06-17-2012 10:53 AM
41 12
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  1. lugnut's Avatar
    Has anyone with an EVO been able to sync Outlook Contact & Calendar successfully? I can not even get my EVO to connect to HTC Sync. It keeps saying that its disconnected while its connected via USB. I can mount as a drive, and it that works, but just cant get HTC Sync to work. Has anyone got theirs to work?
    06-05-2010 07:22 PM
  2. derekfelixdeleon's Avatar
    I was having the same problem, so what I did was install the HTC SYNC that is stored on the SD Card that came with your evo. When you hook up your evo to your computer choose the option to use the "mount as drive", then install the HTC SYNC to your computer. When done, disconnect your EVO, then open HTC SYNC. Then connect your EVO and it should open up. Hope this helps.
    06-05-2010 07:38 PM
  3. BreakingKayfabe's Avatar
    Yeah open it up and use the drop down option on the phone and select the HTC sync
    option. Had the same problem yesterday. I successfully was able to sync my Outlook
    contacts onto my phone.
    06-05-2010 07:44 PM
  4. scaots's Avatar
    Try rebooting also. When I first tried to connect there was some driver wizard open from during the install and until I cancelled out of that, the phone device would not show up.

    I downloaded 2.0.33 from HTC (I was told 2.0.31 was on the card, but I formatted that. OOPS!) and that worked fine also. Before I did the sync I adjusted the settings and rules to sync calendar and contacts.
    06-05-2010 07:45 PM
  5. drgnlover's Avatar
    After I copied htc sync from evo to my pc I couldn't get it to work properly..
    I had to uninstall and reinstall. It took me a minute to realize that I had to right click run as administrator (win 7) after that I didn't have a problem..
    Rochelle Dahl likes this.
    06-05-2010 08:45 PM
  6. homer2's Avatar
    I was having the same problem, so what I did was install the HTC SYNC that is stored on the SD Card that came with your evo. When you hook up your evo to your computer choose the option to use the "mount as drive", then install the HTC SYNC to your computer. When done, disconnect your EVO, then open HTC SYNC. Then connect your EVO and it should open up. Hope this helps.

    same here and it worked great
    06-05-2010 09:25 PM
  7. eyecon82's Avatar
    it only allows me to sync contacts...how do I sync calendar, notes, and tasks?
    06-05-2010 10:52 PM
  8. lugnut's Avatar
    Yeah open it up and use the drop down option on the phone and select the HTC sync
    option. Had the same problem yesterday. I successfully was able to sync my Outlook
    contacts onto my phone.
    One of my PCs just wont let it connect. Although I can mount as drive. I am following all the steps correctly, plug it in, choose htc sync, etc, with no luck.

    I tried it on a 2nd PC and it will connect, but it keeps wanting to sync with Outlook Express, and not Outlook. I cant figure out how to get it to switch to outlook either, because its not listed in the options to sync with (in manual settings). Starting to get aggravated...
    06-05-2010 11:14 PM
  9. dfine1966's Avatar
    I didn't see your post which was earlier yesterday. I don't know if you saw my post on the HTC Sync program. HTC posted a new version for the EVO 4G.


    My post was named: HTC Sync for the HTC EVO 4G now available

    Here is the link to the HTC link:

    HTC Mobile Phone Support - HTC EVO„ 4G (Sprint) - Downloads
    06-05-2010 11:32 PM
  10. lugnut's Avatar
    I didn't see your post which was earlier yesterday. I don't know if you saw my post on the HTC Sync program. HTC posted a new version for the EVO 4G.


    My post was named: HTC Sync for the HTC EVO 4G now available

    Here is the link to the HTC link:

    HTC Mobile Phone Support - HTC EVO™ 4G (Sprint) - Downloads
    Thanks for the link for the updated software. Unfortunately I still have the same results. I follow the directions exactly, I have turned off my firewall, and antivirus while installing and testing and I can not figure it out.

    The second PC i mentioned still can not find Outlook. It only will sync with Microsoft Address Book (outlook express) which I do not use.

    Anyone have any ideas? I am fairly computer savvy so its not like I don't know what I am doing.
    06-06-2010 07:42 PM
  11. dfine1966's Avatar
    Thanks for the link for the updated software. Unfortunately I still have the same results. I follow the directions exactly, I have turned off my firewall, and antivirus while installing and testing and I can not figure it out.

    The second PC i mentioned still can not find Outlook. It only will sync with Microsoft Address Book (outlook express) which I do not use.

    Anyone have any ideas? I am fairly computer savvy so its not like I don't know what I am doing.
    I had no problem with it and I used it with Outlook 2010. When you plugged the evo in, did you set it to HTC sync first on your phone. Once you did that, it should install a driver on your computer(if you had already installed the new version of HTC Sync on your computer). After that, open HTC Sync on your computer, if it hasn't opened automatically already, and then set up what your are syncing to, which would be outlook. You should be fine after that. Let me know if it works
    06-06-2010 08:55 PM
  12. Alavaz's Avatar
    I'm having similar problems as Lugnut, whereas my Evo is unable to find HTC Sync on my PC. I have followed instructions exactly as posted from many of you but I have no luck. I'm running on Vista 32-bit OS on my PC and have installed HTC Sync v:2.0.35
    Any suggestions would be greatly appreciated.
    06-07-2010 01:05 PM
  13. hocndoc#AC's Avatar
    I gave up and went with Companion Link/Deja Office. It's not Palm Desktop, but I'll learn.
    06-07-2010 02:10 PM
  14. bpdamas's Avatar
    Thanks for the link for the updated software. Unfortunately I still have the same results. I follow the directions exactly, I have turned off my firewall, and antivirus while installing and testing and I can not figure it out.

    The second PC i mentioned still can not find Outlook. It only will sync with Microsoft Address Book (outlook express) which I do not use.

    Anyone have any ideas? I am fairly computer savvy so its not like I don't know what I am doing.
    Since you are using outlook I would export your contacts to a .csv file and import those into google. This would at least get all of your current contacts on the phone.
    06-07-2010 02:19 PM
  15. lugnut's Avatar
    I had no problem with it and I used it with Outlook 2010. When you plugged the evo in, did you set it to HTC sync first on your phone. Once you did that, it should install a driver on your computer(if you had already installed the new version of HTC Sync on your computer). After that, open HTC Sync on your computer, if it hasn't opened automatically already, and then set up what your are syncing to, which would be outlook. You should be fine after that. Let me know if it works
    Yes I have done all that just like you said. The phone can not fine HTC in the PC. And the PC says "disconnected" in the lower right corner.

    Now my 2nd PC that does recognize the phone, what you described is correct, but I only sees Windows Address Book, and not the Outlook Address Book. I dont understand why it would find one and not the other.

    Thanks for trying to help.
    06-07-2010 10:57 PM
  16. lugnut's Avatar
    Since you are using outlook I would export your contacts to a .csv file and import those into google. This would at least get all of your current contacts on the phone.
    I have done what you said, but I would like it to stay updated without having to do all of that manually. Thanks for the tip anyway!
    06-07-2010 10:59 PM
  17. dfine1966's Avatar
    Yes I have done all that just like you said. The phone can not fine HTC in the PC. And the PC says "disconnected" in the lower right corner.

    Now my 2nd PC that does recognize the phone, what you described is correct, but I only sees Windows Address Book, and not the Outlook Address Book. I dont understand why it would find one and not the other.

    Thanks for trying to help.
    Which Outlook are you using? Also, for me it didn't work the first time. I uninstalled and then reinstalled it on the Computer. Then I restarted the phone, shut off and turning on. I connected the USB and when on the phone the selection pop up, Charge, mount, HTC Sync and one other, I hit HTC Sync and the drivers started to load on the computer. I opened up Sync on the computer and manually did the sync. Now it works perfectly fine. You might want to go on the HTC forums for help.

    Here is the link. It seems some people are getting working and some are not.

    HTC Community
    06-07-2010 11:26 PM
  18. luv2byte's Avatar
    I dl'd Hot sync from HTC site then followed instructions, rebooted & no issues...except now I have double everything since my calendar was backed up to Google..UG!
    06-07-2010 11:34 PM
  19. luv2byte's Avatar
    I dl'd Hot sync from HTC site then followed instructions, rebooted & no issues...except now I have double everything since my calendar was backed up to Google..UG!
    06-07-2010 11:51 PM
  20. CBConsultation's Avatar
    I use HTC sync on a Win7 64-Bit system with no issue at all. I am using HTC sync v2.0.33. Works perfect for me.
    06-08-2010 12:46 AM
  21. tmccarty's Avatar
    I dl'd Hot sync from HTC site then followed instructions, rebooted & no issues...except now I have double everything since my calendar was backed up to Google..UG!
    Same here with the double
    06-08-2010 05:15 AM
  22. CBConsultation's Avatar
    Same here with the double
    If you're going to sync with your computer then you need to turn off the sync to your GMail account[s]. That's why you're getting doubles.

    Settings>Accounts and sync>Select email account>Uncheck sync
    06-08-2010 11:23 AM
  23. lugnut's Avatar
    Which Outlook are you using? Also, for me it didn't work the first time. I uninstalled and then reinstalled it on the Computer. Then I restarted the phone, shut off and turning on. I connected the USB and when on the phone the selection pop up, Charge, mount, HTC Sync and one other, I hit HTC Sync and the drivers started to load on the computer. I opened up Sync on the computer and manually did the sync. Now it works perfectly fine. You might want to go on the HTC forums for help.

    Here is the link. It seems some people are getting working and some are not.

    HTC Community
    I am using Outlook 2007. I will check out the HTC forums. Thanks for the link!
    06-08-2010 06:44 PM
  24. CBConsultation's Avatar
    I am using Outlook 2007. I will check out the HTC forums. Thanks for the link!
    I use Outlook 2007 Pro with no problems.
    06-08-2010 08:45 PM
  25. companionlink's Avatar
    I gave up and went with Companion Link/Deja Office. It's not Palm Desktop, but I'll learn.
    Thanks for the shoutout hocndoc!

    I just want to mention real quick that CompanionLink can sync tasks and notes as well as the contacts and calendar. We fully support sync with the EVO 4G from Outlook, as well as ACT!, Lotus Notes, Palm Desktop and more. Check out all the sync options at www.companionlink.com/phones/htc-evo-4g.html
    06-10-2010 01:45 PM
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