Zagg Invisible Shield HD & Proximity Sensor Problems

**lastphoenixash** · 05-28-2012, 11:14 AM

Hey Guys,

I was wondering if anyone who has the Invisible Shield HD installed is having the same issues as me. I had mine installed at best buy and the rep did it perfectly to where all the seems matched up, so I really had no complaints at the moment.

Upon using my phone after it was installed though I realized the proximity sensor wasn't functioning at all anymore, and when I looked at how the screen protector was set up, there is a notch for one light (which isn't listed in the user guide) but right next to it is where the proximity sensor is and it's completely covered by the screen protector.

So I was wondering if anyone else had this same issue and if they've been able to fix it by a means other than taking a razor blade to my phone...

**errbin** · 05-28-2012, 12:10 PM

Screen behavior during calls

^^^^ YUP your not the only one

**errbin** · 05-28-2012, 12:17 PM

I have the Zagg Invisible Shield on my EVO but it's NOT the HD shield
and it works perfect

**lastphoenixash** · 05-28-2012, 10:50 PM

still not to many thouge figured there would be more

**kyouka** · 05-29-2012, 08:17 AM

I have been having the same exact problem! I got a pack of the HTC ones that the sprint store had so I could get the 20% off. Has anyone tried those? I had the HTC ones on my 3D and they seemed to scratch up pretty quickly.

**Mercury81** · 05-29-2012, 08:24 AM

Originally Posted by kyouka

I have been having the same exact problem! I got a pack of the HTC ones that the sprint store had so I could get the 20% off. Has anyone tried those? I had the HTC ones on my 3D and they seemed to scratch up pretty quickly.

I also purchased the zagg dry full body shield from Sprint Store and will attempt to put them on hopefully today...

sent from my Evo4LTE

**SirThale** · 05-29-2012, 08:57 AM

Same issue here, and I've been wondering if it's the Zagg screen protector causing it. I've looked though and didn't see any other sensor that seemed to be covered - where are you seeing an additional one other than the notch?

**lastphoenixash** · 05-29-2012, 09:06 AM

Originally Posted by Thale

Same issue here, and I've been wondering if it's the Zagg screen protector causing it. I've looked though and didn't see any other sensor that seemed to be covered - where are you seeing an additional one other than the notch?

If you look closely right next to the notch there is a tiny rectangle that when you're on a call with have an amber light that comes on.

**lastphoenixash** · 05-29-2012, 09:14 AM

Also just an update. I took a razor blade to it this morning and basically extended our maybe 2cm from the notch and now the proximity sensor is functioning fine. So I can safely say that the Zagg protector was causing the problem.

**AFR_NY** · 05-29-2012, 09:21 AM

Originally Posted by lastphoenixash

Also just an update. I took a razor blade to it this morning and basically extended our maybe 2cm from the notch and now the proximity sensor is functioning fine. So I can safely say that the Zagg protector was causing the problem.

How do you know if the Proximity Sensor is working properly? I would like to test this on the Zagg Shield I just put on.

**lastphoenixash** · 05-29-2012, 09:33 AM

Basically easiest way to test is to call someone, and then take the phone away from your ear. The screen should come back on, if it doesn't then you're having the same issue as me.

**jfenton** · 05-29-2012, 10:15 AM

Did you cut the shield with it on the phone...with a razor blade????????????????

I have emailed ZAGG and asked what they plan to do about the issue.

**manonmoon49** · 05-29-2012, 10:53 AM

I installed the Zagg HD on my own and have had no problems with the sensors as of yet

Sent from my ALL NEW HTC Evo 4G LTE!!

**themuskr** · 05-29-2012, 10:58 AM

I have a Skinomi shield, which had no cut out your the sensor at all. So sounds like the skin is not at fault.

Sent from my EVO using Android Central Forums

**rduncan49** · 05-29-2012, 11:17 AM

Just got off the phone with Zagg. The rep told me that the screen protector was causing the problem. If you have bought the Zagg HD screen protector you need to call Zagg and report the problem. They don't actually get the phone when they design the screen protector. They just go by the pictures sprint releases. If enough people report it they will redesign the product and you will receive one for free.

**Sh3ngLong** · 05-29-2012, 11:23 AM

Thanks, will do.

But I'm not sure if it's entirely the screen protector's fault. People who don't have any screen protector on are also reporting this issue.

**JL421** · 05-29-2012, 12:34 PM

I had the Best Buy rep install it as well...no issues here.

**lastphoenixash** · 05-29-2012, 12:59 PM

Originally Posted by jfenton

Did you cut the shield with it on the phone...with a razor blade????????????????

Yes...was a truly scary experience, but it all worked out in the end with no scratches on the phone.

It was definitely the screen protector causing the issue as it's been working fine ever since I put it under the knife. Also I notified them of the issue yesterday, so hopefully enough people have told them about it that they'll just extend the notch cut to be about 3cm wide.

**AFR_NY** · 05-29-2012, 01:00 PM

I am having the issue with the non-HD Shield.

I wont be taking a razor to my phone that was recently released from ITC prison. I will be getting a new Shield and cutting it before it is installed.

**Mercury81** · 05-29-2012, 01:18 PM

Originally Posted by AFR_NY

I am having the issue with the non-HD Shield.

I wont be taking a razor to my phone that was recently released from ITC prison. I will be getting a new Shield and cutting it before it is installed.

Lol, treat that phone like it's your one and only. I think you would be much wiser to cut before placing it on the screen...

sent from my Evo4LTE

**powerbird101** · 05-30-2012, 04:22 AM

Message to Everyone with a EVO 4G LTE: There have been 2 primary issues relating to the proximity sensor. The 1st and most common is the fact that the ZAGG InvisibleShield is not cut out properly (top left cutout is not wide enough). Now the 2nd issue i have found after finding a few with a hardware defect directly relating to the proximity sensor itself. This is usually solved by swapping the device out. Others have seen some issues with the corner of the screen being raised (again hardware defect). This is similar to the original EVO 4G release where some phones had rising screens on the bottom along with heavy light bleeding. Now I can almost gurantee there are other issues as well but this is what I have found so far in within the small community of EVO 4G LTE owners with proximity issues.
ZAGG is also aware of this issue at hand and will be modifying the new cutout within the next week or so. Date obviously is not specified when.

**ScottRx82** · 05-30-2012, 04:40 PM

I too was experiencing the same issue with the proximity sensor. I just returned the HD Zagg to Best Buy Mobile, and sure enough the issue is resolved. So in my case, it definitely was the Zagg. It's a shame too because the new HD version is definitely an improvement on the original, and I had a perfect installation. I'll definitely buy it again if they fix this issue.

**thomasr1950** · 06-16-2012, 02:29 PM

I emailed Zagg, will they send out the corrected cover? It's been 2 weeks since someone said Zagg was aware of the issue. Any idea how much longer we have to wait?
I did call HTC about the screen going blank. They said i could return it under warranty & they'd repair it. Apparently the tech spt. person & their supervisor were unaware of the issues. I hope it's the Zagg protector & not the phone.

**MissJennell#IM** · 06-16-2012, 06:22 PM

I have the non HD invisbile shield that I installed myself and am having no issues with it.

**Dakota 35-2** · 06-16-2012, 09:09 PM

I had an HD Zagg installed yesterday at Best Buy on my replacement phone and have no issues. The shield does have some room to move around and I'm wondering if your shields were just to close to the sensor. Like I said, no issues whatsoever here. Love the shield too...feels naked!!!

Sent from my EVO using Tapatalk 2