Received Free Month of Service From Sprint:)
I bought the Evo on launch day. My contract was up and I was considering going to Verizon BUT I wanted the Evo because of the advantages of 4g (Voice & Data at the same time). I knew Verizon would eventually have their LTE network up and running, but choose Sprint because the Sprint Rep told me that 4g would be in my area by the end of July (then was told by the end of Spetember). Well here we are 5 months later in Nov and I have NO 4g service in my area. There is 4g 15 miles west of where I live (Pomona, CA) and it has been there for about 2 months now and has not moved since. I have 3 Clearwire Towers within a 10 mile radius of my house and still NO 4g.
So I call Sprint on Monday to ask what's going on. I was told by a technician that Sprint had no plans to get 4g in my area anytime soon (he looked it up in their system). I was not pleased with this news as I signed another contract because of what I was told by a Sprint rep when I went to get the phone. I could have went with Verizon and purchased an Incredible or waited a month and got a Droid X. I told the tech that I was not happy paying $10 a month for a service I was not using and does not look like I would be using in the immediate future. I told him I was thinking of canceling my service and just go with Verizon. He transferred me to Account Services, they apologized for the Reps not being truthful with me and they gave me an immediate $40 credit and they are going to pay my bill for 1 month ($158). I have 3 phones on my account. I already got the $40 credit and my bill for next month will be free. I guess I can live with this as a free month of service pays the extra $10 I pay per month for the life of the contract.
Sprint is doing a horrible job rolling out 4g. I feel they should charge those folks the extra $10 a month if they actually have 4g in their area. They are ripping off people and they know it. So if you are frustarted as I am just call Sprint and threaten to cancel your service because you don't have a feature that you are currently being charged for. Ask to speak to a tech to see if 4g is scheduled to be rolled out in your area as the Customer Service reps will go on and on how the $10 is for data.
- 11-05-2010, 06:08 PM #2Retired Moderator
- 1,891 Posts
LA is getting 4g in December officially. I don't know if that includes Pomona though.
- 11-05-2010, 07:40 PM #4
I hope Verizon never advertises 4g until it is true. Most people believe the advertising, but there is some deflectors of truth in it. I almost went to sprint for the evo, but no 4g? (I don't like saying that because there is debate on that term) I hope verizon calls it LTE (nothing complicated about evolution) and lets Sprint and T mobile argue 4g. If Verizon is smart, they will play Sprint and T mobile by just having LTE. Glad Sprint made it right for you, good customer service is always worth an extra buck. Good Sprint!
- 11-05-2010, 08:12 PM #5
- 11-05-2010, 08:52 PM #7
- 105 Posts
To be quite honest, I have fast 4g in my area (Honolulu), but I don't even use it, both because of the battery drain and the occasional system lag it causes. 3g is good enough out here, and I absolutely love my EVO. Would I like to not pay an extra fee each month? Sure, but I'll pay it for this phone. It's worth it to me.
- 11-05-2010, 09:43 PM #8
I'm in Rancho Cucamonga, and there is 4g in certain areas, even in San Bernardino there is some as well. I was shocked to find out, but I was at BJ's Brewhouse next to Ontario Mills, and I turned it on just to check. Sure enough, I had 4g service. It wasn't a full signal, it was more like 2 bars, but it was there. Also got 4g off of Foothill from Milliken to Vineyard as well, it was full bars too. In San Bernardino, I tried it and got a couple of bars of service around Lynwood and Arden. I believe they are rolling out 4g in the Inland Empire area, but its being tested now. Its coming to the area, I was shocked to even have it in the area, I know it wasn't there before in June or a few months ago, I tried...
Good to know Bro. Whenever I goto the Mills I check for 4g. Was there 2 weeks ago and I had no service. Maybe they have started to roll it out the last couple of weeks. I am by Cal State San Bernardino and I have not seen 4g yet. Figures they have 4g between Milliken and Vineyard on Foothill (the Sprint Corp. store is in that area by Home Depot, across from Quake Stadium). Hopefully we start to get 4g sooner rather than later. Thanks for the heads up:0
- 11-05-2010, 11:21 PM #10
- 11-06-2010, 01:37 PM #12
- 165 Posts
Sprint only officially claims 4G in some 50 odd cities. But users with the Sensorly app have mapped 4G in around 150+ areas. I think they are rolling out 4G in more areas then they are willing to admit to right now....
I heard about the 150 area claim in a thread elseware on the forum. Taking a glance at the sensorly map coverage on my phone, and it certainly seems true...
- 11-06-2010, 04:15 PM #13
- 2,749 Posts
The only people I think who would feel screwed were current Sprint customers who were not use to paying the extra $10... As for people coming from AT&T or Verizon smart phone plans it was cheaper even with the $10.....
The $10 fee has never been a 4G fee.... PERIOD!!! It's because they basically learned from AT&T and the iPhone... the iPhone makes up less than 10% of AT&T subscribers yet use nearly 80% of the data pipe line... Sprint knew with the EVO and Epic those phones would use more of the network and put more of a strain on the network and charged accordingly... They just marketed it completely wrong....
They SHOULD have just came up with new smart phone plans that were $10 more than their current plans.... As long as you still had an older smart phone you should have been able to keep your old plan but if you upgraded to a new contract and a new smart phone you pay the new smart phone plans (ON ALL SMART PHONES NOT JUST THE EVO OR EPIC... just so it didn't cause the confusion it has and all the uproar over the $10)
- 11-06-2010, 05:03 PM #15
- 11-06-2010, 06:27 PM #17
- 2,749 Posts
Saying you were "Lied too" about the $10 fee is B.S. no matter what you say.. From the press release of the $10 fee to today it's never been for 4G... People just love to biotch and complain about it as such when they don't live in a 4G area or in a weak 4G area.
Price plans change all the time... Have for years and years (I had Sprint for almost 10 years before leaving for the iPhone and went through several price structure changes over those years...)
If you love Sprint they have to generate money to stay in business and expand and this $10 fee is part of that..... It just plane and simply wasn't marketed right.... That is all.... It was a poor job on the sales and marketing department and you know what......................... It hasn't stopped them from selling a crap load of phones (I read the EVO is the 5th best selling phone in 2010)
I NEVER said I was "Lied To" about the $10 fee. I was lied to when I was told that 4g would be in my area by the end of July (that did not happen), then the end of September by the sales associates at Sprint. I made my decision to go with the Evo becuase of what I was told about the rollout of 4g in my area. At the time I bought the Evo my contract was up and I was choosing between Sprint (4g) and Verizon (LTE). I choose Sprint and the EVO because I thought 4G would be in my area soon and I could use Voice and Data at the same time because that was an important part of my decision. If I would have known this was NOT the case, I would have choosen Verizon and waited for LTE. That's where I was lied to. Even the Account Services rep apologized to me for the Sprint Reps falsely leading me on. My decision to sign ANOTHER contract with Sprint was the premise that 4g would be in my area soon. Do you now understand how I was mislead.
BTW - If you go back and read what I wrote, I NEVER once said I was lied to about the $10 fee. I was lied to about FUTURE 4g coverage in my area. Big difference. Learn to read and comprehend before you reply. Thanks
- 11-06-2010, 07:54 PM #19
- 11-06-2010, 08:16 PM #20
I'm sorry, do you live in Pomona?
I go to Cal poly pomona, and I can't tell if you were referring to it saying 4g is there or if 4g is 15 miles away from there.
I guess ill find out on Monday when I'm on the way to school.
4g will come and I for one don't mind 10$ for unlimited 4g data. Despite the fact that its a little slower than lte I think its worth it. What I want to know is: with full connection, which network will kill your battery more either lte or wimax?
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- 11-06-2010, 11:33 PM #23
Sprint is rolling 4g really fast. My city has had it for almost 2 months and sprint has yet to announce it officially.
A sales rep lying to you is not false advertisement.
The evo is an overall better device with out without 4g compared to a Droidx, and clearly you want the bigger screen so don't pretend you are at a loss for not getting the incredible.
The $10/month was well known before launch day.
You have yourself to blame for not researching your phone investment and signing a contract anyway, but lucky for you, you randomly picked a great device.
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- 11-06-2010, 11:40 PM #24