1. jazbojenkins's Avatar
    I am going to send in my day 1 EVO (hardware version 0002) to HTC to be repaired. I have a crack by the on/off switch, one by the down volume toggle, light leakage from below the home, menu, and back keys, as well as a white spot on the screen about the size of a pencil eraser. I am hoping HTC will just send me out a new phone. Is there any trick to insuring this happens? I am going to "mark" my phone in some manner to determine if I get the same one back. Has anyone sent in their phone to HTC, if so how long does it take to get back, and did you get the same phone or a new one? TIA. Jason
    02-22-2011 02:40 PM
  2. splmonster's Avatar
    I am going to send in my day 1 EVO (hardware version 0002) to HTC to be repaired. I have a crack by the on/off switch, one by the down volume toggle, light leakage from below the home, menu, and back keys, as well as a white spot on the screen about the size of a pencil eraser. I am hoping HTC will just send me out a new phone. Is there any trick to insuring this happens? I am going to "mark" my phone in some manner to determine if I get the same one back. Has anyone sent in their phone to HTC, if so how long does it take to get back, and did you get the same phone or a new one? TIA. Jason
    Why would you send it to HTC? If you take this into a Sprint store it is covered. I have had these things happen to mine, and all I do is take it into a Sprint corporate location with a repair center and they fix it within a hour. Basically they replace the entire front end of the phone.
    02-22-2011 03:16 PM
  3. project.in.process's Avatar
    i took mine in and stated only that i had light leakage (same areas of the phone) and the screen was becoming unresponsive.
    the tech said since it was w/i the 1yr warranty, HTC would cover it.i thought it would be a new phone, but when i got it, i entered in the dialer code "##RTN#" and found out that it was a refurbished unit.
    (it'll show you every statistic/informative tidbit about your phone--try it)

    it looked just like a brand new phone.
    i suggest you do the same when you get yours back.
    in terms of assuring you'll get a new one--i don't really think that's a possibility. sorry

    ##RTN# will show you the following:
    mobile number
    MSID
    MAC-ID
    CHIPSET VERSION
    ESN
    MEID (DEC)
    MEID (HEX)
    LIFE CALLS
    LIFE TIMER
    LIFE DATA RX
    LIFE DATA TX
    RECONDITIONED STATUS
    RECONDITIONED DATE

    OS VERSION
    SW VERSION
    RADIO VERSION
    HW VERSION
    PRL VERSION
    PRI VERSION
    PRI CHECKSUM
    ACTIVATION DATE

    you can use this when you receive your phone to check that it's the same phone you sent in, and if it's not matching the information, then you can see the Refurb Date
    02-22-2011 03:19 PM
  4. jazbojenkins's Avatar
    Why would you send it to HTC? If you take this into a Sprint store it is covered. I have had these things happen to mine, and all I do is take it into a Sprint corporate location with a repair center and they fix it within a hour. Basically they replace the entire front end of the phone.
    I do not have insurance, would that still work?? sounds easier than sending it off and all that. I have a repair store right down the street.
    02-22-2011 03:35 PM
  5. splmonster's Avatar
    I do not have insurance, would that still work?? sounds easier than sending it off and all that. I have a repair store right down the street.
    Yes it is covered under the warranty not the insurance. Those issues you have are not user caused.
    02-22-2011 03:41 PM
  6. rdandy5875's Avatar
    Be aware, the sprint store will usually charge you $35 (+tax)even if it is under warranty. What they call a convenience repair.

    I'm going through this same thing with my phone as the microphone has died.

    I raised hell at the store, while still being polite, and they did not waiver on the fee, and also said I will most likely get a refurbished unit.

    I would still rather deal with sprint FOR MY SITUATION because they will get me the refurb. evo in a couple days. I need a working microphone asap. If I was having issues like you, which doesn't affect the function, I would probably just go through HTC.
    02-22-2011 03:53 PM
  7. splmonster's Avatar
    Never been charged that $35 fee, and I have had my screen replaced twice and kick stand once.
    02-22-2011 04:01 PM
  8. jazbojenkins's Avatar
    i'll start with my local store, if it's 35.00 i'll consider sending it to htc, thanks for your help and I'll let you know what happens!
    02-22-2011 04:13 PM
  9. splmonster's Avatar
    Make sure it's a corporate store with a repair center.
    02-22-2011 04:30 PM
  10. jazbojenkins's Avatar
    It is a corporate store with repairs, thanks
    02-22-2011 08:31 PM
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