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  1. Thread Author  Thread Author    #1  

    Default Evo Lte bluetooth problems continue after update

    After I did the update the first day, the bluetooth worked like it should in my car until two days ago. I notice when I turn on my car a few seconds after my radio went silent. My phone had a weird voice command menu on. I turned of the bluetooth on my phone and right after my car actually said "Thank You" and the radio when back to normal. UGH!!! Now the bluetooth when it connects to my car keeps connecting and disconnecting . Who can I email/complain whatever, I want my bluetooth to work so I can answer calls while driving. I don't care for streaming music cause as we all know, all new cars radio are made for Iphone/ipods first so that is what I use for music. Any ideas anyone?
  2. #2  
    cloak.n.dagger's Avatar

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    Default Re: Evo Lte bluetooth problems continue after update

    My bluetooth connection worked perfectly (for calls and music) in my new Kia Soul until the update. After the update when the phone connects it says (no media) and won't stream music like it use to! I checked all the settings and everything is the way it's suppose to be for this to work, but it just doesn't. I hate it when updates break things that were working! Very frustrating!!
    -Stay thirsty my friends.
  3. #3  

    Default Re: Evo Lte bluetooth problems continue after update

    Before the update, people on the other end said they couldn't understand anything I said. Now, after the update, my voice is clearer but the bluetooth comes and goes. If I want to answer an incoming call, I have to do it with the phone. So much for handsfree. I'm driving a GMC Terrain. Hopefully, there will be a fix soon.
  4. #4  

    Default Re: Evo Lte bluetooth problems continue after update

    Stumetz, my bluetooth had the same exact thing going on....where people couldn't hear me. Now on mid sentence it cuts me off and drops the connection and then connects back. A minute so later. Driving a Pontiac G8. It is very frustrating. I have contacted HTC about it. They gave me instructions about resetting the connection. And possibly doing a reset on the phone. Haven't tried resetting the phone. I will post instructions they gave me. They don't make sense.
  5. #5  

    Default Re: Evo Lte bluetooth problems continue after update

    This problem with the bluetooth only started today with me as of now no fix for it I've done everything possible ...i guess thats what you get when you integrate the antenna. Into the back casing I've also been getting random signal drops on wifi and cellular since day one ..do they even test these things out before push them out my guess is no
  6. #6  

    Default Re: Evo Lte bluetooth problems continue after update

    Good afternoon, thank you for contacting HTC about the issues that youíre having with your Evo 4G LTE. I apologize for the experience youíve had thus far with the Bluetooth. I will be happy to take a look at it with you to see what we can do to get you some resolution.

    I have a couple questions about the situation so that I can get more familiar with the issue to better assist you. First, have you tried using other Bluetooth hands free devices to see if the issue just happens with your Bluetooth headset or others? Also, what have you done to try and troubleshoot the issue on your own? Have you tried resetting Bluetooth or performing a soft reset?

    If you havenít tried resetting the Bluetooth, you can do so by following these steps on your phone: Home > Applications > Settings > All > Bluetooth Share > Clear data or clear cache if either are lit up. After you do this please perform a soft reset to the phone by going to: Settings > Power > uncheck Fast boot > hold power button for 3-5 seconds > tap Power off. Leave the device off for at least 30-45 seconds and power the phone back on and evaluate the Bluetooth audio.

    Let me know what happens, or if you would rather, feel free to contact one of our Technical Support experts at 1-866-449-8358 from a phone other than your 4G LTE between the hours of 6am and 1am Eastern, seven days a week. As far as updates go, we donít know when the first update will come out for the 4G LTE or what issues it will address. The release of the update is completely up to Sprint and we only find out what is contained in it the day before or the day of it going live. I do appreciate and thank you for being a loyal HTC customer, I hope you have a wonderful day!

    Let me know if I have successfully answered your question.

    __________________
    Now w/ that being said, how would you: Home > Applications > Settings > All > Bluetooth Share > Clear data or clear cache if either are lit up.

    I don't see a cache. Also....to build on your thoughts about the wifi and cellular drop...I have seen that as well. as a result..when I am at work...I turn off the gps and the mobile network when I am not using it.....my battery lasts a lot longer that way.

    As I said, I haven't reset the phone yet...I guess I will try that today. As far as other devices dropping the bt...only seems to do it in the car.
  7. Thread Author  Thread Author    #7  

    Default Re: Evo Lte bluetooth problems continue after update

    From reading everyone post and I'm 90% sure our GM (General Motors) cars all have a pionner radio. What ever the update did it worked but went back to the same problem. Thanks everyone for the feed back, good to know I'm not alone on this
  8. #8  

    Default Re: Evo Lte bluetooth problems continue after update

    Nope...mine is Blaupunkt...car was made in Austrailia by Holden. (for GM)......but w/ that said my Bluetooth unit is aftermarket by Bluestar.
  9. #9  
    cloak.n.dagger's Avatar

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    Default Re: Evo Lte bluetooth problems continue after update

    Quote Originally Posted by scruff24 View Post
    Now w/ that being said, how would you: Home > Applications > Settings > All > Bluetooth Share > Clear data or clear cache if either are lit up.

    I don't see a cache. Also....to build on your thoughts about the wifi and cellular drop...I have seen that as well. as a result..when I am at work...I turn off the gps and the mobile network when I am not using it.....my battery lasts a lot longer that way.

    As I said, I haven't reset the phone yet...I guess I will try that today. As far as other devices dropping the bt...only seems to do it in the car.
    I think where he was trying to get you to go is settings>apps>all>bluetooth share. When you click on bluetooth share from the list (there are two in my list) there is a "clear data" button inside that you press. This should set all the storage options back to 0. There is also a "Clear Cache" button a little further down inside each app listing, but after clearing data the cache gets wipped out as well.

    I have performed this option, so I will test it out on my drive home to see if that clears up my problem. If not, HTC will be getting a support email from me as well.

    Update: Still didn't work for me! Thanks HTC for breaking something that was working perfectly!! This did spur me on to try USB mode in my car, which I think I now actually prefer, aside from the fact that I now have to take my phone out of my pocket and connect it to a cable! It was so nice to have it auto connect and start streaming instantly! But now, with USB, the sound is a bit better and song info along with album art are now visible on the screen of my head unit! With bluetooth, song info and album art was not shown. Also, I get the added advantage of a slight battery charge, which is never a bad thing.
    Last edited by cloak.n.dagger; 07-16-2012 at 09:51 PM.
    -Stay thirsty my friends.
  10. Thread Author  Thread Author    #10  

    Default Re: Evo Lte bluetooth problems continue after update

    Quote Originally Posted by cloak.n.dagger View Post
    I think where he was trying to get you to go is settings>apps>all>bluetooth share. When you click on bluetooth share from the list (there are two in my list) there is a "clear data" button inside that you press. This should set all the storage options back to 0. There is also a "Clear Cache" button a little further down inside each app listing, but after clearing data the cache gets wipped out as well.

    I have performed this option, so I will test it out on my drive home to see if that clears up my problem. If not, HTC will be getting a support email from me as well.

    Update: Still didn't work for me! Thanks HTC for breaking something that was working perfectly!! This did spur me on to try USB mode in my car, which I think I now actually prefer, aside from the fact that I now have to take my phone out of my pocket and connect it to a cable! It was so nice to have it auto connect and start streaming instantly! But now, with USB, the sound is a bit better and song info along with album art are now visible on the screen of my head unit! With bluetooth, song info and album art was not shown. Also, I get the added advantage of a slight battery charge, which is never a bad thing.
    I did the reset and it worked for me, its working like it should. Try it again just in case and turn on and off the phone without the quick reboot. Then clear the cache
  11. #11  

    Default Re: Evo Lte bluetooth problems continue after update

    I reset mine a second time....on the drive to work today...it disconnected and reconnected to the bluetooth multiple times . On average in 10 minutes I would say 3-4 times. (each. disconnect 3 times reconnect 3 times..) very frustrated w/ this. My OG 4G Evo never did this.. FIX IT HTC !
  12. #12  

    Default Re: Evo Lte bluetooth problems continue after update

    Have you tried pairing the phone, but declining to load the phone book when prompted?. (Delete the current pairing and pair again to see this option.) This worked for me before the update, and still does. I don't use the phone book, and can still voice dial using the contacts stored in the phone or in the blue tooth unit. In my car, the phone book was the issue, not pairing in itself.
  13. #13  

    Default Re: Evo Lte bluetooth problems continue after update

    Don't have an option for phone book.
  14. Thread Author  Thread Author    #14  

    Default Re: Evo Lte bluetooth problems continue after update

    Quote Originally Posted by scruff24 View Post
    I reset mine a second time....on the drive to work today...it disconnected and reconnected to the bluetooth multiple times . On average in 10 minutes I would say 3-4 times. (each. disconnect 3 times reconnect 3 times..) very frustrated w/ this. My OG 4G Evo never did this.. FIX IT HTC !
    Its still working for me so try this. Turn off the bluetooth on your phone, then do the setting> apps> all> bluetooth share> clear data. Turn on the bluetooth and let it connect to the car. For me it worked twice by doing this, I think if it does work and you turn off and on the bluetooth manually you might have to follow the steps again.

    Again this worked for me, hope it does for you too
  15. #15  

    Default Re: Evo Lte bluetooth problems continue after update

    Scruff24, if you already paired before, you may have set a default that the phone will always load the phone book when pairing. This is what the phone will do unless you tell it otherwise. Try clearing any defaults from the blue tooth settings, as others have suggested in this string.

    When you pair after clearing defaults, you should be prompted by the phone during the pairing process about whether you want to download the phone book. First tick the "Always do this" box, and then hit decline.That will set a default that will stop the phone book from downloading whenever the phone pairs.

    Again, it worked for me.
  16. #16  

    Default Re: Evo Lte bluetooth problems continue after update

    I guess I am missing the phone book loading part. I have cleared the data on the Bluetooth share....and now rebooted yet again. It's that it does connect to my bluetooth in the car....but then after a few minutes disconnects....then reconnects..numerous times... You can be on a call..and midsentence....would drop the connection back to the phone....then reconnect just like that. Will try your advice. But, I almost wonder if the phone itself has an issue..my phone. (of course when you do a google search on it...others have same issue....say it is Sense related...not the Android Software.)
  17. #17  

    Default

    Got my white evo last night and using blue tooth for first time for the past hour and it's very good. I have Motorola s-10 stereo headphones.

    Sent from my EVO 4g lte
  18. #18  

    Default Re: Evo Lte bluetooth problems continue after update

    Quote Originally Posted by zmann View Post
    Got my white evo last night and using blue tooth for first time for the past hour and it's very good. I have Motorola s-10 stereo headphones.

    Sent from my EVO 4g lte
    Yeah the Evo LTE with that headset is awesome. I just picked one up last week. At home I can be on the other side of the house from the phone, about 50 feet away and through 3 walls it still works without cutting out.
  19. #19  

    Default Re: Evo Lte bluetooth problems continue after update

    Third time seems to be the charm.....had a 30min conversation w/out it disconnecting. Will try it out after work on my 35-40min commute to see if it drops. Question..did you reset the Bluetooth share each time before using it? I guess I will find out later..
  20. #20  

    Default Re: Evo Lte bluetooth problems continue after update

    Stopping short of going on a complete rant. Disconnect/reconnect once again numerous times. Cleared the cache still didn't work. Didn't restart after clearing the cache, to see if that would work. Shouldn't have to restart the darn thing to use the Bluetooth functionality each time. Calling HTC tonight.
  21. #21  

    Default Re: Evo Lte bluetooth problems continue after update

    Spoke to HTC said a fix is in the works. One x had their fix already taken care of said ours isn't far behind. But of course sprint still does control when it will be available. Sort of like jellybean.
  22. Thread Author  Thread Author    #22  

    Default Re: Evo Lte bluetooth problems continue after update

    Quote Originally Posted by scruff24 View Post
    Spoke to HTC said a fix is in the works. One x had their fix already taken care of said ours isn't far behind. But of course sprint still does control when it will be available. Sort of like jellybean.
    So I ran into the same problem again except my old ways wouldnt fix the problem. So instead of clearing the data I "force stop" and this has worked every time. One other note I wanted to add was that I was never asked to load phone book. The phone numbers display on my radio of the incoming/out going calls but not the names. Thanks to everyone for the help
  23. #23  
    liquid29's Avatar

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    Default Re: Evo Lte bluetooth problems continue after update

    I noticed last week that my headset was not working properly. I could get it to connect, it triggered the voice commands, would hang up, but no audio would come through. I had a second headset, same model, tried using that one and identical issue. I went through here, tried all the suggestions in the forums, and the only thing that worked was disabling 'Fast Boot' in System Settings>Power, then doing a reboot. After that, BT headset worked perfectly. Hope that helps someone else having this very weird problem.
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  24. #24  

    Default Re: Evo Lte bluetooth problems continue after update

    I finally got tired of not being able to use my handsfree bluetooth in my car so I emailed HTC and so far there suggestion has made it so people on the other end understand what i'm saying. Hope this helps anybody with this problem.




    I understand you were having issues with the voice quality through the Bluetooth car system with your HTC EVO 4G LTE. I would be more than happy to assist you with this Bluetooth inquiry. You mention that your voice comes across as static on the other end. When you make calls through your Android device using the microphone or speakerphone, does the other party hear the same voice quality coming through? If you are able to replicate this issue using the microphone or speakerphone, I would recommend that you consider trying a couple of troubleshooting steps first.

    If you have your device turned on, you need to go to your HOME screen > MENU > Settings > Power > then uncheck Fast boot. When you are done, I need you to soft reset your phone.

    Restart Your Phone
    Restarting the phone will close all running apps and will clear all temporary files in the phone’s memory. Make sure to save your work before restarting the phone.

    1. Press and hold POWER BUTTON for about two seconds.
    2. On the Power options menu, touch Restart.
    3. In the Restart phone confirmation box, touch Restart.
    Note: If the phone hangs and the touch screen does not respond, press and hold POWER BUTTON for about 10 seconds to restart the phone.

    If there is still no resolution, I would suggest that you consider clearing the system cache to restore most factory settings without losing your applications, Gmail, or other information. To clear the system cache to reset the phones, follow these steps:

    1. Save any open files, and back up all necessary data on the internal memory if the device is responsive and can synchronize files.
    2. If the phone is plugged into the charger or USB cable, unplug it.
    3. Remove the battery and re-insert it.
    Note: If the battery is not removable, turn off Fast boot and then turn off the device. You can turn it off in Settings > Power > clear the Fast boot check box.
    4. Press and hold the Volume Down key.
    5. While holding the Volume Down key, press the Power key. Do not release the volume key.
    6. Release the Volume Down key when the three Android images appear on the bottom of the screen. The following options display:
    • FASTBOOT
    • RECOVERY
    • FACTORY RESET
    • SIM LOCK
    • IMAGE CRC
    • Note: If you are stuck on a screen that says 'HBOOT' and 'FASTBOOT' without any other options to choose from, it means you have pressed the BACK button. To get to the regular options, press either the Power key on HBOOT or the BACK button.

    7. Press the Volume Down key once to select RECOVERY.
    8. Press the Power key.
    9. Wait as the device displays the boot up screen then shows a picture of a phone with a red triangle.
    10. On the red triangle screen, hold the Up Volume key and press the Power key at the same time. A blue menu displays:
    • Reboot system now
    • Apply sdcard:update.zip
    • Wipe data/factory reset
    • Wipe cache partition
    11. Press the Down Volume key three times to scroll to Wipe cache partition.
    12. Press the Power key to initiate the wipe.
    13. Wait until the phone displays 'Cache wipe complete.'
    14. Press the Power key to select Reboot system now.
    • Note: If the phone hangs on a black screen for several minutes, remove the battery, re-insert it, and turn on the phone.

    Let me know how things work out after you complete the cache partition on your device. I apologize for any inconvenience that you have experienced.

    Let me know if I have successfully answered your question, please click here to complete this.

    To send a reply to this message, please click here.

    Sincerely,

    Danielle

    HTC
  25. #25  
    crxssi's Avatar
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    Default Re: Evo Lte bluetooth problems continue after update

    Interestingly, I am having bluetooth problems with my Motorola headset ever since the last update. Never had the problem before.

    If it has been several days since I last used the headset, when I turn it on, it will do the startup beeps, then the connect beep and the Evo LTE will show connection. When I then press the button on the headset, I get the low/hi beep which should trigger voice commands and nothing happens. Try it several times, nothing. Disconnect headset and start over, same thing. I can manually dial a number, but never use voice commands.

    The only thing that fixes it is to reboot the phone, and then it will work for a while. At first I thought it was a fluke, but it has done this to me four times now.
    Click "Thanks" and/or "Like" button on posts where someone helped you or you liked the posting. Nexus 5, Nexus 10, Evo LTE, Evo 3D, Evo 4G
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