[cmilviper]

(I know, I know.....I should have just left it alone to begin with.....)

Hi all,

I was holding in the lower left corner of the glass last night on my Evo, since it had risen above the frame of the phone.

I turned on my phone a little while later and noticed I had broken/cracked the LCD.

The phone itself externally, including the glass, is Mint!..............but the screen under the glass is done!

I bought from Best Buy.....would they take this back in for an exchange on a new Evo, or am I SOL? If not, is this repairable?

Any help with best solutions would be appreciated...

Thank you all!

[MikeBinOK]

No brilliant ideas, but sympathies.

I don't have a better idea than to go in and beg for mercy, pointing out nicely the build quality that led to you messing with it. And I know you already thought of that.....

[cmilviper]

Haha...Indeed I have man...Thanks man!

[rodeiguez102]

first try what the above comment has suggested (unlikely to work, but worth a shot). if that doesn't work, your only other option is to get the $7 sprint insurance (you have 30 days from time you purchased the evo to add insurance, no matter where you bought your evo). make your claim, pay $100 deductible, you get a new evo in the mail.

[Jesse]

first try what the above comment has suggested (unlikely to work, but worth a shot). if that doesn't work, your only other option is to get the $7 sprint insurance (you have 30 days from time you purchased the evo to add insurance, no matter where you bought your evo). make your claim, pay $100 deductible, you get a new evo in the mail.

This.

[cmilviper]

Thanks Rodeiguez & Jesse..............I have already re-activated my Touch Pro 2 for the time being.
In order to add insurance for the EVO, does the EVO need to be the active phone?

Good suggestion, as I've never had Sprint insurance.

[x4sper]

yes it does through assurian

[Kedar]

Or... claim it as a fault of screen lifting... and see if you can work with Sprint to get a free replacement.

LOL I did that with the Sprint Pre before the "oreo" effect came to be...
Try that first. It costs $0.00...

[franky_402]

yes it needs to be active on one of your lines in order to add the insurance

[cmilviper]

Thanks guys.....I appreciate the advice and info.

[aridon#ac]

I'd try to return it but I doubt they'll take it. Worse case add the sprint insurance prior to 30 days and go through them. Sucks man

[storino03]

Edit. Insurance needs to continuously be active on the phone for 30 days

[nRRe]

Best Buy has a 30day return policy, so they should exchange it with a new one.

I bought BestBuys Insurance and dropped Sprints Insurance with my BB Bold 9650...now i'm waiting for BestBuy to get an Evo in for me, on the waiting list.

[fredd0]

FYI best buy return policy does not include physically damaged phones. good luck, i had to turn away a guy who dropped his phone. sucks, but things happen.

[drnez]

Thats a manufacturing defect, and should be covered under the manufacture warranty. Call Best buy first, see what they say, then call Sprint, then call HTC.

if none of that works, then go the insurance route.

[Cory Streater]

Also, if you put it on a credit card, most cards provide 90 days of loss/damage protection. I've used that with my Costco Amex before and I had them fully refund my money for a camera LCD that was cracked 60 days after I bought it. The claims process was effortless.

[mmcnamara43]

Great Thought Cory ,I never thought of that....

[pwnst_r]

I think that hideous wallpaper cracked it.

[eyecon82]

Also, if you put it on a credit card, most cards provide 90 days of loss/damage protection. I've used that with my Costco Amex before and I had them fully refund my money for a camera LCD that was cracked 60 days after I bought it. The claims process was effortless.

Great Thought Cory ,I never thought of that....

it won't work for cell phones unless you put the entire MSRP of the phone on it. Or they will just refund you what you paid $199.....and you will still have lost your upgrade with sprint....either way..you won't get the phone's value back or not get anything back at all since it was a subsidized purchase

so your next phone will cost you MSRP....

Simply, it won't work no matter what

[rem_kujawa]

Also, if you put it on a credit card, most cards provide 90 days of loss/damage protection. I've used that with my Costco Amex before and I had them fully refund my money for a camera LCD that was cracked 60 days after I bought it. The claims process was effortless.

Cool I never thought of that.

[Robbie317]

FYI best buy return policy does not include physically damaged phones. good luck, i had to turn away a guy who dropped his phone. sucks, but things happen.

What is the policy on the Best Buy Black Tie protection program? I know it was $9.99 per month and you had to have it charged to a credit or debit card each month.... It's a better solution than the $7.00 Sprint coverage but what if he went in and signed up for that before his 30 day return policy?

Being a best buy mobile employee......

[RamminIt]

If the screen was lifting up it is a defective phone. If the separation of the glass is noticeable you could just tell them that is what probably caused the LCD to crack. Just don't tell them you were pushing on it. This would have most likely happened eventually if you pocket your phone anyway.

That would be my argument if it was my phone.