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Re: Not receiving texts OR calls
I had a similar issue when I disabled some apps. I was just trying to disable bloat from BigRed but ended up disabling something that caused me not to be able to make calls, luckily it had only been a day or so before I figured this out and was able to go in and enable the items I had previously disabled. Short of that I can't think of a reason that you would not be able to receive calls but still be able to make them. If you can make calls obviously your radio is working, in that regard it seems less likely that you have an equipment failure. Which would seem to point to a software issue. Additionally if it wasn't something that you disabled or caused inadvertently a factory reset might right things.? I am a little surprised that they didn't ask you to do a factory reset when you call for help.? Unless you just didn't mention it. Is there anything you have tried? The only other scenario that I can think of is if you forwarded your calls. There are several ways this could have occurred i.e. an app asked you to dial a special number, you set up an out of provider voicemail account that routes calls, or you setup an voip or sip calling account. If someone calls you what happens? Does their call go through, ring forever, get sent to voice mail? If you get a voicemail do you get the notification for having a message? On that note are you getting any notifications? Could it be that your phone just isn't ringing, or giving you an indication that a call or text has come in? Have you texted yourself? What happens?
I guess what is needed is just a bit more information.