- 08-23-2010, 08:10 PM #2
- 08-23-2010, 08:14 PM #3
- 52 Posts
- Rooted Unrevoked 3
Actually that has been reported on other EVO forums for a while now.
I have read threads about people's EVO's not charging and charging once in a while. They even tried other phones adapters to try to charge their phones.
People in other forums have also reported the USB port actually breaking off and not being able to charge their phones.
- 08-23-2010, 08:33 PM #5
The only problem related to this is that I tripped over the cord to my phone (never drinking 151 again) and the phone literally went flying across the room. After that, the only way I could charge it was to wrap the cord around the phone so that the charging port was held tightly to the phone. I took the phone to Sprint and they ordered me a new one. They told me that being that since it became "loose" some sort of way (of course I didn't tell them how), it was covered under the factory warranty. If the actual charging part had broken, obviously they wouldn't have covered that. But other than that, I have never noticed a problem.
- 08-23-2010, 08:36 PM #6
It's a known issue with the DINC too...I should know, but that is one issue I haven't had yet. HTC forums have the usb port complaints....How to install an Invisible Shield
3rd GN 2-29-12
2nd GN 1-1-12
1st GN 12-17-11
- 08-23-2010, 08:59 PM #7
- 08-23-2010, 09:14 PM #8
I had purchased a spare battery and a battery charger to charge the battery with out the phone and swapped out batteries... Went back to Best Buy and they couldn't exchange it because they didn't have any.... Got on the waiting list to get a replacement.... Two days of switching out batteries and even doing a factory reset it wouldn't work.. Nothing.. Nadda..
Then one night I plugged it up and it started charging.. That was two months ago and it hasn't happened again.... Best Buy called after almost 3 weeks with a replacement and I passed, since I didn't have any other issues with the phone at all... No light leakage, screen coming up, no WiFi problems and I had pretty good battery life.... So I decided to keep it... Specially since worst case I have a spare battery and a charger to manually charge the battery with out the cable...
It did this for 2 1/2 maybe 3 days???? and literally not a single problem outside those couple of days.... I figured it had to be a software/firmware glitch.. and no one ever looked at it other than the Geek Squad trying to plug it up to multiple cables on their own to test and confirm the problem...
- 08-23-2010, 11:20 PM #9
I'm having the issue, but I've already called it in.. Having to use my Pre (feels like a toy now.. it's sooo small). First time I've had the happen on a phone, but I guess it does... Whether or not it's a widespread issue, I haven't a clue.
- 08-23-2010, 11:28 PM #10
- 08-24-2010, 12:20 AM #11
- 08-24-2010, 04:05 AM #12
my guess is user error.
1. people using cheap ebay cables trying to save a nickel being penny wise and pound foolish.
2. people jamming the cable in sideways or upside down and causing damage to the port.
3. few problems regardless.
IMO ignore the noise.
- 08-24-2010, 09:46 AM #13
1. Nope, HTC cables only.
2. Nope, I check (because I'm used to plugging in cables to transfer data to various devices and they all have their own orientation, connection, etc).
3. Depends on the issues..
Since I haven't seen any posts except this one, I figured it wasn't a big deal..
- 08-24-2010, 11:56 AM #14
I am also pretty careful when I plug it up and this happened to me after just a couple weeks so I was more careful then than now.
But it went away after two days no problems since
- 08-24-2010, 12:09 PM #15
i work in a Service Center and while not a widespread problem, i have seen it on two Evos plus one where the port was completely broken. We follow standard procedures where as long as the port is still connected we can swap them out. Completely broken off, and its Asurion.
- 08-24-2010, 07:08 PM #16
I had 2 Evo's. With the OEM usb cable, it fits tight and snug on 1 but lose on another. Also use some motorola adapters and all works on 1 evo but 2 out of the 3 is loose on the other evo causing it to not charge unless I hold the connector a certain way. The one that has a tighter port was an 0002 version while the one that's loose is the 0003 version.
- 08-24-2010, 08:34 PM #17
- 7 Posts
I signed in just to say that I am currently having this issue with my Evo. It started roughly a month or so ago and at the time, I didn't think anything of it; I simply attributed it to being an issue with the charging cable. But after reading about others having the same problem, I realized that it is most definitely not the cable as much as it is the hardware itself. So now, as a result, I can only charge my phone by positioning it a certain way.
Would Sprint be willing to replace my phone with a new one that doesn't have this problem or am I stuck with what I have?
- 08-24-2010, 08:54 PM #18
Mine did this for a couple of days and then went away... It's been almost 2 months since I had the problem and it hasn't happened again.... It was weird since I couldn't charge or sync but now all is good....
- 08-24-2010, 09:55 PM #19
- 08-24-2010, 11:04 PM #20
- 7 Posts
- 11-04-2010, 04:49 PM #21
- 11-04-2010, 09:53 PM #22
Normal use doesn't involve breaking off the charging port. Anything physical damage (which broken off is) has to go through insurance.Forum Rules & Guidelines -- CLICK HERE
I'm an NVIDIA Tegra Champ. Here's what that means. It means that from time to time I might receive products and/or services from NVIDIA to evaluate them and provide feedback to NVIDIA and you, our valuable members. What this does NOT mean is that my opinion will be biased. Any opinion that I express here and elsewhere are solely based on my personal preference and any relevant expertise that I may/may not have on the subject matter.
- 11-05-2010, 01:58 PM #23
- 11-07-2010, 03:07 PM #24
- 12 Posts
Sent mine to HTC (through Best Buy/Geek Squad) on Wednesday. Had this issue for about 2 months, but didn't want to part with the phone. It finally got bad enough (not being able to charge it correctly) that I sent it away.
Will update when I hear from HTC or Best Buy with what they do to fix it.
- 11-07-2010, 09:31 PM #25