Best buy hosed me
I pre-ordered on May 13th I was first on the list. I then decided to call for more information on getting one. Well no one told me that Best Buy will not do one year upgrades with only the $75 off. So now I am upset and have to get up drop my kids off at school then try to see if I can get one at a Sprint store. Meanwhile I am out 50 because of a non- refundable gift card. I am so dam upset by this. Do you guys think I will still be able to get one when they open. I can't get to a store until 8:30 in the morning.
- 05-22-2010, 02:21 PM #2
- 05-22-2010, 02:28 PM #3
- 05-22-2010, 02:44 PM #4
- 05-22-2010, 02:57 PM #5
When I pre ordered at Best Buy, they made sure to check my account first to make sure I am eligible for the 199 price. My second line is not yet eligible and they told me right away that they don't do the 75 dollar one year upgrade.
Just buy some Blu Rays or something, or maybe some accessories for the Evo when they get them.
- 05-22-2010, 04:34 PM #6
- 05-22-2010, 06:09 PM #7
- 05-22-2010, 06:17 PM #8
- 05-22-2010, 06:51 PM #9
I'm not a total fan of Bestbuy even tho I've majorly scored off their replacement plan in the past (free 52" Sony Bravia, long story)...
But they, so far, have done me right with the Evo.
We just bought a pair of Hero's and signed up with Sprint about two weeks ago. At the time I wasn't aware the Evo existed, I thought the Hero was the best android phone sprint had going (for a long time). It upset me because I wanted a N1 but couldn't afford the T-mobile plan for two of them.
So a week into our Hero's my wife's trackball breaks (refuses to click, rendering the camera useless) and I find out about the Evo being released on the 4th of June. We're pissed and take a stroll down to Bestbuy. To really appreciate my story you should know my wife was born and raised in Brooklyn, think Marissa Tomei from My Cousin Vinny.
I try to explain how upset I was that they sold us the Hero phones without so much as mentioning in three weeks there was a superphone coming out that would make mine look like a kids toy, but before I could get going my wife lays the guy out. I felt bad for him but she didn't say anything that wasn't true, she totally told him what our issues were and what exactly he could do to fix it...
So they have agreed to take back the pair of Hero's full refund, and put it to the full promo price of $199 each for a pair of Evo's.
Granted the release of the Evo falls within the 30 day full refund policy of Bestbuy and the federally mandated 30 day cancellation for cell carriers. So its not like we were asking for a miracle. Sometimes its just nice for the best case scenario to actually work out.
- 05-22-2010, 07:17 PM #11
- 05-22-2010, 07:59 PM #12
- 05-22-2010, 08:27 PM #13
- 05-22-2010, 08:29 PM #14
- 05-22-2010, 08:29 PM #15
- 05-22-2010, 08:52 PM #16
We even expressed our disdain for the Hero because it wasn't on par with the likes of the Incredible or the Nexus.
We even made two trips of it, spending time with the clerks on the first trip to just learn about the various carriers' pricing and phones. They had the opportunity.
Secondly I didn't rip anyone off. Its within the 30 days return policy and my wife's phone is seriously broke. Without the trackball you can't use the camera or other things.
It sucks for me too.
I spent over $100 on accessories that are now mostly useless. If I was a real jerk I'd be trying to return all the car chargers and screen protectors and hard cases and belt pouches we bought. But we aren't, it just seems tacky at this point.
Its not taking advantage of them, they should have informed us in the first place. If all I wanted was a cash register I could have gotten them off the web.
- 05-22-2010, 09:12 PM #17
It also sounds like you got the phones before the EVO was announced with a launch date and available for preorder. If that's the case, its ridiculous to think that they would go out of their way to get you hooked on a phone that they didn't know if it would be available anytime soon. You felt that the hero was suitable for your needs when you purchased them, so the associate did do his job correctly.
I think I may have worded my original post wrong. I am a premiere customer but not the primary line. After a year I can get 75 dollars off the total price of the phone. My discount kicks in on the 1st of June. As long as it is a 2 year upgrade. Best Buy said they will not honor that and it has to be a new or full upgrade eligible to sell the phone to me. Why would you want to not make a sale. I planed on getting other things like the charger and what not. Best Buy won't even give me my money back on the gift card for the pre-order. What gives?
- 05-22-2010, 09:22 PM #19
I'll see about the accessories, I'm not even sure if we saved the packaging. Still feels tacky.
I doubt it was before the pre-orders started, but I'm not sure. We've only had them about a week and a half, maybe two. When we returned and got the pre-orders we were #45 and #46, which was I think this thursday.
Assuming they hadn't started taking pre-orders it becomes the fault of bestbuy corporate and Sprint for not informing their staff of the impending new product before the return/exchange window opened. How many other people are like me, stuck with a phone that struggles to push through the apps when if the had just known they could have waited a week or two and gotten the best, and not just stuck, but stuck for TWO YEARS.
At the very least the smart thing to do on the corporate level would be to inform the troops 30 days out that "hey, just so you know, sprint is getting a new superphone similar to the HD2 or Incredible. Might come in handy if it sounds like that fits the customer's needs..."
- 05-22-2010, 09:23 PM #20
- 05-22-2010, 09:27 PM #21
Now that is what I call tacky. Also the Hero is $30 online, no where near the $200 price tag of the Evo...
I get that the phone broke, take it back, that is fine. Making them comp you $170 per line after your wife yelled at someone, absurd. As I said. I applaud you.
- 05-22-2010, 09:28 PM #22
- 05-22-2010, 09:29 PM #23
Ok, so let me get this straight. Best Buy does NOT honor the 1yr eligible upgrade? (I have a 1yr on June 1st, but will honor the 2 year pricing)
So for all of the Palm Pre first day adopters that pre-ordered at Best Buy, are out of luck?
Someone please do correct me if I am wrong.