Google wallet error

**sracercelica** · 06-03-2012, 11:08 PM

So I activated Wallet cuz I read of the free 10 dollars. I went thru all the steps, but when I try to select "Google prepaid card" I get a message saying that feature is not available yet. Anyone else have this problem?

**learntall** · 06-03-2012, 11:16 PM

I did have this problem when I tried activating it, I uninstalled the Wallet app and reinstalled it. Then signed up online for the service (which still gives you the 10$) and signed into the app after I had signed up. This fixed it for me, hope you have good luck...

**pezdukie** · 06-04-2012, 12:31 AM

Just try restarting your phone. I got the same error and thought maybe the functionality wasn't set up yet. But then my phone ended up dieing and upon reboot I tried opening Google Wallet again and this time it had some agreement that I had to accept (didn't have that first time opening the App) and everything worked fine.

**Anthonicia** · 06-04-2012, 06:17 AM

Neither of these things fixed mine. Still says prepaid card not working at this time...

Sent from OG EVO LTE with Android Central Forums

**azkevman** · 06-04-2012, 08:05 AM

I was having an issue activating the google pre-paid card as well...I called Google Wallet support and they had me do the following which resolved the problem.

1. Go into the manage app settings and clear data for the Wallet app
2. Under "wireless & network setting" tap more, then uncheck NFC, then recheck it.
3. Re-launch Wallet and go through the setup again
4. Tap the google pre- paid card to activate

These four steps reset the connection and fixed my issue...hopefully it works for you too...

Sent from my EVO LTE using Android Central Forums

**bc2k** · 06-04-2012, 09:05 AM

After completing the four steps noted above my Wallet app stalled on "Initializing". I called Money Network (855-896-0693); they said their prepaid system is currently suspended and they didn't know how long it would be off. Guess we get to wait AGAIN for stuff related to this phone. [whinge-whinge]

**akodoreign** · 06-04-2012, 09:10 AM

Originally Posted by bc2k

After completing the four steps noted above my Wallet app stalled on "Initializing". I called Money Network (855-896-0693); they said their prepaid system is currently suspended and they didn't know how long it would be off. Guess we get to wait AGAIN for stuff related to this phone. [whinge-whinge]

well this stinks. I had my lunch money on google wallet. I loaded 50 when I got paid last. Bleh.

not the phones fault.... wonder whats going on.

**jcthorne#ac** · 06-04-2012, 10:41 AM

Confirmed.

I too loaded funds on the prepaid card and now its not accessible.

This either needs to work 99.99% or go away. Obviously NOT ready for prime time.

had high hopes for this too.

**font1975** · 06-04-2012, 11:23 AM

Haven't seen too much on AC about this, seems to be every else. Maybe they're fixing this?

I just noticed Wallet is not available on my phone today either.

**Paladin** · 06-04-2012, 02:28 PM

I rooted my phone. Google Wallet does not like that and considers this a security risk and now tells me it is running on an unsupported device. Probably my fault as at one time Super user popped up saying GW was asking for root access and I hit allow. Probably a mistake.

**k000** · 06-04-2012, 02:41 PM

Originally Posted by Paladin

I rooted my phone. Google Wallet does not like that and considers this a security risk and now tells me it is running on an unsupported device. Probably my fault as at one time Super user popped up saying GW was asking for root access and I hit allow. Probably a mistake.

So it is possible to root/flash, but still not give root accessfor GW and that makes GW happy ?

**sed51329** · 06-04-2012, 02:49 PM

Right now when I attempt to view my prepaid card, it says "Cannot contact bank".

It seems the service is down at the moment. Wait a few hours and try again.

**Paladin** · 06-04-2012, 02:56 PM

Originally Posted by k000

So it is possible to root/flash, but still not give root accessfor GW and that makes GW happy ?

If SU asks you can just say deny. I cleared the cache and data and uninstalled the updates. I just reinstalled the updates and am re-running wallet. When SU asked, I said deny. So far it is just sitting at the initializing screen. I may have broke it. To be honest I am unsure I would use it anyway so...

**k000** · 06-04-2012, 02:59 PM

Originally Posted by Paladin

If SU asks you can just say deny. I cleared the cache and data and uninstalled the updates. I just reinstalled the updates and am re-running wallet. When SU asked, I said deny. So far it is just sitting at the initializing screen. I may have broke it. To be honest I am unsure I would use it anyway so...

From XDA forum, they said there is a secure certificate on the chip and if GW wasn't cleared before even hard resetting it could make all "secure" transactions impossible -->

**Paladin** · 06-04-2012, 03:21 PM

Originally Posted by k000

From XDA forum, they said there is a secure certificate on the chip and if GW wasn't cleared before even hard resetting it could make all "secure" transactions impossible -->

I only rooted it, nothing else. Oh well I guess mine is foobar then. I am honestly unsure I care. It does not take VISA cards and I hate having to transfer money to a pre paid anyway. Most places do not take it anyway so what am I really going to miss. I have a debit card, it works everywhere, why do I need wallet anyway?

**akodoreign** · 06-04-2012, 03:27 PM

Never rooted or hard reset my phone but am getting the cannot connect to bank error.

**imtravis** · 06-04-2012, 06:52 PM

I did the exact same thing. Even though it says unsupported, it still works. Used it today to pay for some sodas at Chevron..

Originally Posted by Paladin

I rooted my phone. Google Wallet does not like that and considers this a security risk and now tells me it is running on an unsupported device. Probably my fault as at one time Super user popped up saying GW was asking for root access and I hit allow. Probably a mistake.

Sent from my EVO using Android Central Forums

**imtravis** · 06-05-2012, 09:59 AM

Just spoke with Money Network, it's down for our phones still, no ETA on when it'll be back up, but it's been reported.

**IAmSixNine** · 06-05-2012, 12:58 PM

Wow you would think google would get right on this with Money Network. Seems Google is wanting the Wallet and NCF stuff to take off.

**sracercelica** · 06-05-2012, 01:12 PM

Just tried it again, now it is just stuck on "adding card....verifying your account with Money Network"

**HawaiiD** · 06-05-2012, 01:30 PM

it was down the past 2 days for me. But this morning my balance came back up. And about 30 minutes ago I used GW at jack in the box no problems. Although the cashier gave me a strange look, like I had hacked the system with my phone hehe.. Ahh technology