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View Poll Results: What issues are you having?

Voters
76. You may not vote on this poll
  • No issues, everything seems to be fine

    20 26.32%
  • Contacts app takes forever to load (30 seconds+)

    37 48.68%
  • Messages app takes forever to load (30 seconds+)

    44 57.89%
  • Contact Caller ID works sporadically

    39 51.32%
  • Address boxes in email and messages don't auto-fill as you type

    37 48.68%
  • Phone does nothing when attempting to call from contact/recent calls list

    30 39.47%
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  1. Thread Author  Thread Author    #1  

    Default Are you having contacts related issues?

    Quite a few of us are having contact issues of various sorts after the last update so I'm trying to get an idea of what is happening under certain setups. There seem to be various band-aids to help performance. These remedies only seem to help for a short time, or they only slightly improve overall performance. I made a poll so we can see what the most widespread problems are and maybe find a workaround until we hopefully get a fix from HTC. Also, feel free to chime in if you know of a custom ROM that seems to be contacts issue free.
  2. #2  

    Default Re: Are you having contacts related issues?

    Here's a strange one I came across. Seeing very slow performance in People app, especially when clicking on a contact to dial. Looking at "Linked Contacts" I see that ALL my contacts from Google are appearing twice (they are automatically linked together, but still something fishy).
    Attached Thumbnails Attached Thumbnails Are you having contacts related issues?-uploadfromtaptalk1351469480226.jpg  
  3. #3  

    Default Re: Are you having contacts related issues?

    I'm getting quite annoyed with this phone.
  4. #4  
    JD76ers's Avatar

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    Default Re: Are you having contacts related issues?

    Quote Originally Posted by BigPuddin View Post
    I'm getting quite annoyed with this phone.
    I am too, really bothers me when I cannot make a call in a timely manner or read/reply to a text in a timely manner. I really enjoyed the first couple of months of having this phone but lately its been very frustrating when it lags or just doesnt work.
  5. #5  

    Default Re: Are you having contacts related issues?

    A hard reset fixed this for me. Have you tried that?
  6. #6  

    Default Re: Are you having contacts related issues?

    But how long will that provide a fix for?

    Sent from my EVO using Android Central Forums
  7. Thread Author  Thread Author    #7  

    Default Re: Are you having contacts related issues?

    Quote Originally Posted by NinjaMom View Post
    A hard reset fixed this for me. Have you tried that?
    The issue is something that creeps up over time. A hard reset seems to fix it, but in reality it just hasn't occurred yet.

    I'm on my third handset (replacements unrelated to this issue) and it is better but the messages lag still creeps up now and then. With this last one I didn't sync Facebook or restore my texts (I have ~25,000 of them). While it's better, there will still be occasions where messages will take 30+ to load or Contact Caller ID doesn't work.

    It's definitely something they changed in that last update. But there is really nothing to report to HTC as there is no way to narrow down what might be causing the problem. Someone posted that Facebook was causing the issue a few weeks back but taking that out doesn't fix it, but it is less severe. Not being able to sync Facebook is ridiculous though. Even my underpowered Palm Pre had no problems with that.

    The most frustrating thing is that disabling other stuff on the phone doesn't help at all. I would deal with a crippled device for a while to have properly functioning phone/contacts/messaging, but at the moment, seems we're just SOL.
  8. #8  

    Default Re: Are you having contacts related issues?

    It seems to be a problem with Android Core Apps. I have OS Monitor running and whenever I have these delays I can see that OS Monitor shows the CPU is pegged near 100% and it is always one of these core apps. First it was "User Dictionary". Then I rebooted my phone, now it is "Search Application Providers".

    Not sure what is going on... But I believe this is definitely related.
  9. Thread Author  Thread Author    #9  

    Default Re: Are you having contacts related issues?

    Quote Originally Posted by hatchettjack View Post
    Something has corrupted your contacts. You need to erase them all and start over! If they are google contacts, you will need to clear them from the cloud!

    Sent from my EVO using Tapatalk 2
    Nope. If that was the case the problem would exist immediately after a hard reset and restoring contacts.
  10. #10  

    Default Re: Are you having contacts related issues?

    I think what I need to do is sell this phone and get one that doesn't suck.
  11. #11  

    Default Re: Are you having contacts related issues?

    Quote Originally Posted by Darth Mo View Post
    Nope. If that was the case the problem would exist immediately after a hard reset and restoring contacts.
    Are you sure your contact problem isn't on the Google side and that is replicating to your phone? Mine appears to have been this. Somehow my Google contacts ended up with a ton of duplicates. I corrected this online then synced with my phone and my problems appear to have gone away (fingers crossed).
  12. #12  

    Default Re: Are you having contacts related issues?

    I am having all of these issues and it is very frustrating. Sometimes when I restart it fixes it for a while, but it comes back. I definitely don't want to go through the trouble of a hard reset, mainly because I'm not rooted, which I know is what Sprint will do if I take it in. Let's hope HTC fixes this soon.
  13. #13  

    Default Re: Are you having contacts related issues?

    I believe the issue has to do with syncing contacts with social services like facebook and Twitter. I removed the sync with facebook and the app doesnt seem to be acting up anymore.

    I know this isn't a fix, but I prefer to remove the sync for now than deal with these new issues.

    I could be (probably am) wrong, but if you don't have any social sites linked to contacts and are still having issues, please let us know.

    Sent from my EVO using Android Central Forums
  14. Thread Author  Thread Author    #14  

    Default Re: Are you having contacts related issues?

    Quote Originally Posted by AFR_NY View Post
    I could be (probably am) wrong, but if you don't have any social sites linked to contacts and are still having issues, please let us know.
    No social sites linked here and never were on this replacement phone.

    But on the previous with Facebook synced, the problem was several times worse.
  15. Thread Author  Thread Author    #15  

    Default Re: Are you having contacts related issues?

    Quote Originally Posted by Mikey47 View Post
    Are you sure your contact problem isn't on the Google side and that is replicating to your phone? Mine appears to have been this. Somehow my Google contacts ended up with a ton of duplicates. I corrected this online then synced with my phone and my problems appear to have gone away (fingers crossed).
    I really have idea what's causing it, I just know the phone problems stem from the contacts somehow.

    I don't have duplicate contacts, and I only sync with my Google account so linking is not an issue.

    This thing is a total mystery.
  16. #16  

    Default Re: Are you having contacts related issues?

    Quote Originally Posted by Darth Mo View Post
    I really have idea what's causing it, I just know the phone problems stem from the contacts somehow.

    I don't have duplicate contacts, and I only sync with my Google account so linking is not an issue.

    This thing is a total mystery.
    Well so much for my problem being fixed... I don't have the performance problem now but my syncing with Google is one going one direction now, from Google to my phone. If I update a contact on my phone, the next time it syncs it overwrites my changes on my phone.. UGH!
  17. #17  
    jedson01's Avatar

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    Default Re: Are you having contacts related issues?

    Dropbox seems to be in competition with People as being my default contacts. I believe that to be the source (or maybe just another symptom) of my problems.
  18. #18  
    AeonZeroX's Avatar

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    Default Re: Are you having contacts related issues?

    I'm have the same contacts issue that the OP is mentioning along with additional bugs and related issues. Also noticed if you in a low coverage area, or generally semi sketchy service, the phone will from time to time drain faster then normal CDMA drain. Also as an added bonus until you go into an area of reasonable service our EVO LTE will boot loop constantly until its powered enough or in reasonable service zone. And hard resets don't fix it, making me and other's ive seen on the site believe that horrible ringtone fix they pushed out back near the end of September is the cause of most issues we are all having. It was bad enough they pulled the fix because of the issues it was causing, as if you look on HTC site for the fix it doesn't exist. I do not know why Sprint isn't commenting or making it a priority to fix these issues.

    Sprint has to know about it but the tech support i contacted really had no idea but I'll try again soon and make the mention of this problem. I've already contacted HTC and they know about the issues but there's no ETA on an emergency fix. Honestly its just making my phone worst and worst even after three separate hard resets. The Facebook disconnect from sync after syncing the contacts once will make the lag go away a bit but it still creeps up from time to time. If anyone of higher standing can do so, can anyone get a hold of Sprint or HTC and find out when they will at least fix this signal/contacts bug.
  19. Thread Author  Thread Author    #19  

    Default Re: Are you having contacts related issues?

    Quote Originally Posted by AeonZeroX View Post
    Also noticed if you in a low coverage area, or generally semi sketchy service, the phone will from time to time drain faster then normal CDMA drain.
    To remedy this you have to go through your apps and stop non-essential ones such as games from checking for notifications/info updates at set intervals in the background. For example, the Zynga games default to checking for notifications every 5 minutes. If you're in an area with lousy data coverage this notification check that should take a couple seconds takes minutes and saps the battery.

    Weather apps and other that use location are notorious for this as well because they also access GPS so not only do you have heavy data usage, you have GPS locking that entire time. This is what's happening when you see "Maps" high up in the battery usage list even though you haven't been manually using GPS apps or your phone is idle.

    This isn't a phenomenon unique to this phone, it's an Android thing. Google should really look at mandating that apps check with you when you install them/first run whether or not you want them to automatically update. Many apps run background updates for seemingly no reason at ridiculously short intervals. Under normal circumstances no one needs a weather temperature update every five minutes.
  20. #20  

    Default Re: Are you having contacts related issues?

    I'm planning on doing the same. Bye HTC.
  21. #21  

    Default Re: Are you having contacts related issues?

    Called Sprint, initially she tried to convince me that it was due to the data connection. She started listing all the towers in the area that were down or being worked on. I asked her repeatedly how that would lead to having issues merely opening my contacts. She stated that you need a data connection to open your contacts. Then she changed her mind and said that it shouldn't be a data problem and walked me through a phone reset. Which I already know doesn't work because it's been done before. I explained the problem to her again. She said to reset each time it happens. I refuse to reset 5-10 times a day to 'fix' the problem. That's not a fix. I explained the problem to her again and she created an e-ticket for me so that I can take it to the nearest Sprint store to receive a diagnostic.

    More to follow...
  22. #22  

    Default Re: Are you having contacts related issues?

    Do you have more than one Google account? If so both could be syncing causing your problem. I suffered from the same problem until I cleaned up my Google Contacts. Now when I get a new contact I add them to Google first then my phone syncs keeping everything clean. Also make sure Facebook on your phone is not set up to sync. In short what is happening is your phone is syncing more than one address account, it could be one of the following Google, Facebook, Twitter. We forget this is a computer it only does what we tell it.

    Sent from my ASUS Transformer Pad TF700T using Android Central Forums
  23. #23  

    Default Re: Are you having contacts related issues?

    None of what you said solves this problem for me. My phone is only connected to a single google account and I don't use facebook.
  24. Thread Author  Thread Author    #24  

    Default Re: Are you having contacts related issues?

    Has anyone tried rooting/flashing a custom ROM and have it get rid of these problems on his or her device?

    I'm still holding onto hope that HTC issues a fix soon, but i don't think I can go through the holidays with the phone acting up like this on occasion. But, at the same time I don't want to be constantly flashing ROMs knowing that there are other things that don't work yet (video recording on CM10, for one).

    I just don't understand how the third generation Evo can have such a crippling issue. The first two weren't without issues, but nothing that rendered simple phone functions useless at times.
  25. #25  

    Default Re: Are you having contacts related issues?

    I went into the Sprint service store yesterday because I could not call anyone. The guy told me it was actually Sprint's fault and not my phone. I couldn't replicate it (of course) to show him that no, it's actually my phone not dialing the contact I've selected, not that the phone is unable to connect to Sprint's bad service. I just said, "oh, ok" and walked out. I probably should have pushed, but it's not going to change anything. I think I've reached the end of my rope with all of this and I'm just going to get a Nexus 4.
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