Google Nav crashing since jb update

**ufergus** · 01-04-2013, 06:31 AM

Originally Posted by marksr

Why would a replacement phone have any better chance of working Google Nav than factory reset?...just askin'...same software..same hardware...same OS-
anyone know?

I think this is only affecting a small amount of phones. So getting a replacement phone may simply be playing the odds that you will get one that falls on the good side.

**zqual** · 01-05-2013, 06:20 AM

Originally Posted by marksr

Why would a replacement phone have any better chance of working Google Nav than factory reset?...just askin'...same software..same hardware...same OS-
anyone know?

yeah that's what I am thinking. Cuz I would rather have an update than a refurby phone that could potentially have other problem. At least I know where my phone has been, and it hasn't been in to many good places ...

**ufergus** · 01-05-2013, 06:45 AM

Originally Posted by zqual

At least I know where my phone has been, and it hasn't been in to many good places ...

Nice! My current EVO is a refurb. The speakerphone on my original went crazy. I was very worried I would get some POS but up until this Nav issue its been great. As long as you can ignore the 'where has it been' part

**zqual** · 01-05-2013, 08:13 PM

Just got off the phone with HTC and explained all the issues with the update. I am shocked at how approachable and cool he was. Kinda glad i didn't get a replacement, i def wanna see this company and phone thrive. And cool fact, I just learned that HTC builds their version of Android from the ground up unlike samsung who pretty much uses stock and adds a few things to the software. That is why it takes a while for the updates to come out.. ( but you all prob knew that lol). I think next time I talk to them, maybe give recommendations for the next evo. Hopefully they listen. Def want a Tegra chip for those sweet games! Keep the sd card slot, kickstand is a must, the 5'" 1080p screen, AND WORKING GOOGLE NAV!!!!!!

**ufergus** · 01-06-2013, 06:34 AM

What did they say about the Google Nav issue? I haven't even been able to get them to acknowledge that its a real problem yet.

**zqual** · 01-06-2013, 01:03 PM

They were asking me a lot of questions about how,when and where it crashes. And they did say that they have noticed the issues with google nav with a lot of other users of the EVo 4glte, I told them how I tried resetting the phone, clearing the internal cache, tried other google nav versions. As well as showing me how to use it in safe mode. So they definitely acknowledge that the google nav is an issue. He also said he was going to show me how to re install the updates and what nots. it was a good experience.

**ufergus** · 01-08-2013, 12:51 PM

I also spoke with HTC's ticket escalation team yesterday. The person mentioned that they have been receiving more and more calls about Google Nav not working. They asked me to trigger the problem and then upload some log files from my phone, which I did. They are going to forward them to the engineers to see if something valuable is in there. Hopefully something will come of this....

**zqual** · 01-09-2013, 08:40 PM

How do you upload the problem reports?

**ufergus** · 01-10-2013, 06:29 AM

When they first contacted me, I was given links directly into their ticket system to reply to questions. The ticket system has options to upload files.

**zqual** · 01-10-2013, 08:15 AM

Yeah I got that too, but is there a way to send the whole crash report that Google maps creates right after it crashes. Because it shows the error right in those reports.

- - - Updated - - -

Yeah I got that too, but is there a way to send the whole crash report that Google maps creates right after it crashes. Because it shows the error right in those reports.

**ufergus** · 01-10-2013, 08:52 AM

I am not sure, it wonder if that data is in the one of the logs I pulled off the phone.

**Andras** · 01-10-2013, 10:02 AM

The nav problem seems to be a bigger issue than expected. While ROM devs over at XDA have been able to fix the proximity sensor issue as well as some other bugs brought about by the JB update the general consensus on the JB navigation issue is to roll back to an ICS build ROM.

**ufergus** · 01-10-2013, 10:52 AM

Originally Posted by zqual

Yeah I got that too, but is there a way to send the whole crash report that Google maps creates right after it crashes. Because it shows the error right in those reports.

I just triggered the error and submitted the stack trace information to HTC.

**zqual** · 01-10-2013, 02:17 PM

Originally Posted by Andras

The nav problem seems to be a bigger issue than expected. While ROM devs over at XDA have been able to fix the proximity sensor issue as well as some other bugs brought about by the JB update the general consensus on the JB navigation issue is to roll back to an ICS build ROM.

it looks that way, because I noticed i
people with other phones w/ jb having the same problems.

**Cattails_r_Edible** · 01-10-2013, 08:14 PM

Kinda funny how telenav works flawlessly! But a Google app on a Google phone doesn't!

Mosquitoes Refuse To Bite Me

**majedalanni** · 01-13-2013, 09:14 PM

I think this may help to prevent Google nav crash, I went to setting and then development tools then advance and i checked force gpu render and disable HW overlay, after I did that it was not crash any more.

my device is HTC 4G LTE, please try it and see if this will help you!

Thanks in advance!

Mike

**ufergus** · 01-14-2013, 12:48 PM

Originally Posted by majedalanni

I think this may help to prevent Google nav crash, I went to setting and then development tools then advance and i checked force gpu render and disable HW overlay, after I did that it was not crash any more.

my device is HTC 4G LTE, please try it and see if this will help you!

Thanks in advance!

Mike

Didn't work for me, still crashes.

ay · 01-14-2013, 02:47 PM

Originally Posted by ufergus

Didn't work for me, still crashes.

Same here. Didn't work for me either.

**joebob36** · 01-29-2013, 04:16 PM

Originally Posted by aye

Same here. Didn't work for me either.

Didn't work for me also

**mawilson82** · 01-29-2013, 08:23 PM

I went out of town last week. Although I did crash, as long as I didn't click ok, it still worked. It was just enough to get new to and from the airport. Still stucks though.