So I had some time yesterday and I decided to give HTC a call and see where it got me in relation to the light leakage I have (version 002). After about 30 minutes, they answered the phone and in a very polite way reminded me that this is purely a cosmetic issue, and it should not affect my phone in any technical way. I told him, however, that I would never buy a new car with a scratch on it, and he agreed. He proceeded to escalate my report and told me that I will be contacted after it is reviewed and remedied.
I guess all I have to do now is wait. I will wait until late next week to hear back from them. If they don't get back to me by then, I will be returning my EVO until they get it right.
Which raises a question... Anyone got their phone replaced through HTC directly? How long did it take to get a call/email back? How long did it take for the phone to be shipped? Was the replacement flawless?
Thanks in advance...
I guess all I have to do now is wait. I will wait until late next week to hear back from them. If they don't get back to me by then, I will be returning my EVO until they get it right.
Which raises a question... Anyone got their phone replaced through HTC directly? How long did it take to get a call/email back? How long did it take for the phone to be shipped? Was the replacement flawless?
Thanks in advance...