After a bit of procrastination I took my evo into a sprint store to have both the screen separation and the faulty micro usb port issues addressed. After the 'tech' looked at it he brought the front part of the phone out for me to look at and showed me that the usb port was very loose and easy to move (thus breaking contact with the board) and that because this was "always" caused by user error he would be unable to swap it out. His examples of said user error were things such as "talking on the phone and texting while the cable is plugged in". Apparently simple use equates to "user error" according to sprint. I informed him that my phone only EVER charges in a stationary position on my desk while I sleep (I also insert and remove the usb cable gently - I'm not new to electronics) and he apparently thought of that as "user error" as well. I didn't feel like arguing and figured I'd be better off calling sprint tomorrow, so I left. I just discovered at home that, on top of his unwillingness to help me, he actually managed to make the light leak worse when he took the phone apart. I now have light leakage all the way across the bottom (underneath all four buttons) as opposed to half way across like it was before (under the first two buttons).
What do you guys think sprint will do for me when I call them? Anything? Or will I be stuck paying a hundred dollar deductible because they have no desire to help a customer after their 30 day return period?
edit: I talked to my gf whose defective pre he "fixed" as well, and he basically broke that as well. Apparently his method for fixing the headset mode issue was to completely disable the headphone port. She can no longer even plug her headphones in...
What do you guys think sprint will do for me when I call them? Anything? Or will I be stuck paying a hundred dollar deductible because they have no desire to help a customer after their 30 day return period?
edit: I talked to my gf whose defective pre he "fixed" as well, and he basically broke that as well. Apparently his method for fixing the headset mode issue was to completely disable the headphone port. She can no longer even plug her headphones in...
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