- 09-08-2010, 03:53 AM #2
Would hope so, but to be honest I have never been in that situation. I have always had blackberry devices that were never in such high demand. Call Sprint to see if they will give you a loaner until you get your new phone.If I were never here, you would never know.
- 09-08-2010, 05:20 AM #3
- 09-08-2010, 06:10 AM #4
- 09-08-2010, 08:43 AM #5
Did they tell you if it is going to be new or a refurb? I cracked my screen, and want to replace it, but I am terrified I will end up with a refurb. As far as your temporary replacement- you can get online and activate any sprint phone until Evo arrives. Quick and painless procedure
I just hope when I go and activate the pre online they don't charge me an activation fee.
- 09-08-2010, 09:47 AM #7
I got my Evo just now. I filed a claim on Sunday after dropping my phone at the pool. It's brand new from what i can tell. Looks just like the package i got on launch day. Does anyone know exactly what has to be returned? I have all new everything in the box.
- 09-08-2010, 09:57 AM #8
- 09-08-2010, 09:59 AM #9
- 09-08-2010, 10:06 AM #10
- 09-08-2010, 10:26 AM #11
- 126 Posts
Just my .02
- 09-08-2010, 11:47 AM #12
- 09-08-2010, 12:13 PM #13
- 09-10-2010, 09:50 AM #14
I have had nightmare experiences when I had to replace my Pre. 4 refurbs, something unacceptable wrong with each one. I had to threaten to cancel my sprint service on all 5 lines, then they let me just go into the store and get a brand new one. I once had a good experience with a refurb blackberry, though. I have bought plenty of other refurbished electronics, no issues. However, from my personal experience, Asurion doesn't do very much to verify quality before they send the phones out.
- 09-10-2010, 11:01 AM #15
Wow, you were on 4 Pre's. Well my wife is on her 5th Pre about to be 6th . The volume button stopped working AGAIN last night and is stuck on Mute. She cannot hear incoming calls. I am going to demand a different phone. I am tired of dealing with the POS Pre
- 09-10-2010, 11:39 AM #16
Another update: Even though they said that it would be 5-7 days before they had it in stock I got an email yesterday saying that my replacement would be at my house today. I will update when I get home to see what condition it's in.
- 09-10-2010, 12:38 PM #18
- 09-10-2010, 01:20 PM #19
- 09-10-2010, 01:34 PM #20
- 09-10-2010, 02:40 PM #21
If they cannot "fix" your phone, THEN they will exchange it for a new one.
- 09-10-2010, 03:35 PM #22
The actual claim process was easy (I did it online). Later today I will see what condition the replacement is in (refurb or new) and will post on this thread.
- 09-11-2010, 06:28 PM #25
I think it depends on how badly damaged your phone is. If the screen (down to the digitizer) is cracked, you're getting a new one and it shouldn't take too long. If it's some other damage that isn't too severe and can be repaired, it will probably take longer. Having read some of the "over a month" horror stories, I was anxious that I would be in for such a long wait, but I wasn't. Nice thing was, you get to keep your micro SD card and charger; that's worth $20-$40 depending on where you could buy them? When they give you a new phone, you get the whole kit.
The worst thing about the whole process is Best Buy's crappy update system...pretty worthless and not timely, so you're always guessing what's being done to your phone.