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  1. Thread Author  Thread Author    #1  
    321contak's Avatar

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    Default Proximity sensor problem during phone call back on Jellybean update

    I am experiencing the proximity sensor issue while on a phone call since the new jb update. This issue was solved on the previous update. Is anyone else having this issue happening again?
    Thanks community
  2. #2  
    ECHO-313's Avatar

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    Default Re: Proximity sensor problem during phone call back on Jellybean update

    I've got the same problem. Also the volume will not work when I'm on a call.

    Sent from my EVO using Android Central Forums
  3. #3  

    Default Re: Proximity sensor problem during phone call back on Jellybean update

    Same problems here too.
  4. #4  
    Cattails_r_Edible's Avatar
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    Default Re: Proximity sensor problem during phone call back on Jellybean update

    Mine works fine! Try a simulated battery pull!

    Sent from my EVO using Tapatalk 2
  5. Thread Author  Thread Author    #5  
    321contak's Avatar

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    Default Re: Proximity sensor problem during phone call back on Jellybean update

    Simulated battery pull instructions please. Thanks
  6. #6  

    Default Re: Proximity sensor problem during phone call back on Jellybean update

    Quote Originally Posted by 321contak View Post
    I am experiencing the proximity sensor issue while on a phone call since the new jb update. This issue was solved on the previous update. Is anyone else having this issue happening again?
    Thanks community
    Same here
  7. #7  
    Cattails_r_Edible's Avatar
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    Default Re: Proximity sensor problem during phone call back on Jellybean update

    Press and hold the power button for 10 seconds for a battery pull!

    Sent from my EVO using Tapatalk 2
    Thanked by 2:
    AetherJones likes this.
  8. #8  

    Default Re: Proximity sensor problem during phone call back on Jellybean update

    Quote Originally Posted by Cattails_r_Edible View Post
    Press and hold the power button for 10 seconds for a battery pull!

    Sent from my EVO using Tapatalk 2
    Did the simulated battery pull. Still didn't fix the proximity sensor issue
  9. #9  

    Default Re: Proximity sensor problem during phone call back on Jellybean update

    Did sim battery pulls...full hard reboots waiting a couple minutes time before restart, even factory reset it...it's still there. This is the first update that has actually made my phone worse. Guess my luck ran out
  10. #10  
    Cattails_r_Edible's Avatar
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    Default Re: Proximity sensor problem during phone call back on Jellybean update

    Try a factory reset!

    Sent from my EVO using Tapatalk 2
  11. Thread Author  Thread Author    #11  
    321contak's Avatar

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    Default Re: Proximity sensor problem during phone call back on Jellybean update

    Will Factory reset wipe phone out? Have to reinstall everything?
  12. #12  
    Cattails_r_Edible's Avatar
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    Default Re: Proximity sensor problem during phone call back on Jellybean update

    Yes it will!

    Sent from my EVO using Tapatalk 2
  13. #13  
    crxssi's Avatar
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    Default Re: Proximity sensor problem during phone call back on Jellybean update

    Just tested mine- no problem with proximity sensor on call. Bring to face and screen turns off, pull away from face, screen returns. Tried it several times.
    Click "Thanks" and/or "Like" button on posts where someone helped you or you liked the posting. Nexus 5 (T-Mobile), Moto360, Nexus 10, Evo LTE, Evo 3D, Evo 4G
    dyphx likes this.
  14. #14  

    Default Re: Proximity sensor problem during phone call back on Jellybean update

    Yeah mine isn't working either... It used to work just fine, and now it stays on or off... Ahhhh!!

    Sent from my EVO using Android Central Forums
  15. #15  

    Default Re: Proximity sensor problem during phone call back on Jellybean update

    Yes same problem here. Not sure what else to do about it.

    Don't ya hate all the waiting and then, a critical problem like this. A phone that is failing within the phone app.

    Update Jan 23rd:
    And for no apparent reason, my sensor is working normally again. Started a little over 24 hrs ago so I waited at least a day before posting this. I didn't do anything. Same case, never used a screen protector, I clean my screen about 2 X's a day.
  16. #16  

    Default Re: Proximity sensor problem during phone call back on Jellybean update

    I had an app that I paid for that let you wave your hand in front of it using the proximity sensor to turn the phone off...that's broke too now.
  17. #17  

    Default Re: Proximity sensor problem during phone call back on Jellybean update

    My prox sensor is broken too, along with my volume control while I'm on a call. It's not too big of an inconvenience for me because I mostly call using Bluetooth. Hopefully a fix comes out soon. My wifes phones has no issues after the update.
  18. #18  

    Default Re: Proximity sensor problem during phone call back on Jellybean update

    If this is like the first time the proximity sensor was messed up, it was a combo of the a software bug and your screen protector. I haven;t tried it yet but taking the screen protector off should fix this. It did before.

    I was so looking forward to this update and it's crap like this that ruins it. I can't even use my Google Voice to listen to voicemails correctly because of the stupid proximity issues.
  19. Thread Author  Thread Author    #19  
    321contak's Avatar

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    Default Re: Proximity sensor problem during phone call back on Jellybean update

    No screen protector being used on my phone. Definitely software issue. It was fixed and no problems on previous update.
  20. #20  

    Default Re: Proximity sensor problem during phone call back on Jellybean update

    I just noticed when I went to listen to a voicemail the screen shut off & I wouldn't come back unless I hit 'home'. I turned on speakerphone & now it seems to stay on.

    Any chance its related to the proximity sensor?
  21. #21  

    Default Re: Proximity sensor problem during phone call back on Jellybean update

    I'm experiencing that same issue. Also proximity sure doesn't work like it used to. Way to fix some problems while creating new ones, HTC.
  22. #22  

    Default Re: Proximity sensor problem during phone call back on Jellybean update

    Quote Originally Posted by Eclectech View Post
    I'm experiencing that same issue. Also proximity sure doesn't work like it used to. Way to fix some problems while creating new ones, HTC.
    I'm surprised that they recreated an issue they already fixed. It's like as if some people got the old coding for the proximity sensor.
  23. #23  

    Default Re: Proximity sensor problem during phone call back on Jellybean update

    It is so ridiculous that it's even possible for this to occur within a company so well-acquainted with software development.

    FIX THIS PROBLEM HTC
  24. #24  

    Default Re: Proximity sensor problem during phone call back on Jellybean update

    Quote Originally Posted by Andras View Post
    I'm surprised that they recreated an issue they already fixed. It's like as if some people got the old coding for the proximity sensor.
    Its called a regression and happens all the time in software development. They must just not have a test case that covers this (although) they should.

    However, I would if the real root cause isn't hardware given that lots of people don't have that issue. The proximity sensor shouldn't be related to any other apps that you might have loaded.
  25. #25  

    Default Re: Proximity sensor problem during phone call back on Jellybean update

    My solution: push the top on button & the screen magically appears.
    Your welcome.
    crxssi likes this.
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