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Sprint now offering a fix for broken 3G media streaming
Haven't seen anyone post this yet, but got an unsolicited message on my EVO last night:Streaming on Your HTC EVO Device
Streaming quality on your HTC EVO may be impacted by a known issue with the Sprint carrier network. To resolve this issue, please contact Sprint at 888-211-4727. Let them know that you are having trouble streaming multimedia on the HTC EVO with software version 3.70.651.1
- 04-27-2011, 07:27 AM #2
Would you be willing to check two settings to verify that this is the same fix as others. I promise that you won't end up changing anything, it will only be done through a "view" mode.
1) Dial ##3282#
2) Choose View Mode
3) Choose Advanced
What are the values for the following two settings?
HTTP PD Proxy Port
HTTP PD Proxy Address
- 04-27-2011, 09:09 AM #3
- 04-27-2011, 09:21 AM #4
- 04-27-2011, 10:00 AM #5
- 04-27-2011, 01:52 PM #6
I finally called last night and the person didn't know what I was talking about. I was transferred to someone else. She had me shut off the phone and remove the battery. I asked what she was doing and she said she had to do something on her end. when I restarted the phone she had me check Youtube. It wouldn't work. I think it worked before the "fix" whatever that was.
Then she transferred me to another guy. He basically said I needed to hard reset my phone. I don't want to do that because I don't have everything backed up. I told him I had extremely low data speeds. He said I should clear my cache.
So, I still have super slow 3g speed AND I still get the streaming error.
- 04-27-2011, 03:12 PM #7
- 04-27-2011, 03:30 PM #8
- 04-27-2011, 04:32 PM #9
- 04-27-2011, 06:29 PM #10
- 04-27-2011, 07:11 PM #11
so is that all they are doing? changing the proxy port and address ota??
ive initiated this fix a long time ago myself, like many others. anyone know if they actually do anything on their end? otherwise im not gonna waste my time calling...'are you on the device now?' 'of course.' 'is there another number i can contact you at?' hate hate hate.
- 04-27-2011, 07:52 PM #12
- 04-27-2011, 08:39 PM #13
Because I still have problems with Streaming, even on a strong 4G signal with both TuneIn Radio as well as Shoutcast within WinAmp.
- 04-27-2011, 09:45 PM #14
after, my rtsp settings were back to default while the http pd settings remained at zero.
seems to me we'd want the real time streaming protocol set to 0 and 0.0.0.0
- 04-27-2011, 10:51 PM #15
- 04-27-2011, 11:25 PM #16
If rooted, do I need to return to stock before calling? Anything they do on their end going to break my root?? I have stock rom but have frozen nearly all bloatware.
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HTTP PD Proxy Port:0
HTTP PD Proxy Address:0.0.0.0
So it's the same as the fix that's been on the forums for a couple months, except Sprint is now "admitting" there was a problem and will fix it for you if you're not comfortable with going in through the MSL (which is admittedly easy and I had already done, but had to hard reset my phone to fix the Hotspot and it went back to the bad values when I did). I was just surprised to see the message come from Sprint themselves.
- 04-28-2011, 07:57 AM #18
- 04-28-2011, 09:23 AM #19
i still feel that the real time streaming protocol should be set to 0's as well, like i had it before i called. running default rtsp settings and with 0's for http pd settings for a few days to see how it goes.
- 04-29-2011, 03:24 AM #20
So, I tried this fix, changing my PD port to 0 and my pd address to 0.0.0.0 and it COMPLETELY broke my MMS. It would download but never display the pictures. I change it back to the default settings and miraculously my MMS pictures start showing again. What's the deal with that?
- 04-29-2011, 08:24 AM #21
- 05-05-2011, 10:11 AM #22
- 05-06-2011, 11:38 AM #23