SERIOUS HTC EVO 4G FLAW DISCOVERED! Charge FAILS via USB
- Thread starter runninghoove
- Start date
Kevin OQuinn
AC Team Emeritus
I'm pretty sure the microUSB charging port issue is known. You have to find a store that will take care of it. Some do, some don't. It really is about luck.
Why would it be luck? It seems to be a black or white issue. Its under warranty so therefore it should get fixed. OP do you have a Sprint repair center near you? If you do, they should fix or repair it. If not ca;; Sprint and see if they will open a claim to get it replaced.
Kevin OQuinn
AC Team Emeritus
Use the search function built into the forums. Charging port issues are known. So is getting Sprint to deal with it. Some people have been told it's physical damage. Some aren't asked questions at all. Some have to go to multiple stores to not be asked questions.
It shouldn't be about luck. A problem acknowledged by the manufacturer should be taken care of, but unfortunately that's not always the case.
It shouldn't be about luck. A problem acknowledged by the manufacturer should be taken care of, but unfortunately that's not always the case.
exactly...
as has been mentioned, do a hard reset first to rule our SW weirdness. if the issue persists, take it to a corporate sprint store. if you pay for ESRP/TEP, it will be covered. if not, it will cost $35 to replace the phone (likely) or repair the port (less likely).
OR
you can contact HTC and get it repaired/replaced under their warranty.
its as easy as that.
hope that helps.
dtblair24
Well-known member
This is so ironic for me. I actually went to the Sprint Store yesterday with this issue.
I bought my Evo on launch day, and my charging port started to fail a couple of months ago.
It started with me having to sometimes jiggle or re-adjust the plug, or have the phone in a certain position when charging.
That got annoying, and the last straw was when the phone charged at a slow rate, and when I could not transfer data b/w the phone and comp, and could not use USB Tethering. I searched many forums and talked w/ HTC and they said it was a documented issue that affects a small minority.
I was nervous about Sprint being d*ck, but my visit was painless. Dropped my phone off, left it with them for 35 minutes, and when I returned they told me I can pick up my replacement in two days. So tomorrow I will have my new Evo and hopefully it will be an improvement.
I bought my Evo on launch day, and my charging port started to fail a couple of months ago.
It started with me having to sometimes jiggle or re-adjust the plug, or have the phone in a certain position when charging.
That got annoying, and the last straw was when the phone charged at a slow rate, and when I could not transfer data b/w the phone and comp, and could not use USB Tethering. I searched many forums and talked w/ HTC and they said it was a documented issue that affects a small minority.
I was nervous about Sprint being d*ck, but my visit was painless. Dropped my phone off, left it with them for 35 minutes, and when I returned they told me I can pick up my replacement in two days. So tomorrow I will have my new Evo and hopefully it will be an improvement.
OP, when you're not doing too well with a sprint store, take a minute in front of the manager, go into google maps, places and start to leave feedback about that particular store. It usually has a cathartic affect. It also lets others know about lousy service.
I was amazed when in a cvs, I found I was not alone in getting lousy service. I should have checked first.
BTW If it comes to it, ask to speak to the regional manager. Keep escalating, until you get your phone fixed.
I was amazed when in a cvs, I found I was not alone in getting lousy service. I should have checked first.
BTW If it comes to it, ask to speak to the regional manager. Keep escalating, until you get your phone fixed.
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This happened to my first EVO (in August). I went to the Sprint store and they tried to make it out that I was the one that broke it. I told him it is well documented that the port is cheaply connected to the motherboard. He took it to the back anad looked at it for about 15 minutes then came out and said he'd get me a replacement. It was a refurb I think (brown box), but worked fine. I think this charging port is starting to crap out too... :|
JackG058
Well-known member
I had an HTC Mogul do the same thing to me way back when. I could charge through the mini-usb port, but not sync at all. That's particularly a bad thing with a Windows Mobile phone since you sync with ActiveSync. Sprint replaced it for me without a problem, but then I carry the full insurance since these things are expensive and I don't want to stay awake at night worrying about them. 
It's hard to believe that there are still people denying that the Evo has a defective charging port issue, and I don't mean the Sprint employees--I mean fellow owners of this phone. Any rudimentary survey of the many forums will find an abundance of owners who have had this problem.
Here, take a peek:
Broken Evo Charging Port Thread, Lets Track This Issue - Android Forums
Here, take a peek:
Broken Evo Charging Port Thread, Lets Track This Issue - Android Forums
And will also find an abundance of owners who have NOT had it. That doesn't make a person a denier of the problem; it makes them a denier that THEY have the problem.
I have had mine since launch day, and have no light leakage, screen separation, usb port issues, dust under screen, etc. However, I DO acknowledge these issues exist FOR SOME USERS.
I have had mine since launch day, and have no light leakage, screen separation, usb port issues, dust under screen, etc. However, I DO acknowledge these issues exist FOR SOME USERS.
my money is on user error. putting the cable in upside down or sideways jamming them in until you get it right and thus causing damage to the port and/or cable. and/or trying to save a nickel using cheap ebay non-OEM chargers and then wondering in astonishment why your port is broken.
I have HTC's car dock for the EVO and when I place it in the cradle it really never lines up correctly so it always ends up scraping into place uncomfortably a little bit. it's really not an OEM issue. All plugs / ports wear out. There is no way you can treat every part of your phone like a fragile flower 100% of the time - in fact I refuse to.
One day we just might see the magnetic charging ports ALA apple start to become main stream which wouldn't bother me in the slightest.
A hard reset should be your got to fix first to make sure it is not a software issue. If you are the resident fix it guy it seems like you would know about hard resetting your device. I am sure by now someone has told you how to do it and what it will delete.
I definitely wouldn't recommend doing any work to the phone yourself. Even the electro grease. Do you have insurance? If so, just take it back... Get another unit. Turn around time is usually a day or two tops.
Well, what are you expecting from us? To sprinkle some fairy dust on it and make it work?
You sounds as if a hardware problem is a foregone conclusion. If that's the cause, this forum can't really help you right?
Your options include: 1) Insurance 2) Claiming it's defective and getting a warranty replacement.
Good luck
Members come here for help, regardless of what their issue is. Even if we have to point them in a different direction, that is still help. Sarcastic remarks take away from that experience, please refrain from them.
if you attempted to root ur evo there is a way u "brick" ur phone try this first [ How-To ] Fix SD card not being detected & USB port not working - xda-developers
actually I have broken a few cables (usb micro) on my evo. But the phone itself is fine.
I ordered like 12 of them for a buck a peice at monoprice.com
It seems the weight of the phone if it gets knocked off the table etc is enough to break the connectors.
So far down the original HTC cable, 1 wall charger, 2 cables I bought from monoprice.
Oh and my boss broke his HTC cable as well...
Probably why the nokia one works and the others do not.
I ordered like 12 of them for a buck a peice at monoprice.com
It seems the weight of the phone if it gets knocked off the table etc is enough to break the connectors.
So far down the original HTC cable, 1 wall charger, 2 cables I bought from monoprice.
Oh and my boss broke his HTC cable as well...
Probably why the nokia one works and the others do not.
igotsanevo4g
Retired Moderator
Well, this isn't a serious flaw. Think of how many evos are sold and people don't come running to these forums to complain.
Anyways, I don't have ANY hardware problems with my evo. No light leakage, no dust, no port problems, no nothing.
Misleading, over inflamed title.
Anyways, I don't have ANY hardware problems with my evo. No light leakage, no dust, no port problems, no nothing.
Misleading, over inflamed title.
I had the same issue with my EVO. I would have to wiggle the cable or position the phone on the nightstand a certain way our even hold it. But it eventually just completely failed on me. The little pins inside the male portion had started separating from all of the wiggling and twisting. It wasnt a phone issue though because the cable from my Palm Pre Touchstone worked just fine. I now keep that one in my laptop case and I bought a 6ft cable from Radio Shack for home use. Haven't had any issues since.
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