1. dkotoric's Avatar
    well have been listening to music on my Evo for about 45 minutes I put the phone down and went to take a shower and now when I try to wake the phone the screen light up but it stays black. I have pulled the battery and even when I just hit to turn on the phone the white EVO screen never comes on instead its just a black screen. I wanted to do a hard reset but cant even do that as no mater what I do the screen is just black, and now the battery is not dead. Well will be hitting up Radio Shack tomorrow for a exchange or return depending if they have any in stock.
    06-10-2010 10:02 PM
  2. ihbsbA's Avatar
    From another thread, did you try this?

    Take the battery out. Reinstall the battery but don't turn it on. Hold the power button down along with the down volume button for several seconds. The phone will completely reset. Yes you will loose all your installed settings.
    06-10-2010 10:18 PM
  3. ResDog's Avatar
    Hi dkotoric1,

    2 questions:
    - Did you apply a screen protector on it that required a light soap/water mixture?
    - Did you have it in the bathroom with you (on the counter of course) when you took your shower?

    I ask because the issues of the lack of epoxy on the glass seem to allow even the smallest amount of moisture into the screen area. if it gets in down by the four buttons, the backlight circuit dies and 'bye bye screen'.
    06-10-2010 10:20 PM
  4. 2CupsWithString's Avatar
    From another thread, did you try this?

    Take the battery out. Reinstall the battery but don't turn it on. Hold the power button down along with the down volume button for several seconds. The phone will completely reset. Yes you will loose all your installed settings.
    You also need to select "clear storage" and confirm it with the power button.
    06-10-2010 10:23 PM
  5. dkotoric's Avatar
    From another thread, did you try this?

    Take the battery out. Reinstall the battery but don't turn it on. Hold the power button down along with the down volume button for several seconds. The phone will completely reset. Yes you will loose all your installed settings.
    Tried that already but even then the screen only turns on to be black
    06-10-2010 10:25 PM
  6. dkotoric's Avatar
    Hi dkotoric1,

    2 questions:
    - Did you apply a screen protector on it that required a light soap/water mixture?
    - Did you have it in the bathroom with you (on the counter of course) when you took your shower?

    I ask because the issues of the lack of epoxy on the glass seem to allow even the smallest amount of moisture into the screen area. if it gets in down by the four buttons, the backlight circuit dies and 'bye bye screen'.
    no screen protector
    and no I left it in the living room
    06-10-2010 10:26 PM
  7. dkotoric's Avatar
    oooh by the way the screen does light up but doesn't display anything its just black
    06-10-2010 10:27 PM
  8. MannyZ28's Avatar
    oooh by the way the screen does light up but doesn't display anything its just black
    Is yours a Google IO unit? Either way, you should have warranty on it, right?
    06-10-2010 10:55 PM
  9. eyecon82's Avatar
    since it is within 30 days, screw the warranty...get that sucker exchanged for a new one
    06-10-2010 11:00 PM
  10. CP4's Avatar
    Hi dkotoric1,

    2 questions:
    - Did you apply a screen protector on it that required a light soap/water mixture?
    - Did you have it in the bathroom with you (on the counter of course) when you took your shower?

    I ask because the issues of the lack of epoxy on the glass seem to allow even the smallest amount of moisture into the screen area. if it gets in down by the four buttons, the backlight circuit dies and 'bye bye screen'.
    Is it really advised not to have the Evo somewhere in the bathroom when showering because of the humidity? Seems like a pain, no? In the sense if you're wanting to know if the phone is ringing...
    06-11-2010 12:19 AM
  11. xorbe's Avatar
    No you should NOT take your electronics into the steam room!
    06-11-2010 02:49 AM
  12. Setite's Avatar
    Why doesn't anyone on this forum post pictrues of anything. This feels like a BBS board
    06-11-2010 04:47 AM
  13. dkotoric's Avatar
    oooh its not the google I/O Evo, this is one purchased at Radio Shack on release date so will have to call them when they open in a obout an hour and a half. I just hope they have one, which it seems like stock is limited everywhere.
    06-11-2010 07:20 AM
  14. Gekko's Avatar
    good luck doktorc. you'll get it resolved.
    06-11-2010 07:27 AM
  15. dkotoric's Avatar
    good luck doktorc. you'll get it resolved.
    thanks, I know I will I just hope I get it resolved today cause I sold my old phone so at the moment I don't hava a phone at all.
    06-11-2010 07:37 AM
  16. dkotoric's Avatar
    well just got radio shack they said they are getting some in today but only to fullfill preorders so I'll be going in today to return mine and try to find one somewhere else.
    06-11-2010 08:28 AM
  17. DougB541#CB's Avatar
    Annoying, but good luck.

    I think my force wait until July 31st is a blessing.
    06-11-2010 08:37 AM
  18. dkotoric's Avatar
    I know I'll have to call up best buy and sprint to see if they have any in stock. I was kind of suprised that they are willilng to get a return and not take care of it first but oooh well
    06-11-2010 08:54 AM
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