I emailed HTC regarding my Favorites widget, which has my friends FB sync to it, the pictures don't update when a friends change there pic, EVER. Even my Facebook profile which is linked to my phone, I have the same picture showing up from 3 weeks ago, and I changed my pic 2 weeks ago lol. Also it doesn't center the picture, my friends heads are cut off too, smh.
Also just for reference, I have an HD2, it comes with the same favorite widget (called 'People') and it auto updates perfectly AND centers the picture too. Anyways here is the response:
Hi, I'm Victor, and I will be glad to assist you today. At this time we do not have a fix for the issues you are having with your device. We have no information on when an update will be released to help resolve these issues with your device. Once an update is released for your device you will get a notification on your device that an update is available for it. If you have any other questions feel free to reply. You may also enjoy , our customer-based forum, which has a plethora of information on HTC devices. I would also like to invite you to participate in a customer satisfaction survey located at . I hope you have a great day!
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 10USCW25ENA001636.
As most have experienced the EVO is having issues with syncing your Facebook contacts.
At first I was not having this issue but after doing a Factory Reset I am sadly not syncing Facebook contacts anymore. I have combined all the threads related to this issue and I will add links to all the relevant information I can find to this post. Everyone remain calm until HTC gets this issue resolved.
In case you don't know what I am talking about its the Facebook contacts so the people widget no longer shows your facebook contacts.
On HTC forums:
Also post it here... Don't have to be rude like some others but let them know so they will fix it asap...
We have more information
See this post HERE or go to the front page article HERE
Thanks Phil for working on this and getting an answer out of HTC
Last edited by Big D5; 07-30-2010 at 07:01 PM.
Mine works fine are you sure you are chasing the correct favorites group when you set up the widget. I had 2 favorites categories and in the beginning I chose the wrong one. Just remove the widget then add it back check for 2 favorites groups.
- 06-30-2010, 09:04 PM #3
Mine update all the time within a few hours after someone changes there photo. When you first place the widget you have to chose a contacts category that will be displayed correct? Check to make sure you are chasing the correct category or am I way off and you are talking about something else
- 07-01-2010, 08:27 AM #5
- 4 Posts
- 07-01-2010, 10:38 AM #6
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- 07-01-2010, 03:31 PM #10
- 07-15-2010, 12:45 PM #11
Facebook for htc sense and my contacts
Okay so right now I have my Facebook account linked to my gmail contacts and it seems to work great for the most part. Although it seems to not always change the pictures in my contacts. Like some of my contacts will have their current picture and some won't, including my contact card.
- 07-15-2010, 12:48 PM #12
- 07-15-2010, 12:59 PM #13
- 07-15-2010, 01:11 PM #14
- 07-15-2010, 09:36 PM #15
- 07-20-2010, 07:00 AM #16
People app & people's Facebook pics
To me, the best way to view particular people's facebook pics its to go to the people app and click on the photos icon.
However, it only seems to work for done off my contacts, not all.
Refreshing the sync for my facebook account has no effect.
Anyone have an idea?
- 07-20-2010, 07:01 AM #17
- 07-20-2010, 07:20 AM #18
- 07-20-2010, 07:22 AM #19
- 07-20-2010, 08:38 AM #20
- 07-20-2010, 10:22 AM #21
- 07-20-2010, 10:49 AM #22
- 1,145 Posts
It's a privacy setting that the People app isn't addressing correctly so it can't see the pictures. It's not that your account is being blocked from the photos, just that the app doesn't interact properly.
That's why it works for some and not others: the people you can't see have a higher level of privacy on their account which interferes with you seeing the picture through the People app.
- 07-20-2010, 12:01 PM #23
- 07-20-2010, 12:01 PM #24
- 07-20-2010, 03:19 PM #25
Anyone know if other Sense phones do the same thing or do some like the Incredible actually update accurately?