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Recover photos after factory reset? HTC Evo 4G LTE
Hi. My phone wasn't working (couldn't place calls/was getting garbled feedback sound) so I went to the Sprint store. I've had the HTC Evo 4G LTE less than a month. They said let's try a factory reset, maybe it's a conflict with an app. Not worried about contacts since I set up a specific gmail to handle contacts that I want to keep. I asked, will I lose my photos? They said no. So I said, OK let's do it. (Previously I had a HTC Evo 4G and it had a microSD card.)
Previously I've also been searching through the phone settings trying to get things to work as I would expect. I've had trouble getting the device to connect to my PC and had just gotten it connected Thursday to load on some music. I just want to load it as a drive and my copy files back and forth, not use fancy HTC Sync software. I hadn't taken a backup of photos, and am realizing now I didn't set (or reset) Dropbox to sync photos after all those efforts.
A couple more questions with the Sprint tech after the reset, which did clear the phone problem, and I realize - hey where are my photos. Aren't they on the card? Tech dude #2 leans over and says well the phone doesn't come with a microSD card. Oh. A month after buying it - I didn't remember that. My photos are gone.
Since I got home I've been searching and trying various photo recovery software: wondershare, recuva, and a few others. But since the phone loads as a portable device, the programs are not "reading" the device as a drive to be able to scan it. I don't see photos in my Google+ account.
Does anyone have any other ideas?