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  1. Thread Author  Thread Author    #1  

    Default Cracked Screen - Help, Best way to get replacement

    I dropped my phone today on cement and shattered the screen.

    I have insurance, through sprint. I am not sure exactly on the rules that it covers; lost stolen broken etc.

    If I go in the store will they give me replacement on the spot?

    Does insurance not cover broken? should i just say i lost it?


    Thanks..
  2. Thread Author  Thread Author    #2  

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    Oh and my evo is rooted, not sure if that will matter bringing it back with a cracked screen
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    I read somewhere that u could get it replaced at a Sprint store for free... they will remove the screen piece and replace it.... but don't quote me on this. Call up a store and ask. U won't lose anything trying that

    Also, don't say u lost it... that's not a good idea :P

    Sent from my Evo 4G using Tapatalk
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    techh10's Avatar

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    Yea I would have to think outside the box for this one...wrap it in copper wire mesh to get rid of any radios then smash it then throw it away and say it was lost...jk jk if you are good with taking apart things just buy a replacement screen and fix it yourself or go online and I bet you could find a whole bunch of TRUSTWORTHY places that will repair it

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    kd0axs's Avatar

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    Quote Originally Posted by taniapomales View Post
    I read somewhere that u could get it replaced at a Sprint store for free... they will remove the screen piece and replace it.... but don't quote me on this. Call up a store and ask. U won't lose anything trying that

    Also, don't say u lost it... that's not a good idea :P

    Sent from my Evo 4G using Tapatalk
    Sprint no longer replaces screens. A broken screen now requires the phone to be replaced, which means a $100 deductible if you have TEP. Doesn't really matter if you bring the broken phone in or if you just say it's lost because you still pay the same $100 deductible.
    Sent from my HTC EVO 4G with Tapatalk
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    hmm thanks.. you can replace the screen? is it a difficult thing? i have so much work done with rooting i'd much rather do that
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    will it matter if its rooted with the cracked screen?
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    Unibrow's Avatar

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    I just went through this myself last week. The first store I called was wishy washy about replacing the screen and ultimately told me that they wouldn't. I called Sprint because the store that I initially called told me the policy had changed that day (hard to believe). The sprint rep said, after looking into the matter with the higher ups, that each store has their own policy on how they handle broken screens and suggested I call around.

    The next place I called only handled repairs as I figured if anything my chances with them were the best since that's all they do. They told me to bring it down. The fixed it for me under the warranty for free and said that their policy would be changing soon however, he also said that if I came into their store without insurance that it would cost me only $35 to have had fixed. DON'T GO THROUGH AZURION, call around first.


  9. #9  

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    Quote Originally Posted by oasis9389 View Post
    hmm thanks.. you can replace the screen? is it a difficult thing? i have so much work done with rooting i'd much rather do that
    There are some disassembly guides I have seen online and it doesn't look like too difficult a job if you are handy. If the LCD isn't damaged, I have seen the digitizer screens on eBay for about $27 shipped. If you can't get it fixed and you're going to be out $100 (and the wait for a replacement), it might be worth the money to try to fix it yourself (or have a friend if they are better mechanically). I found this on eBay that includes the required tools:



    The only other thing you would probably need is some black silicone adhesive (just go to any auto parts store or Wal-mart and buy a tube of Permatex Ultra-Black).
    Quote Originally Posted by oasis9389 View Post
    will it matter if its rooted with the cracked screen?
    Not for a screen replacement it shouldn't.
  10. Thread Author  Thread Author    #10  

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    Quote Originally Posted by Unibrow View Post
    I just went through this myself last week. The first store I called was wishy washy about replacing the screen and ultimately told me that they wouldn't. I called Sprint because the store that I initially called told me the policy had changed that day (hard to believe). The sprint rep said, after looking into the matter with the higher ups, that each store has their own policy on how they handle broken screens and suggested I call around.

    The next place I called only handled repairs as I figured if anything my chances with them were the best since that's all they do. They told me to bring it down. The fixed it for me under the warranty for free and said that their policy would be changing soon however, he also said that if I came into their store without insurance that it would cost me only $35 to have had fixed. DON'T GO THROUGH AZURION, call around first.


    hmm thanks.. i am in NYC i doubt any of them will take the time to repair my phone.. i can try NJ later on... just to verify you are talking about sprint stores right?
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    I'm in NY as well, might be worth a trip out to the Plainview Sprint Repair center if you have time.

    245 Newtown Road
    Plainview, NY 11803
    (516) 755-2074
    Last edited by Unibrow; 02-17-2011 at 10:10 AM.
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    Just left a Sprint store for a white spot on my screen. They said they do not handle cracks anymore, but would fix the white spot, so like everyone else says, just depends on store. As far as rooting, it does matter. They argued with me that I voided my warranty saying I signed a contract that I would not change the operating system, blah blah. After calling customer service, all is fixed but I would just un-root to avoid the hassle.
  13. #13  

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    Quote Originally Posted by Unibrow View Post
    I just went through this myself last week. The first store I called was wishy washy about replacing the screen and ultimately told me that they wouldn't. I called Sprint because the store that I initially called told me the policy had changed that day (hard to believe)...
    Actually, the policy on shattered screens changed last week, so he wasn't BSing you. Also, each store does not have its own policy. There might be a store that will do you a favor, or if you politely ask the representative or manager, they might help you out, but shattered screens are no longer covered for free by TEP.

    Hope that helps.
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    Quote Originally Posted by prdstm0nke View Post
    Actually, the policy on shattered screens changed last week, so he wasn't BSing you. Also, each store does not have its own policy. There might be a store that will do you a favor, or if you politely ask the representative or manager, they might help you out, but shattered screens are no longer covered for free by TEP.

    Hope that helps.

    ok, well even if that is true they said they would fix my screen if I had no insurance for $35 which seems crazy to me. The first store that said they wouldn't fix it under the TEP pointed me to ebay to look for a screen replacement if I didn't want to deal with Azurion. So, I would say it certainly does matter which store you call.
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    Quote Originally Posted by Unibrow View Post
    ok, well even if that is true they said they would fix my screen if I had no insurance for $35 which seems crazy to me. The first store that said they wouldn't fix it under the TEP pointed me to ebay to look for a screen replacement if I didn't want to deal with Azurion. So, I would say it certainly does matter which store you call.
    That's pretty ridiculous when the service center points you to eBay. . .
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    Quote Originally Posted by illwood View Post
    That's pretty ridiculous when the service center points you to eBay. . .
    exactly, that was the first store I had called. Their policy had changed apparently the morning that I fell and broke my screen. When I called Sprint, after calling the first store, they told me that the stores had their own policies on dealing with screen repairs and that she encouraged me to call around. Of course she could have been wrong but she put me on hold to check with the higher ups to double check.
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    I did'nt have insurance so when my screen in my Evo cracked I had no choice to look for an alternative fix. I bought the screen and tools to open my phone on Amazon I follow instructions how to disassemble the Evo online, and replaced the screen. Now I had fixed two co-workers screens and made some profit from my experience.

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    The new policy does not make much sense. If the screen is shattered as yours, you would have to do a claim. But if you have two cracks, less than 1" long, they can replace your screen. What I have found is if you ask them to do you a favor there should not be any reason they cannot replace your screen.
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    Quote Originally Posted by bridic View Post
    The new policy does not make much sense. If the screen is shattered as yours, you would have to do a claim. But if you have two cracks, less than 1" long, they can replace your screen. What I have found is if you ask them to do you a favor there should not be any reason they cannot replace your screen.
    The intent of the policy is not to replace screens with 2 scratches/cracks less than an 1" long. What's it's trying to say is if you AE the phone for a replacement, the screen cannot have cracks/scratches greater than specified. The idea is that just the screen scratches would fall under cosmetic. So, in theory, no more screen replacements in the service shops. It's either cosmetic or sent to asurion.

    As a preferred retailer for Sprint, we can no longer do these at my store. If we swap it by mail and the screen is shattered we'll get a chargeback. We can't name our own price and fix it with 3rd party parts because Sprint doesn't allow that. So, if a preferred store is actually following proper procedures, odds are they wont be fixing your screen. Non preferred shops are pretty much free to do as they please.
    Last edited by tndank; 02-23-2011 at 12:28 AM.
  20. Thread Author  Thread Author    #20  

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    I went to the one in madison square park by shake shack. they told me they no longer do swap outs b/c of a policy change.. i made a small stink and the manager decided to give me a refurb.. they said i'd have to pay the fee but i don't see it on my account yet and didn't pay it in store.
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    Sprint stores do screen replacements for $35.
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    Quote Originally Posted by npark View Post
    Sprint stores do screen replacements for $35.
    I feel like we need a sticky about this, I was told the same thing by a repair center (after they replaced it for me under TEP, no charge) after a store wanted me to send it in under an Azurion claim.

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