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    pappy53's Avatar

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    Default Battery voids warranty?

    I just purchased an EVO last week from a corporate Sprint store, then went to Best Buy and bought a Best Buy brand (Platinum) 3500ma battery. I had to get the phone checked today for daily rebooting, and the tech told me that the battery voids the warranty. Anyone know if this is true, as if it is, I will return the battery to BB.
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    That guy is full of crap. He must not want to spend the time working on your phone. haha
    HTC Evo LTE
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    Quote Originally Posted by 31794ty View Post
    That guy is full of crap. He must not want to spend the time working on your phone. haha
    This I would for sure call and complain to Sprint. I'm sure they will give you a credit toward your bill.

    Sent from my PC36100 using Tapatalk
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    Quote Originally Posted by dumpedduce View Post
    This I would for sure call and complain to Sprint. I'm sure they will give you a credit toward your bill.

    Sent from my PC36100 using Tapatalk
    And exactly what would a bill credit solve?!

    Anyway...the guy was incorrect. The batter doesnt void your warranty. You either got with a lazy tech...or one who didnt know a damn thing...
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    I spoke with Sprint this morning, and the battery does indeed void the manufacturers warranty. But Sprint says that I am still covered by the Total Equipment Protection for which I pay a monthly fee.

    Be careful with these batteries if you don't have TEP!
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    Quote Originally Posted by pappy53 View Post
    I spoke with Sprint this morning, and the battery does indeed void the manufacturers warranty. But Sprint says that I am still covered by the Total Equipment Protection for which I pay a monthly fee.

    Be careful with these batteries if you don't have TEP!
    Would you please elaborate on this?

    WHY does this battery void the warranty? What is Sprint's reasoning? Not an OEM battery voids the warrant? Is it because it is a 3500ma battery versus the stock 1500 ??
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    npark's Avatar

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    Quote Originally Posted by pappy53 View Post
    I just purchased an EVO last week from a corporate Sprint store, then went to Best Buy and bought a Best Buy brand (Platinum) 3500ma battery. I had to get the phone checked today for daily rebooting, and the tech told me that the battery voids the warranty. Anyone know if this is true, as if it is, I will return the battery to BB.
    Why not bring in the phone with the factory battery and cover, so that the tech can diagnose the problem?

    I don't understand why people use the 3500mah battery. I get 40hours+ with my factory battery (albeit rooted & new rom flashed).
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    sprint sells the Seideo 3500 battery in the corporate store by my house.....for that matter e3very sprint store sells those batterys.....that makes no sense.......i would fight that....%100
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    Quote Originally Posted by hopefulfarm View Post
    Would you please elaborate on this?

    WHY does this battery void the warranty? What is Sprint's reasoning? Not an OEM battery voids the warrant? Is it because it is a 3500ma battery versus the stock 1500 ??
    This is not Sprint's decision, it is HTC's. I don't know HTC's reasoning, but I do know it kills their warranty.
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    wow....i never heard this one before
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    Quote Originally Posted by reverepats View Post
    sprint sells the Seideo 3500 battery in the corporate store by my house.....for that matter e3very sprint store sells those batterys.....that makes no sense.......i would fight that....%100
    The corporate store in my town doesn't sell the Seidio 3500. They do sell a Sprint branded 2600 or 2750, I'm not sure which it is. This Sprint-branded also voids warranty.
    As far as fighting it, I don't need to as long as I have Total Equipment Protection, which I always have on every phone, anyway.
    I guess this is just a warning to anyone that has extended batteries without TEP. Put in your original battery before going into a Sprint repair center.
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    Quote Originally Posted by pappy53 View Post
    This is not Sprint's decision, it is HTC's. I don't know HTC's reasoning, but I do know it kills their warranty.
    But if it comes down to HIm having send his phone to HTC or go to sprint to collect on his manufactures warranty.....cant he just take out the 3500mah battery and put the original one in?....
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    Quote Originally Posted by pappy53 View Post
    The corporate store in my town doesn't sell the Seidio 3500. They do sell a Sprint branded 2600 or 2750, I'm not sure which it is. This Sprint-branded also voids warranty.
    As far as fighting it, I don't need to as long as I have Total Equipment Protection, which I always have on every phone, anyway.
    I guess this is just a warning to anyone that has extended batteries without TEP. Put in your original battery before going into a Sprint repair center.
    yeah u know what...your right!!!!.......i just checked myself and there not sedieo.....MY BAD!!......yeah i would agree.....make sure your device is all OG....before taking it in
  14. #14  

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    Maybe one of the reason why this may void your phone warranty is - the fact that you're using a different battery... other than the manufacturers recommended battery. It's similar to rooting your phone..they both goes against the manufacturers regulation. (Period)

    Regardless of what improvement it might add to the phone, it still void your warranty. We might not agree, but that is the rule.
    Last edited by rushrl; 01-26-2011 at 12:42 PM.
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    Quote Originally Posted by hopefulfarm View Post
    Would you please elaborate on this?

    WHY does this battery void the warranty? What is Sprint's reasoning? Not an OEM battery voids the warrant? Is it because it is a 3500ma battery versus the stock 1500 ??


    If you we're a phone manufacturer, you desigened the phone to work with a specific battery. Someone puts in a cheap battery that shorts out and messes up the phone. Would you still replace the phone?

    HTC is just covering their asses here, I don't blame them one bit.
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    But sprint should not sell accessories that will void that warranty. To me, I didn't buy the seidio battery to avoid this issue, but if a cell store or authorized dealer sells an item, then the carrier should be responsible for the replacement, not the manufacturer.
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    I guess it makes sense that it would void the warranty. But what doesn't make sense is that I bought one from a sprint store, and it was actually recommended to me by a salesman. Now why would they sell you something that voids your warranty? I didn't like how it made my phone look so I returned it anyways.

    Sent from my EVO using tapatalk.
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    Quote Originally Posted by reverepats View Post
    sprint sells the Seideo 3500 battery in the corporate store by my house.....for that matter e3very sprint store sells those batterys.....that makes no sense.......i would fight that....%100

    you would be incorrect sir, Sprint sells their own cell which actually uses Sony cells. It's also a different back cover and comes with 2. It's also not a lithium ion polymer nor is it 3500 mAh.

    The sprint (sony) pack is 2600mAh, is lithium polymer and I'm sure it doesn't void the warranty since it's sprint equipment. I got mine soon after I got my evo, not the same as the seido.
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    Quote Originally Posted by Unibrow View Post
    you would be incorrect sir, Sprint sells their own cell which actually uses Sony cells. It's also a different back cover and comes with 2. It's also not a lithium ion polymer nor is it 3500 mAh.

    The sprint (sony) pack is 2600mAh, is lithium polymer and I'm sure it doesn't void the warranty since it's sprint equipment. I got mine soon after I got my evo, not the same as the seido.
    Yes, it does void the HTC warranty, because it is not OEM. Doesn't matter that it is Sprint-branded.
  20. #20  

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    *shrug* If I ever have a problem, I'll just switch back out to the stock battery.
  21. #21  

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    I am a tech for sprint, and I have never, nor will any other tech in my store void a warranty for a battery that we sell in the store. It just wouldnt make any logical sense... We sell the 2600 battery at my location.
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    Quote Originally Posted by mycrownvic02 View Post
    I am a tech for sprint, and I have never, nor will any other tech in my store void a warranty for a battery that we sell in the store. It just wouldnt make any logical sense... We sell the 2600 battery at my location.
    That is good, but as far as HTC is concerned the warranty is void. This is BS, but it is what it is.
  23. #23  

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    Quote Originally Posted by MemBirdman View Post
    *shrug* If I ever have a problem, I'll just switch back out to the stock battery.
    Exactly, just as simply as that... the same thing goes for rooted devices. Even though I do not recommend rooting any device.
  24. #24  

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    The best advice I could give you is to get the sprint warranty, so you wouldnt have to deal with htc. I do find it odd that it would void the warranty, especially if sprint sells it. I will look more into this.
  25. #25  

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    why would rooting void htc's warranty when they are the ones trying to promote rooting? just something to think about.
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