03-19-2016 02:50 AM
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  1. cluettchau's Avatar
    If HTC does not fix this soon. I will be forced to root my phone. I cannot go on like this much longer. None of the "fixes" people have mentioned are really fixes. They are just a temporary work around (in my opinion) .... My son has the same phone I do (he rooted his phone) and he does not have this issue.
    01-02-2013 10:13 AM
  2. Mikey47's Avatar
    If HTC does not fix this soon. I will be forced to root my phone. I cannot go on like this much longer. None of the "fixes" people have mentioned are really fixes. They are just a temporary work around (in my opinion) .... My son has the same phone I do (he rooted his phone) and he does not have this issue.
    Rooting will only resolve the issue if you load a new ROM that is not a Sense ROM. If you look back a few posts you will see someone using a Viper ROM who has the same issue.

    Are you sure your son has a Facebook friend with a Feb 29th birthday and he syncs that into his contacts (I assume he does and it's probably the same friend as yours, but had to ask).
    01-02-2013 10:39 AM
  3. victorvz's Avatar
    hello, i have the same problem with my htc x one
    i had 1 person with a birthday date 29-2-2013, he changed his birthday to 28-2 ore 1-3 en after a while by me the pop up stopt comming back on my phone.
    i think it takes a wile between the time that he changed his date and the time that your phone syncrosize it with facebook. the last hour i did not get messenges anymore. it look like its working
    01-02-2013 10:49 AM
  4. andyesten's Avatar
    Received an update from HTC for the People app. Looks like it is solved.
    01-02-2013 11:45 AM
  5. cluettchau's Avatar
    @andyesten - Where did you get the update from. Did you download it to your phone or get it from a web site? I can't seem to get it...
    01-02-2013 11:48 AM
  6. kieranchew's Avatar
    @andyesten - Where did you get the update from. Did you download it to your phone or get it from a web site? I can't seem to get it...
    Go to Settings/About/Software updates and you should see the update for the People App. I am glad I did not clear my contact cache or factory reset (as directed by HTC helpline) but waited for the update.
    01-02-2013 12:05 PM
  7. bpdamas's Avatar
    Go to Settings/About/Software updates and you should see the update for the People App. I am glad I did not clear my contact cache or factory reset (as directed by HTC helpline) but waited for the update.
    Are you sure you are in the right forum? There is such location on the EVO 4G LTE.
    cluettchau likes this.
    01-02-2013 12:28 PM
  8. Mikey47's Avatar
    Are you sure you are in the right forum? There is such location on the EVO 4G LTE.
    I can confirm, no update available for me yet. On the HTC EVO 4G LTE it would be Settings - System updates - HTC Software update.

    Nothing there and I might be a little leery of such a quick fix. Last time they got a fix out so quickly for the custom ring tone issue is screwed many of us into the contact lag issue.
    01-02-2013 12:46 PM
  9. andyesten's Avatar
    Are you sure you are in the right forum? There is such location on the EVO 4G LTE.
    F***, you are right not on the correct forum. I had same problem with my One X. The moment I was prepared to wipe my Contact data I received the update.
    01-02-2013 12:51 PM
  10. cluettchau's Avatar
    HTC support does not have a fix for the HTC EVO 4G LTE yet. They suggest to temporarily stop syncing your FACEBOOK Contacts.

    They don't know whos error it is yet - HTC, Facebook, Android or Google
    01-02-2013 12:56 PM
  11. JockDoc19's Avatar
    Clearing the Facebook cache seems to have worked (so far). Message has stopped, and all systems seem to be normal.
    01-02-2013 12:59 PM
  12. Mikey47's Avatar
    They don't know whos error it is yet - HTC, Facebook, Android or Google
    Well, my money is 100% HTC's fault. Otherwise every other phone with Jelly Bean would have this problem too - the funny how we've only heard of HTC phones with the issue. Facebook app has no problems with it, it shows their birthday as Feb 28th.

    And they've released a fix for the One X, but nothing else? Carrier's must be the holdup yet again.
    01-02-2013 02:15 PM
  13. texas7's Avatar
    I have deleted my contacts sooo many times there is a wear mark on the screen where I keep clicking that I am sure. I have unfriended the bday offender and changed her bday in my contacts, not to see if it really works! I have over 3K contacts before I sync Facebook and I don't sync Twitter so it takes awhile for them to all reload on my phone! I am new to this kind of issue, been very lucky, is there anything we can do to get HTC to get with it? I will keep checking for updates, but it seems clear that 1. they know they have an issue and 2. We are not getting any happier as time goes on and 3. Squeaky wheels get grease...where to we need to make noise?
    01-02-2013 02:35 PM
  14. cluettchau's Avatar
    I have deleted my contacts sooo many times there is a wear mark on the screen where I keep clicking that I am sure. I have unfriended the bday offender and changed her bday in my contacts, not to see if it really works! I have over 3K contacts before I sync Facebook and I don't sync Twitter so it takes awhile for them to all reload on my phone! I am new to this kind of issue, been very lucky, is there anything we can do to get HTC to get with it? I will keep checking for updates, but it seems clear that 1. they know they have an issue and 2. We are not getting any happier as time goes on and 3. Squeaky wheels get grease...where to we need to make noise?

    HTC SUPPORT
    English-Speaking Hotline:
    866-449-8358 6am to 1am EST 7 days a week
    Spanish-Speaking Hotline:
    866-449-8358 9am to 9pm EST 7 days a week
    01-02-2013 02:37 PM
  15. Mikey47's Avatar
    Well, at least they admit it is there problem and are working on a a fix:

    Considering the importance of patching this particular issue, an update that addresses this should be available soon. While there is no approximate time-frame that I can give you for a resolution for this, we are addressing this issue as a top priority currently. You've got a device that is able to synchronize your Facebook contacts and for that not to work means that your device is lacking a function -- this makes the issue a very high priority for us.

    I apologize for not being able to provide a succinct time-frame for the resolution of this; however, I can assure you that this is being treated as one of our highest priorities at the moment and that a software-based solution should be available soon to ensure that everything preforms in a copacetic fashion!
    01-02-2013 05:45 PM
  16. Godzillah's Avatar
    YEAH!! FINALLY got an update from HTC, the people update SOLVE OUR PROBLEM! Thanx HTC!

    Mine is HTC ONE X! The popping thingy really annoying HAHA! Thank God !
    01-02-2013 08:35 PM
  17. RickyTheHer's Avatar
    Work like a charm thank you.
    01-02-2013 09:23 PM
  18. Mikey47's Avatar
    YEAH!! FINALLY got an update from HTC, the people update SOLVE OUR PROBLEM! Thanx HTC!

    Mine is HTC ONE X! The popping thingy really annoying HAHA! Thank God !
    Work like a charm thank you.
    Hey, you HTC One X people go back to your own forum to gloat over having this fixed with an update and let us EVO 4G LTE people commiserate about still having this problem with no idea when we'll get the update.

    [Before anyone goes Sheldon Cooper on this, yes this is sarcasm.]
    01-02-2013 09:36 PM
  19. leet32's Avatar
    Thanks for this, now I haven't received this error since your suggestion. Nice fix
    01-03-2013 03:08 AM
  20. Zookeeper63's Avatar
    If HTC does not fix this soon. I will be forced to root my phone. I cannot go on like this much longer. None of the "fixes" people have mentioned are really fixes. They are just a temporary work around (in my opinion) .... My son has the same phone I do (he rooted his phone) and he does not have this issue.
    I have had no further incidents since I took the measures I described.
    01-03-2013 03:31 AM
  21. texas7's Avatar
    Hey, you HTC One X people go back to your own forum to gloat over having this fixed with an update and let us EVO 4G LTE people commiserate about still having this problem with no idea when we'll get the update.

    [Before anyone goes Sheldon Cooper on this, yes this is sarcasm.]

    Lmao
    01-03-2013 12:12 PM
  22. Cengiz Erd's Avatar
    bugfx Update is now available
    01-03-2013 01:22 PM
  23. Wendykb's Avatar
    This has worked on mine for the time being, let's hope it lasts.
    Thanks!!
    01-03-2013 01:31 PM
  24. cluettchau's Avatar
    bugfx Update is now available
    Where are you getting the update from?
    I have checked my phone and forced it to check for an update .... no luck
    01-03-2013 02:01 PM
  25. Mikey47's Avatar
    bugfx Update is now available
    This has worked on mine for the time being, let's hope it lasts.
    Thanks!!
    Are you more HTC One X users? My EVO 4G LTE is not showing an update either...
    01-03-2013 03:54 PM
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