Google Nav crashing since jb update
03-02-2014 11:29 AM
Sent from my EVO using Android Central Forums12-18-2012 10:07 PM
- 12-19-2012 07:59 AM
- Which one, Google Nav, or Telenav? Because if Google Nav is the one that youre having problems with then you can try Telenav... I haven't had any problems witb that one or Waze. It's just been the Google Nav thats been useless.
Sent from my EVO using Android Central Forums
BTW..... My phone can be sitting on my desk for quite some time, with Nav running and a destination address plugged it, and it runs without a problem. It's only when moving that the app crashes....12-19-2012 01:40 PM
- Add me to the list. Factory Reset and all new downloads did not fix it for me either. Maps is a bit more stable, but NAV will not run without crashing.
So, other than complaining here; I've let the APP report to Google when it crashes, left a low rating on Google Play. Where else can we complain to? Is this HTC problem, Google Problem or Sprint? I'm thinking not Sprint cause they don't make it or code it. Any suggestions?12-19-2012 02:20 PM
- 12-19-2012 02:51 PM
Does anyone know if Nav is a Google or a third party product? I know maps is Google.12-19-2012 02:54 PM
Sent from my EVO using Android Central Forums12-19-2012 11:26 PM
- Someone on the sprint forums said they got a whole new evo 4glte and said that fixed the problem, but I am waiting for more days of there using it before I go get a refurbed evo .
33. Dec 24, 2012 2:50 PM (in response to Zqual)
Re: htc evo 4g lte jelly bean update breaks google maps navigation
For those of you still having problems with google maps I have a fix. Get a new phone. My phone was doing the same thing that everyone else has been talking about and I tried "everything" to fix it. My last resort was to take it to the sprint store and when I did they said the software needed to be re-installed. This is not the same as doing a factory reset. I went to pick my phone up yesterday and they said everything was working just fine. My maps app crashed before I even left sprints parking lot. When I talked to the girl that worked on she said that it must have a bad processor. After getting my new phone (refurbished) it didnt crash once. My friend also has this phone and has had no problems with it. This leads me to believe that some of the new Evos ( everybody thats posting in here) could possibly have the same bad processor or something else wrong on their motherboard. Its a pain losing everything and having to start over but I'd rather have a phone that works all the time. I would tell the people at sprint not to waste their time re-installing the software. hope this helps some of you
------ they said new evos, I got mine before it was sold in the store, so Idk. Ill keep everyone posted if this worked for them.12-24-2012 11:55 PM
- 12-26-2012 12:19 PM
- I am unconvinced there is a hardware issue when it comes to the google nav problems. Perhaps something doesn't upgraded correctly when moving to jelly bean with the OTA and factory installs don't show the problem. Good and Evo just posted the RUU so maybe its worth a flash to see if it fixes the problem. Still not update from HTC....12-28-2012 08:24 AM
and its hard to let HTC know cuz there support page is down. I've been posting these issues ( Google maps crash, voicemail bug , and phone app bug) on sprint forums &help page, Google maps forums and group pages, and HTC facebook page. But seems like I can't get any of the three companies to comment or let us know if a fix is coming. I was gonna ask Phil N if he could write something up, and send it to sprint/HTC/Google maps devs to see if he could get an answer. Cuz it seems like every evo user has the same problem. POWER OF THE PRESS !! SO SAY WE ALL!! ------(Correction, htc forums/ help isnt down its just cant get access for some reason. ) Check this out...
Jellybean update maps process error. - HTC EVO12-29-2012 11:56 AM
- Hi zqual. No crashes with replacement phone using google Nav.Works great. I have not noticed any problems with my phone. I believe the replacement phone was refurbished. It did come with ICS and I had to install JB myself. But again no issues as far as I can tell. I really believe that people who are having problems need to go into a sprint store and get a replacement phone. Happy New year!12-29-2012 01:44 PM
- Thank you Dagold - I just opened a ticket with HTC on a lot of the bugs in this update. hopefully we will get something from them. im gonna go to sprint and get my new phone!
Just had email discussion with a HTC rep and showed me how to clear the internal cache of the phone, just did it but not sure if it will fix the Google maps. Here are the directions. I was so shocked at how fast they keep getting back to me
Thank you for your response. We appreciate the additional information you have provided with your Evo 4G LTE. We will certainly make a note of these issues and can provide some information to help resolve the issues. Keep in mind that, since we cannot verify the exact steps that have been done on your phone previously, we will need to start from the beginning in order to make sure that all bases have been covered.
To start, we can clear the devices cache partition. This will not remove any personal data on the phone but will delete any temporary files that may be causing an issue, in case of corruption. We can clear the partition with the steps below:
1. Disable Fast Boot under Settings>Power.
2. Power the phone off.
3. Press and Hold Volume Down then briefly press Power to turn the phone on. Do not release Volume Down until the phone boots a white screen with three images of the Android mascot.
4. Use the volume keys to highlight Recovery and press Power to select. Screen will load to an image of a red triangle with an exclamation point.
5. Press Volume Up and Power at the same time to show the Recovery Menu.
6. Use volume keys to highlight wipe cache partition then press Power to select. This may take approximately 30 seconds depending on the amount of information it has to go through.
7. When done, highlight the option to reboot/restart phone and again press Power to select.
Once the phone reboots, test the Maps, Sensor and DLNA functions for a day or so see if there any change.
We can also boot the device into Safe Mode to see if there is any improvement in the devices function. Safe Mode will only boot up the operating systems necessary system processes. To do this, power off the phone completely. Again, we may need to ensure that Fast boot is still disabled first. Then power the phone back up and wait the white HTC screen to show. As soon as the screen turns white, press and hold Volume Down. Do not release until the Home screen shows. From there, you can test the device for a while to see if the issue persists.
If the issue persists, please contact us again and let us know so we can look further into the issue.12-29-2012 02:26 PM
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