View Poll Results: Have you exchanged your EVO because of the screen separation issue?
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What screen separation issue?
HTC Screen Separation Issue - Have you exchanged your phone?
I know that this issue has been hammered to death, so I don't want to rehash whether or not you have the issue. I am wondering how many of you have actually returned or exchanged your phone because of it.
- 06-23-2010, 11:51 PM #2
- 06-24-2010, 01:13 AM #3
I just did it. I had a build 0002 and swapped it for a 0003. So far my battery life is much better and I don't have the screen issue separation issue. Right now my battery life meter predicts that my phone will be out of juice in 50 hrs. This is on light use, but this is much much better than my previous Evo, which was struggling to get more than 10 hrs.
I have been trying to decide if I was just being picky, but I don't think I am. The light leakage drives me batty. Couple that with the fact that applying a little pressure to the glass blocks the light out tells me that this is only going to get worse.
- 06-24-2010, 09:44 AM #5
- 06-24-2010, 10:15 AM #6
- 06-24-2010, 11:10 AM #7
- 06-24-2010, 11:13 AM #8
- 06-24-2010, 11:19 AM #9
I just got back from exchaning my EVO. What follows is my experience -
When I arrived at the Sprint store I got out of the car and for some unknown reason I decided to remove my phone from my pocket. As I pulled it out, it caught the side of my pocket and fell shattering the screen.
I walked in feeling rather stupid telling them about the light leakage issue. The guy looked at me and said that there was nothing that he could do, and since I had removed insurance yesterday (dumb) he couldn't add it back. I was so mad at myself for sheer stupidity. As I was finishing up with him, however, a lady came from the back room. She said, "Oh is that the EVO? That's an awesome phone". I told her that it is awesome until you shatter the screen. She looked at it and told the guy helping me that they had a left over warranty replacement in the back that he could use for this.
So he went to the back and brought out a brand spanking new EVO. No light issue on this, and it is the newer version.
I have never been so pleased with a Sprint store. This is why I stay with them. I have never had an issue that they couldn't resolve.
- 06-24-2010, 01:21 PM #11
Warranty replacement can be done any time before the end of the year. The only problem is that you will likely get a refurbished phone and not a new one. The nice thing is that they have pretty well sold through their old stock of the version 002 and all that they are getting now is 003 which does not have the problem. You should be fine to exchange now.
- 06-24-2010, 02:02 PM #13
- 06-24-2010, 02:11 PM #14
- 06-24-2010, 05:34 PM #16
- 06-24-2010, 05:35 PM #17
- 06-24-2010, 05:40 PM #18
Re: HTC Screen Separation Issue - Have you exchanged your phone?
I've been debating if I should return it because I have light leakage and it is very annoying. Would best buy replace my phone just because of the light leakage?
Sent from my PC36100 using Tapatalk
- 06-24-2010, 05:46 PM #19
When you walk into the store bring your receipt and your box with all of the cables, etc.
Incidentally, bestbuy carries a Platinum case for $30. As far as I can tell it is the exact same as the Innocase II from seidio, except it comes with a holster too. This means it is $30 cheaper than the seidio version. It feels very nice so far.
- 06-24-2010, 06:02 PM #20
- 06-24-2010, 08:03 PM #21
They most likely will have some in stock, but they are reserved for other customers. The guy helping me turned out to the mobile manager and he gave me one of the reserved ones. He said that since I had already paid for mine, I had priority. Two thumbs up for Best Buy customer service. It was interesting, ever single person in BB mobile was rocking their own personal Evo too.
- 06-25-2010, 10:29 PM #23
got a new one
thought i'd share my experience. i got my new one from "the shack" today and to put it simply, i'm very happy. i had the 002 before and had the screen coming up at the bottom. there was also major light leaking right on the seem at the bottom.
the new one i got is a 003 version and this one appears to be perfect. the screen looks like it is sealed perfectly all the way around... there is absolutely no light leaking from the bottom of the screen... and, not that this has anything to do with the screen problems, but it even has a new battery cover that fits better than the last one.
I read that some people were not liking the screen on the newer hardware revision, saying that it didn't look as bright and the colors weren't as saturated. i'm not really seeing that on my new one. i think that the old one might have been a LITTLE bit more bright but this one still looks great. the colors look fine to me.
- 06-25-2010, 10:38 PM #24
- 06-25-2010, 10:46 PM #25