:46 AM

Originally Posted by crzycrkr

Nope, Steinheil Ultra Crystal. Best one the market. Smooth like glass and completely clear, unlike the rubbery, orange peel Zagg garbage. Don't understand how anyone still uses their trash with the quality of the alternatives on the market.

Sent from my EVO LTE using Tapatalk 2

Thanks, but I've read that a bunch of people are having the p issue with those too. For those not having the issue, they probably weren't having an issue with the Zagg either. All or none I guess. I'm still mystified by the lack of consistency with the p sensor issue. Mine is working perfectly now with no protector, but every protector I've tried screws it up.

**midmofan** · 06-27-2012, 12:01 PM

Originally Posted by ScottRx82

Thanks, but I've read that a bunch of people are having the p issue with those too. For those not having the issue, they probably weren't having an issue with the Zagg either. All or none I guess. I'm still mystified by the lack of consistency with the p sensor issue. Mine is working perfectly now with no protector, but every protector I've tried screws it up.

I'm guessing some sensors/settings are more sensitive than others so much so that even the slightest interference can mess it up.