2.2 Froyo Update - Report & Find Solutions to Issues Here (post #1 & 2 updated 8/8)

**pined-apple** · 08-04-2010, 05:11 PM

I posted a entry earlier today about "apps gone wild".

None of the proactive measures to control background updates helped. I removed the task manager based on the recommendation.

Apps still run like crazy.

My battery used to carry me through 13 hours on 2.1. Now I'm only getting 8 hours.
None of the benefits of froyo is worth the upgrade from eclair. I would take back choppY screen judder anytime.

**crawform** · 08-04-2010, 05:55 PM

D

Originally Posted by Cory Streater

are you rooted? Running a custom ROM? Did you have the unofficial update installed? What happens once you are in bootloader?

Was it natively doing this before? I thought it required a 3rd party app.

If you did not root and you're not running a custom ROM, you probably just haven't been selected as part of the controlled rollout. Keep checking.
S

.wav support was native before, but no longer works with stock music player. Please add this issue to the official list.

**aweedman** · 08-04-2010, 06:07 PM

I'm seeing a weird issue when using the Agenda widget. Every time I scroll down on the widget it resets to the top within a second or two.

**mhrischuk** · 08-04-2010, 06:25 PM

Originally Posted by DaveInFL

Ok, here's a good one. I have been banging my head against the wall for two days about my secondary Gmail account not syncing. Home from work and a non stop day of hitting refresh to get my email, I jumped on the forum to look for any news. Nothing yet it seems except some suggestions (thank you) that I check some of the areas that I already have checked. I went into Accounts and Sync and reviewed the accounts that were set up to sync to make sure once again that all was set right. They were, but I happened to see my recently added and almost never used Youtube account set to sync as well (since it is set up through Google). I decided, what the heck, I have no reason to sync this. I removed it. Cycled the phone off and back on and guess what... every test email I have sent myself to the secondary Gmail account has come through almost instantly. Not sure if this was the cause but it sure is a huge coincidence if it isn't. I have Facebook, Twitter, my two Gmail accounts, the standard stocks/news/weather all set up to sync now, and no more Youtube. I'll keep monitoring it but maybe this was the cause all along. Maybe something I had set up wrong with Youtube or an inherent problem in Youtube sync settings, but... ???? I'll let you know how the rest of the evening goes.

My single Gmail account before the update had that issue. I played with the settings like you and it started receiving again.

Update on my brick. Sprint suggested I return the phone and get a refund so my 30 day trial would not run out. Took it to the store (3rd party mall Sprint kiosk). They said they would order me a new one. I still have the locked one. They said maybe 3 or 4 days. We'll see.

Meantime I'm using an old Samsung A840 flip. I gotta tell you, it's a simple and tough phone that just works and holds a charge for days. Interesting how we compromise for the best.

Mean time I wonder if the new phone will be preloaded with 2.2. If not I think I'll wait for the next iteration.

**Cory Streater** · 08-04-2010, 06:46 PM

Originally Posted by crawform

D

.wav support was native before, but no longer works with stock music player. Please add this issue to the official list.

Will do. Thanks.

**AutumnLove** · 08-04-2010, 07:21 PM

ok. So I think I found a solution for my "android.process.media stopping unexpectedly" error.

I moved everything off my SD card onto my computer. Then I reformated the SD card and then I factory reset my Evo. (reformatting the SD card alone did not work)

It's been 3 hours and I have slowly been redownloading my apps (except for the ones that the comments say are not froyo friendly.)

So far so good.. *keeps fingers crossed*

**paulams516#ac** · 08-04-2010, 07:44 PM

I was lucky enough to have every bug stated in this thread... thank god for hard resets. Fixed everything I'm officially running froyo without noticing any issues. If I find something is still acting up mostlikely I'll be back posting for a solution.

**YBCold** · 08-04-2010, 08:40 PM

I have an issue with the live wallpaper changing to a Static HTC (rainbow circle) wallpaper every time I plug my phone into a USB port. It also ends up causing my phone to slow down to a crawl.

Any help besides a hardrest, which I don't even know how to do would be nice.

**redriverd** · 08-04-2010, 09:22 PM

Went in and deleted all of my music, redownloaded, still showing all songs by unknown artist and one album cover for every song. Tried downloading another music app (Music Mod).. it also shows every song as unknown artist.. anyone else having similar issues with music?

**ejc1214** · 08-04-2010, 09:22 PM

Was told by Sprint tech support that 2.2 does not support wav files any longer. Seems stupid to me. They suggested to flash 2.1 if I need to have it. is where we can get the old Rom and flash it as.a normal Rom.

Originally Posted by crawform

D

.wav support was native before, but no longer works with stock music player. Please add this issue to the official list.

**1gadgetsgeek** · 08-04-2010, 09:48 PM

I hard reset using the posted directions. I basically am back to square one, but things seem to be working fine, I have no apps though, my battery seems to be running normal. Would you say no app killer? Any other apps that I should avoid? Visually the updates pretty much looks the same, this isn't what I was hoping for. Anyone heard about a firmware update coming?

**SNAFU** · 08-04-2010, 10:05 PM

Anyone been having the weather app give insane (completely wrong) temperatures for your area?

Also having a random stream dropping issue with streamfurious, and the gmail app will no-longer copy/paste.
(in addition to my battery life going to hell)

**Jallen** · 08-04-2010, 10:29 PM

Originally Posted by ejc1214

Was told by Sprint tech support that 2.2 does not support wav files any longer. Seems stupid to me. They suggested to flash 2.1 if I need to have it. is where we can get the old Rom and flash it as.a normal Rom.

I don't see anywhere on that link to 2.1 - I bought this phone b/c my Pre did not support my VM WAV files and this did.

**willsurg#AC** · 08-05-2010, 04:53 AM

hey I just noticed that my fastweb to app brain is no longer working. I go to website appbrain.com and tell it to install a program and nada happens on my phone. I actually did a hard reset yesterday, and am running froyo .3. Has anyone else noticed this?

ok after much trouble shooting, so nobody else goes through this like I did. When you hard reset your phone, appbrain made a new list for me on the phone. However by default on the web when I was trying to install programs it would send the program to the old list which of course was associated with the pre hard set phone. Therefore I figured out how to set the default list to the new, after hard reset phone and bingo, got my fastweb install back.

Probably a newbie mistake,

**Dr Evo** · 08-05-2010, 07:37 AM

Not sure if this has been previously reported, but there is a serious bug in the Froyo calendar that results in critical data loss.

(Sprint Evo 4G, stock, official OTA .06 update, non-rooted)

When editing an existing calendar event on Froyo, the Description field is deleted and overwritten by the Where field. If you have an empty Where field, for example, whatever you may have previously written in the Description field gets erased.

Hitting the "Cancel" option will keep the data intact, so you essentially can not edit an event on the device once it's created without deleting the description field.

For those of us relying heavily on Google Calendar services for business, this is not only an inconvenience, but a potential disaster as critical data gets erased not only on the device but on the cloud and every other device synced to it!

My business uses the calendar extensively, with 30-50 events a day, and most of them with lots of data in the Description field.

HELP PLEASE...
I find it difficult to understand how a data-destroying bug could make it into a final release version like this. Is this bug only in the official Evo version of Froyo? Can someone on the unofficial .03 version replicate this bug? Can someone on a custom ROM (CM6?) verify the same? Is there anyone on the official OTA .06 that *doesn't* have this bug?

And lastly, is there a google calendar app or widget that might allow me to edit events on Froyo without erasing data? (UPDATE: It seems at least some calendar apps do still correctly edit events, such as Jorte and iRT Calendar. These apps don't seem to offer a visual option like the "Time View" on the stock calendar... anyone know an app that does?" )

I alerted Sprint to the issue but I didn't get the idea that they were so alarmed. I'd think that with a device like the Evo that has the potential of drawing former Blackberry or Iphone users (as it did me) to a new network and platform, a calendar that erases data might be a high priority bug to fix (like within hours) or perhaps they're too busy counting their money from new subscribers for the first time in years.

...UPDATE: *Multiple* calls to Sprint were met with continued ignorance. They literally denied there was a bug, and produced several erroneous claims about the situation. "your software installed incorrectly... do a hard reset" A hard reset, a true data-wiping hard reset does NOT fix the bug. It is present on all Evos with the official Froyo update. I'm curious to know if any rooted custom Froyo roms also have the bug? Anyway, Sprint was about as unhelpful, unresponsive, inconsiderate, and useless as customer service/tech support could possibly be. They read from scripted procedure and wouldn't listen to me trying to convey the idea that this was a new unreported bug that they needed to file further up the chain.

In fact, I must have talked to over 15 people at Sprint between 3 different calls, not including the one where I was disconnected. It's frustrating spending 45 minutes of my time on the phone trying to communicate a discovered bug. Not to mention every single time they transfer you to a new rep, you have to go through the whole process from scratch... name, phone number, pin number, explain the problem, blah blah blah. "I have to transfer you to an Evo specialist... tech support... this person... that person..." but never a person that gave even the slightest sense of real concern.

Hey SPRINT, is it possible I actually have a BUG that you are unaware of, and someone might actually stop their robotic customer service process to file a report? No, they seem far too lazy to do any real work.

Sorry if I seem a bit miffed. Actually, I'm very disappointed in the service from Sprint. I don't expect an immediate fix. (Although I'm sure the right person could make it happen within hours.) And I guess perhaps I'm one of only a handful of people actually putting the calendar through its paces, non-stop creating and editing events. I'm running a business with several employees and lots of appointments, and our calendar is essential. I sure don't want to go back to crappy AT&T coverage to use an iPhone because the calendar works. I'd much rather be back on Android 2.1 when I could correctly edit an event without deleting crucial data.

Now for the GOOD news: I realized I'd overlooked a potential resource, and got the sense to call HTC. All I can say is WOW, great experience for my first call and so far only call to HTC customer service. My call was immediately answered by a native English speaking individual who conveyed a real personality. I'm convinced she was human. She was both surprised to understand the bug and how and why it happened. She took the time to track down an Evo in the call center and verify the bug first hand. She consulted others, determined the best approach, and filed a bug support request with a higher level in the chain. Oh yeah, she actually apologized that this had been a problem and seemed honestly thankful that I'd taken the time to try and bring it to their attention. She was genuine and present. In contrast, I'm pretty sure the Sprint reps spend most of their time text messaging each other or surfing porn while they pretend to listen to phone calls, incessantly chanting "you need to perform a hard rest."

HTC support has saved the day, at least as far as making me comfortable again with owning an HTC product that is in all other regards working quite well. I've resigned to the fact that all network c.s. is crap, whether it's Sprint, AT&T, or probably even Verizon, which I've not used. This will likely continue until we have network independent phones (and laws that encourage such) and true competition for SERVICE.

Problem resolved? No. The bug is still here. But it seems HTC is honestly looking into it, and I'm waiting eagerly for a call back. All I really want to hear is "Yes, we've verified the bug. Yes, we think this is an important bug to fix quickly. Yes, we are working on it as a priority and you can expect a solution within a matter of days, not weeks." Hopefully they'll take responsibility and get the ball rolling.

If you've read this far, thank you. I hope you got something out of it, even if it's just the knowledge that there is at least one very genuine and real HTC customer service rep who seems to find her job interesting enough to take it seriously and let the customer know they're actually the reason their company is in business.

I promise to update this post (and add a new post to the thread) when I know something more about HTC's response.

**crawform** · 08-05-2010, 08:05 AM

Originally Posted by Jallen

I don't see anywhere on that link to 2.1 - I bought this phone b/c my Pre did not support my VM WAV files and this did.

I bought Remote Wave from the app store and it works fine. Although we shouldn't have to pay for a third party app to restore functionality.

**Dr Evo** · 08-05-2010, 08:07 AM

***UPDATE: A "hard reset" does NOT fix the calendar bug. Other users tested, and I have myself, multiple times. This is indeed a persistent bug existing in the Froyo build. I've reported it to Sprint and HTC. Sprint is ignorant of the issue and doesn't seem to care... they simply say to do a hard reset and give you a bunch of BS. They have refused to verify or acknowledge the bug. HTC, however, seems more receptive. They confirmed the bug exists. Still waiting to hear back from them on a possible fix.***

(Original Post: )

Can someone who has done a hard reset on Froyo please verify the calendar bug I described in the previous post? I would greatly appreciate it, as I want to make sure this is a bug in the system, not just my unit.

To verify the bug, create a new event in the calendar. Make sure to give the event data for the Where field and the Description field, then save it. For example, create a new event like this:

From: Aug 5, 2010 - 9:00 PM
To: Aug 5, 2010 - 10:00 PM
Where: "Somewhere"
Description: "Missing Data"

After saving the event, view it to make sure it appears correctly, especially the "Missing Data" description.

Then edit the event. (While viewing the day or agenda view, press and hold on the event for the option menu which will let you edit it.)

At this point, the description "Missing Data" should be gone, replaced instead by "Somewhere" (or whatever you typed in the Where field).

Is that what happened?

I REALLY appreciate you taking the moment to test this for me.

(UPDATE: Thanks everyone who helped confirm this bug.)

**djmoonsovermyhammy** · 08-05-2010, 09:35 AM

Originally Posted by Dr Evo

Can someone who has done a hard reset on Froyo please verify the calendar bug I described in the previous post? I would greatly appreciate it, as I want to make sure this is a bug in the system, not just my unit.

To verify the bug, create a new event in the calendar. Make sure to give the event data for the Where field and the Description field, then save it. For example, create a new event like this:

From: Aug 5, 2010 - 9:00 PM
To: Aug 5, 2010 - 10:00 PM
Where: "Somewhere"
Description: "Missing Data"

After saving the event, view it to make sure it appears correctly, especially the "Missing Data" description.

Then edit the event. (While viewing the day or agenda view, press and hold on the event for the option menu which will let you edit it.)

At this point, the description "Missing Data" should be gone, replaced instead by "Somewhere" (or whatever you typed in the Where field).

Is that what happened?

I REALLY appreciate you taking the moment to test this for me.

I completed a hard reset and an SD card reformat. Everything is running smoothly so far...

I went through the exact process you listed. I am able to duplicate the results you were getting every time. This is a legit problem. After editing the saved event in calendar - the "Missing Data" field was replaced with "Somewhere."

Please add to the first page of issues. (Stock OTA 2.2, no ATK)

**Cory Streater** · 08-05-2010, 10:34 AM

Originally Posted by djmoonsovermyhammy

I completed a hard reset and an SD card reformat. Everything is running smoothly so far...

I went through the exact process you listed. I am able to duplicate the results you were getting every time. This is a legit problem. After editing the saved event in calendar - the "Missing Data" field was replaced with "Somewhere."

Please add to the first page of issues. (Stock OTA 2.2, no ATK)

Added. If you guys figure it out, please let me know so I can update again.

**faceofbass** · 08-05-2010, 10:36 AM

Just wanted to share what pretty much solved my battery probs, here is my post incase you didn't see it in the battery life sucks thread

http://forum.androidcentral.com/show...489#post269489

Basically just uninstalled the new FB update and the FB sync accts and my phone falls asleep again and battery life is way better!

Tried everything previous to this, Hard Reset, messed with the settings...but this has had the most effect on battery life. Just wanted to share incase others had the same prob

**Cory Streater** · 08-05-2010, 10:44 AM

Originally Posted by redriverd

Went in and deleted all of my music, redownloaded, still showing all songs by unknown artist and one album cover for every song. Tried downloading another music app (Music Mod).. it also shows every song as unknown artist.. anyone else having similar issues with music?

What method are you using to sync music from your computer to SD card? I would delete all your music, and try to resync it with iSyncr, assuming you are using iTunes.

**ericmanoa** · 08-05-2010, 11:04 AM

I was having camera bug until I uninstalled FRING.
Now the camera works great.

**kh965** · 08-05-2010, 11:13 AM

This is probably related to the calendar issue mentioned earlier. I have notes attached to several appts. on my calendar. After Froyo, if I view the note, and try to edit the note part disappears and is not editable. Anyone else have this problem?

**redriverd** · 08-05-2010, 11:43 AM

Originally Posted by Cory Streater

What method are you using to sync music from your computer to SD card? I would delete all your music, and try to resync it with iSyncr, assuming you are using iTunes.

I had all my music on my SD card in my previous phone (Instinct)... just copied all the music from that card to card in EVO (by docking phone to computer).. before the update, everything was working fine in the music player, now the songs play fine just the above issues.
I have already deleted all music from EVO and re-copied it from the other card, no fix.
thanks for your help

**ScottRx82** · 08-05-2010, 12:33 PM

First, let me say I've never rooted. My friendstream widget just states "no recent updates", and when attempting to view my friends' facebook pages from my list of contacts or group of favorites, I just get "the application People (process com.android.htccontacts) has stopped unexpectedly. Please try again" and it force closes. I've tried everything from logging out of and back into facebook, and clearing the data and cache of both facebook and facebook for htc sense, as well as clearing data for friend stream, friend stream widget, and the people app. I upgraded to Froyo on Monday like most others, and didn't have this problem at first, just started last night. Anyone else experiencing this problem or have any other suggestions for solving it? Thanks.