How to get upgrade fees waived

**Go Android!** · 01-03-2011, 05:35 PM

My mom and I both got Evo's in December from RadioShack, so we were charged two $18 upgrade fees. I heard it's supposedly really simple to waive the upgrade fee. So I called Sprint and asked to waive them, and they said no. So what should I do to get the fees waived?

**npark** · 01-03-2011, 05:42 PM

Try calling again and asking for Account Services. This is assuming the upgrade fees were charged by sprint, not radioshack.

You'll have to be a little silver tongued, and work a little bit of charm in there. Account services is the dept that has the authority to provide refunds and credits to your account with ease.

If you have a premier account, the primary phone is exempt from upgrade fees, this is part of being a premier customer. If you sense resistance from them, explain very nicely how you are loyal sprint customers..blah blah and work some magic.

**Mark Turner** · 01-03-2011, 07:35 PM

That's an activation fee, not an upgrade fee. Premier customers get a pass on those only when ordering online, not at a store, on the phone, or at a third party store like Radio Shack.

**Mom2Ninjas** · 01-03-2011, 08:06 PM

Originally Posted by Mark Turner

That's an activation fee, not an upgrade fee. Premier customers get a pass on those only when ordering online, not at a store, on the phone, or at a third party store like Radio Shack.

Actually my premier customer line on our account has never been charged that fee no matter where I got my phone.

The other lines on my account have gotten charged it before and I have always just called up and explained that there is a charge on my account that shouldn't be there and could they help me out. It has always worked with the first CSR I have talked to.

Just be nice.... It goes a long way.

**Double Tap** · 01-03-2011, 08:21 PM

Originally Posted by NinjaMom

Actually my premier customer line on our account has never been charged that fee no matter where I got my phone.

The other lines on my account have gotten charged it before and I have always just called up and explained that there is a charge on my account that shouldn't be there and could they help me out. It has always worked with the first CSR I have talked to.

Just be nice.... It goes a long way.

It sure does. I have always had fees taken off no matter what carrier i am/was with. Being nice is the key.

**splmonster** · 01-03-2011, 09:02 PM

Originally Posted by Mark Turner

That's an activation fee, not an upgrade fee. Premier customers get a pass on those only when ordering online, not at a store, on the phone, or at a third party store like Radio Shack.

Hmm I never get charged for fees when upgrading in a store. I am a Premier customer as well.

**bboykin87** · 01-03-2011, 09:18 PM

Dial *2 try them, it worked for he, but radio shack charged me wrongly for swapping out phones (i was in my first 30 days) they credited my account for the extra fees, and they were from about 2 - 3 months prior

Sent from my PC36100 using Tapatalk

**Flagatorfan** · 01-03-2011, 10:42 PM

On Sprint. Call Customer Care. They will tell you no. Let the rep know that you would like to speak to the cancellation group. When they get on the line, do as the first poster said. Tell them that you are a long time customer and you continue to remain loyal to Sprint when options like the iPhone sit at their competitors. But say everything with kindness and sincerity. The cancellation group is not the one to pissoff. If they call your bluff, your hosed. Good luck. (BTW, I just got $34 in activation fees waived that way on Friday.)

**bp3dots** · 01-04-2011, 01:34 AM

Originally Posted by Titus Dominus

On Sprint. Call Customer Care. They will tell you no. Let the rep know that you would like to speak to the cancellation group. When they get on the line, do as the first poster said. Tell them that you are a long time customer and you continue to remain loyal to Sprint when options like the iPhone sit at their competitors. But say everything with kindness and sincerity. The cancellation group is not the one to pissoff. If they call your bluff, your hosed. Good luck. (BTW, I just got $34 in activation fees waived that way on Friday.)

I wish I worked in one of these retentions departments. I'd be happy to call these kind of bluffs everytime.

"Have fun paying that higher bill with AT&T!!" /cancel account

**Go Android!** · 01-04-2011, 02:39 AM

Originally Posted by Titus Dominus

On Sprint. Call Customer Care. They will tell you no. Let the rep know that you would like to speak to the cancellation group. When they get on the line, do as the first poster said. Tell them that you are a long time customer and you continue to remain loyal to Sprint when options like the iPhone sit at their competitors. But say everything with kindness and sincerity. The cancellation group is not the one to pissoff. If they call your bluff, your hosed. Good luck. (BTW, I just got $34 in activation fees waived that way on Friday.)

Lmao. I'll try that tomorrow...can't hurt if they call it a bluff.

**Mark Turner** · 01-04-2011, 08:12 AM

The policy has changed. Premier customers now only get free activation online.

**AZwldcats** · 01-04-2011, 10:56 AM

I got mine credited thru the online chat.

**eldub1** · 01-04-2011, 11:39 AM

Been with them to 10 years. Never been charged the $35.

**seraphemz** · 01-04-2011, 11:48 AM

I always talk to the retention dept, and I get the fees waived. Do as the other poster said, tell them that you want to cancel, and they will give it to you.

**Go Android!** · 01-04-2011, 11:02 PM

I called again, the rep was willing to get the fees waived but she didn't see any fees on my bill. So I guess the fees will be on my next bill...and try again.