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  1. Thread Author  Thread Author    #1  
    zakphi's Avatar

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    Default online google play store doesn't see phone

    whenever i would try to attempt to install an app from the online store, it say's i have no devices, as you see in the image.

    online google play store doesn't see phone-problem.png

    i have gone to this link https://support.google.com/googlepla...answer=1141080 but it isn't really helpful. anyone have any ideas on what i can do? thanks
  2. #2  
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    Default Re: online google play store doesn't see phone

    go to settings/apps and clear the cache and data for the playstore


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    Default Re: online google play store doesn't see phone

    that worked. thanks!
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    benny3 
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    Default Re: online google play store doesn't see phone

    Cool!


  5. #5  

    Default Re: online google play store doesn't see phone

    Quote Originally Posted by benny3 View Post
    go to settings/apps and clear the cache and data for the playstore
    That didn't work for me. The online store thinks my phone is an older model I used to use. Any other suggestions?
  6. #6  

    Default Re: online google play store doesn't see phone

    Quote Originally Posted by t4duzan View Post
    That didn't work for me. The online store thinks my phone is an older model I used to use. Any other suggestions?
    I know from the play store online you can manage your devices
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    Default Re: online google play store doesn't see phone

    Quote Originally Posted by t4duzan View Post
    That didn't work for me. The online store thinks my phone is an older model I used to use. Any other suggestions?
    So Cold is right. Doing it on the website is so much easier after an OS update. As far as the Play Store is concerned, you aren't using the same device you were just a few days ago. For instance, my Play account shows this phone, but shows it being registered on 12/17 and not having been used yet. That's obviously not the case, because this is my launch-day device, but to Google it's not the same device. I don't know if the same issues are there going from 4.1.1 to 4.2, since it is the same OS, but I have seen that behavior before on the OG EVO and the E3D when a major update was installed (Eclair to Froyo, Froyo to GB, GB to ICS). If you wait long enough it will correct itself.
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  8. #8  

    Default Re: online google play store doesn't see phone

    Quote Originally Posted by BigDinCA View Post
    So Cold is right.
    Didn't think I was going to let that one slide unnoticed did you BigDinCA?
    BigDinCA likes this.
  9. #9  

    Default Re: online google play store doesn't see phone

    Quote Originally Posted by BigDinCA View Post
    So Cold is right. Doing it on the website is so much easier after an OS update. As far as the Play Store is concerned, you aren't using the same device you were just a few days ago. For instance, my Play account shows this phone, but shows it being registered on 12/17 and not having been used yet. That's obviously not the case, because this is my launch-day device, but to Google it's not the same device. I don't know if the same issues are there going from 4.1.1 to 4.2, since it is the same OS, but I have seen that behavior before on the OG EVO and the E3D when a major update was installed (Eclair to Froyo, Froyo to GB, GB to ICS). If you wait long enough it will correct itself.
    Thanks for the last 2 responses. I was able to fix it by going online to Google Play and choosing an app and clicking Install. This seems to have selected the correct device and after that, it found it the correct way.

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