Tried to push in lower left corner of screen, and LCD cracked...Options?
(I know, I know.....I should have just left it alone to begin with.....)
I was holding in the lower left corner of the glass last night on my Evo, since it had risen above the frame of the phone.
I turned on my phone a little while later and noticed I had broken/cracked the LCD.
The phone itself externally, including the glass, is Mint!..............but the screen under the glass is done!
I bought from Best Buy.....would they take this back in for an exchange on a new Evo, or am I SOL? If not, is this repairable?
Any help with best solutions would be appreciated...
Thank you all!
Last edited by cmilviper; 06-19-2010 at 12:20 AM. Reason: .
- 06-19-2010, 12:33 AM #2
- 06-19-2010, 12:45 AM #4
first try what the above comment has suggested (unlikely to work, but worth a shot). if that doesn't work, your only other option is to get the $7 sprint insurance (you have 30 days from time you purchased the evo to add insurance, no matter where you bought your evo). make your claim, pay $100 deductible, you get a new evo in the mail.
- 06-19-2010, 12:52 AM #5
- 06-19-2010, 01:17 AM #7
- 06-19-2010, 01:18 AM #8
- 06-19-2010, 01:21 AM #9
- 06-19-2010, 01:36 AM #11
- 06-19-2010, 01:36 AM #12
- 06-19-2010, 01:43 AM #13
- 06-19-2010, 02:05 AM #14
FYI best buy return policy does not include physically damaged phones. good luck, i had to turn away a guy who dropped his phone. sucks, but things happen.Disclaimer: I am a BBYM employee. The opinions expressed here are the views of the writer and do not necessarily reflect the views and opinions of Best Buy.
- 06-19-2010, 07:27 AM #15
- 06-19-2010, 08:15 AM #16
Also, if you put it on a credit card, most cards provide 90 days of loss/damage protection. I've used that with my Costco Amex before and I had them fully refund my money for a camera LCD that was cracked 60 days after I bought it. The claims process was effortless.
- 06-19-2010, 08:19 AM #17
- 06-19-2010, 10:09 AM #18
- 06-19-2010, 12:13 PM #19
so your next phone will cost you MSRP....
Simply, it won't work no matter what
- 06-19-2010, 12:44 PM #20
- 06-19-2010, 01:06 PM #21
- 897 Posts
Being a best buy mobile employee......
- 06-19-2010, 01:58 PM #22
- 26 Posts
If the screen was lifting up it is a defective phone. If the separation of the glass is noticeable you could just tell them that is what probably caused the LCD to crack. Just don't tell them you were pushing on it. This would have most likely happened eventually if you pocket your phone anyway.
That would be my argument if it was my phone.