EVO is Dead!

**jrpope11** · 06-05-2010, 12:22 PM

Have had it since 9AM yesterday, has been working fine. Set up my mail and Exchange calendar on it. Downloaded some apps...turned it off this morning to re-boot and now it just keeps cycling throught the sprint 4g NOW startup screen. Have pulled the battery and it did not help.

NOW WHAT?

**JOHNGAETANO** · 06-05-2010, 12:24 PM

Relax. Pull the battery and let it sit for a minute. Try putting the battery back in.

**Jordus** · 06-05-2010, 12:25 PM

known issue for some.

**Jetdr** · 06-05-2010, 12:43 PM

You will have to completely reset your phone. This happened to me also. Take the battery out. Reinstall the battery but don't turn it on. Hold the power button down along with the down volume button for several seconds. The phone will completely reset. Yes you will loose all your installed settings. Mine has been working fine since.

**jrpope11** · 06-05-2010, 12:51 PM

Originally Posted by JOHNGAETANO

Relax. Pull the battery and let it sit for a minute. Try putting the battery back in.

Have pulled the battery several times, not working. Will try to volume down and reboot.

**gksmithlcw** · 06-05-2010, 01:43 PM

Originally Posted by Jetdr

You will have to completely reset your phone. This happened to me also. Take the battery out. Reinstall the battery but don't turn it on. Hold the power button down along with the down volume button for several seconds. The phone will completely reset. Yes you will loose all your installed settings. Mine has been working fine since.

So, I did the reset and put my exchange info back in and, voila! The phone went right back to the reboot loop... Any ideas on if and when this will be fixed??

**jam4775** · 06-05-2010, 02:06 PM

The update has been installed on my iphone, i'm also running exchange, and i'm not
having any problems

**2CupsWithString** · 06-05-2010, 02:16 PM

Originally Posted by jam4775

The update has been installed on my iphone, i'm also running exchange, and i'm not
having any problems

Freudian or habit?

**jrpope11** · 06-05-2010, 03:34 PM

Originally Posted by jrpope11

Have pulled the battery several times, not working. Will try to volume down and reboot.

Did the volume power boot and lost settings. Seems to be working fine now but I have not put my exchange back on yet, think I will wait for the update.

**npark** · 06-05-2010, 04:08 PM

I encountered the same problem and performed a hard reset. That did the trick. /sigh

**fastlife2010** · 06-05-2010, 04:51 PM

Hope you get it working.

**gksmithlcw** · 06-05-2010, 05:07 PM

Originally Posted by jam4775

The update has been installed on my iphone, i'm also running exchange, and i'm not
having any problems

What update?

**imtravis** · 06-05-2010, 06:32 PM

jam4775,
Do you have security policies for ActiveSync on your exchange systems?

**gksmithlcw** · 06-06-2010, 08:02 PM

So, is there a fix / workaround available for this? I rely on EAS for contacts and push email. This phone, for me, is nothing but a big black toy without EAS.

**rquezada79** · 06-07-2010, 01:39 AM

this sux! i just had the same problem and thankfully the volume fix worked. any ideas when android 2.2 is rolling out to evo? eas support is important.

**emaster101** · 06-07-2010, 03:07 AM

gksmithlcw:

Have you tried this?

**emaster101** · 06-07-2010, 03:09 AM

gksmithlcw:

this is from xda you might give this a try:
Here's what you have to do to get exchange server hooked up normally and not have a constant reboot!

Follow these steps and you will not have any problems.

1.) Hard reset your phone (VOLUME DOWN + POWER with the phone off)
You will have to go down to "CLEAR DATA", it will ask you to confirm.

2.) Let the phone reboot, everything will be erased. Setup your exchange and google account.
WHEN YOU CHOOSE A PASSWORD, USE A NUMBER AND A LETTER

3.) Go to the market place and search for "No Lock". Download it. Install it. Run it.

4.) Press the middle button to make the phone no longer require a lock.

(you can also use spaces as a password.)

**emaster101** · 06-07-2010, 03:14 AM

This issue will be fixed in Froyo 2.2.

**steveymacjr** · 06-10-2010, 04:48 PM

The issue is with an all numeric PIN/Unlock code... if you change the PIN/Unlock code to an Alpha Numeric code, the phone will not get into the boot loop...
This HTC forum:
is where i got the solution...
I experienced this because the Hosted Exchange provider I use requires a security code and I made the mistake of using an all numeric one, and got into the boot loop.... after several time doing this i came across that forum post, made my code alphanumeric, and haven't had a problem since!

**gksmithlcw** · 06-10-2010, 09:24 PM

Originally Posted by steveymacjr

The issue is with an all numeric PIN/Unlock code... if you change the PIN/Unlock code to an Alpha Numeric code, the phone will not get into the boot loop...
This HTC forum:
is where i got the solution...
I experienced this because the Hosted Exchange provider I use requires a security code and I made the mistake of using an all numeric one, and got into the boot loop.... after several time doing this i came across that forum post, made my code alphanumeric, and haven't had a problem since!

I was just coming to post this link and solution. Thanks!