12-08-2012 09:52 AM
- I ended up taking it back to the Sprint Store. They are replacing it with a $35 fee, since how I purchased it back in June and don't have insurance. The tech told me that HTC won't allow them to repair these phones and wont send them replacement parts, otherwise he would have replaced the screen. I still can't believe that HTC sent it back to me in the same condition I sent it to them, telling me that they repaired it.
I would sugest that any of you that are having these kind of issues to try and get a replacement.11-10-2012 04:40 PM
- Most of you are experiencing all the same things I have. This intermittent flickering, sometimes even going black. After a couple factory resets I believe its hardware issue. Mine got so bad one day, that as I was typing every time my finger landed on the screen it would dim just a bit. I then decided to push on the screen with just a small amount of pressure and was able to make the screen go from just dim to completely black, depending on how hard I pressed (I wouldn't say that Im every putting such a large amount pressure that I would be severely damaging its components) Its more sensitive the lower you go on the screen. I then found that I could produce the same results by holding the phone by the edges and pushing on with one finger on the back lower portion of the phone.
I sent it in for repair to HTC and got it back today. Nothing has changed. HTC allows you to track the progress of the repair. In one day, Fedex delivered my phone, they repaired it, and shipped it back out. all within 5 hours! After calling them today, there was no repair notes in their system, and I was told that if they receive a phone and nothing appears to be wrong with it that they will email you telling you so.
I have another repair ticket in the system and have yet to decide if I want to pay to send it back to them, just to get the same results. I was told that HTC will only replace a unit in extreme cases. So getting a new phone under warranty isn't going to happen. So the answer for me may just be to tap lightly. I encourage some of you to try this screen touch pressure idea to see if you can produce the same results.
Here is a video of how my phone is acting at this moment. Not as sensitive as before, but that could all change by tomorrow.
Just moments after making that first video, I set the phone down and walk away for about 10 min, come back hit the power button to wake it up and this is how its acting! UNBELIEVABLE!!!
Sent from my LTEVO12-08-2012 09:52 AM
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