Well, the Sprint customer service reps were nice enough...
I got my brand new, gorgeous, Evo phone from Sprint via UPS. It was actually smaller a lot than I thought it would be.
Donning surgical gloves, I gingerly cleaned the screen with a micro-fiber cloth and placed a screen protector onto it. I loaded the battery and called Sprint from my old phone to activate the phone. I was so excited!
Turns out that when I bought the new Evo, I thought I was getting an upgrade from an ancient Motorola Razr. Sprint thought that I was adding a phone line.
I don't know how the misunderstanding occurred.
Regardless, I had a new Evo phone with a different phone number than the one I've had for the past decade.
When I asked them to switch my phone number over from the Razr, they told me they couldn't.
We talked about different options, but what it came down to was... they were charging me for two phone lines and I couldn't port my old number onto the new Evo. My only decent route would be to return the Evo to Sprint and keep my Razr. I can buy a new Evo when it becomes available.
I am still feeling rather upset and disappointed.
If AT&T didn't cap their data on the new iPhone... I'd switch to them in a heartbeat. Dammit.
I got my brand new, gorgeous, Evo phone from Sprint via UPS. It was actually smaller a lot than I thought it would be.
Donning surgical gloves, I gingerly cleaned the screen with a micro-fiber cloth and placed a screen protector onto it. I loaded the battery and called Sprint from my old phone to activate the phone. I was so excited!
Turns out that when I bought the new Evo, I thought I was getting an upgrade from an ancient Motorola Razr. Sprint thought that I was adding a phone line.
I don't know how the misunderstanding occurred.
Regardless, I had a new Evo phone with a different phone number than the one I've had for the past decade.
When I asked them to switch my phone number over from the Razr, they told me they couldn't.
We talked about different options, but what it came down to was... they were charging me for two phone lines and I couldn't port my old number onto the new Evo. My only decent route would be to return the Evo to Sprint and keep my Razr. I can buy a new Evo when it becomes available.
I am still feeling rather upset and disappointed.
If AT&T didn't cap their data on the new iPhone... I'd switch to them in a heartbeat. Dammit.