I know that this issue has been hammered to death, so I don't want to rehash whether or not you have the issue. I am wondering how many of you have actually returned or exchanged your phone because of it.
How long do we have to return the phone for that kind of issue and get an a new one?
I have version 003 and have light leakage under the search button.
Who said 003 fixed this issue?
To exchange a phone within the first 30 days do I actually need to go to the Radioshack I purchased from, or can I exchange for a new Evo from any Radioshack.?
I just got back from exchaning my EVO. What follows is my experience -
When I arrived at the Sprint store I got out of the car and for some unknown reason I decided to remove my phone from my pocket. As I pulled it out, it caught the side of my pocket and fell shattering the screen.
I walked in feeling rather stupid telling them about the light leakage issue. The guy looked at me and said that there was nothing that he could do, and since I had removed insurance yesterday (dumb) he couldn't add it back. I was so mad at myself for sheer stupidity. As I was finishing up with him, however, a lady came from the back room. She said, "Oh is that the EVO? That's an awesome phone". I told her that it is awesome until you shatter the screen. She looked at it and told the guy helping me that they had a left over warranty replacement in the back that he could use for this.
So he went to the back and brought out a brand spanking new EVO. No light issue on this, and it is the newer version.
I have never been so pleased with a Sprint store. This is why I stay with them. I have never had an issue that they couldn't resolve.
You can go to any RadioShack with your receipt.
I've been debating if I should return it because I have light leakage and it is very annoying. Would best buy replace my phone just because of the light leakage?
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They did it for me. I also complained about reboots and bad battery life. Just say it is defective. If they won't exchange it, just return it and order a new one.
When you walk into the store bring your receipt and your box with all of the cables, etc.
Incidentally, bestbuy carries a Platinum case for $30. As far as I can tell it is the exact same as the Innocase II from seidio, except it comes with a holster too. This means it is $30 cheaper than the seidio version. It feels very nice so far.