Sense reboots

**tsak6789** · 06-30-2011, 10:29 PM

I know I'm not the only one having this issue. And up until an hour ago I thought it was just the Evo 4G. But a coworker has the same problem on her Shift.
Is HTC addressing this? Its making me miss my Pre!

**tsak6789** · 07-02-2011, 08:46 PM

I'm bumping this because it's getting worse. I plan on going to Sprint on tuesday and demand something be done.
I'm constantly defending Droid to my Apple friends, but it's getting harder to do when crap like this happens. I'm sure it's a problem on HTC's end, not Droid but still...

**Gekko** · 07-02-2011, 08:57 PM

Turn off/Disable (uncheck) Fast Boot in settings. Then do a Restart/Reboot.

Settings---->Applications----->Fast Boot (Uncheck). Restart/Reboot.

Report back to us.

**tsak6789** · 07-03-2011, 11:34 PM

Originally Posted by Gekko

Turn off/Disable (uncheck) Fast Boot in settings. Then do a Restart/Reboot.

Settings---->Applications----->Fast Boot (Uncheck). Restart/Reboot.

Report back to us.

Well its been about 24 hours, and the reboots have been few, and far between.
It still happens with a few apps like Cut the rope, angry birds, and plants vs zombies. And only a few times after web browsing.
Its a hell of a lot better than before though. At least now I can send a txt without having my phone reset.
Thanks Gekko!

**smileshappy** · 07-05-2011, 10:41 PM

I just experienced this on my wifes Evo Shift(so it isn't justbour EVO's). Something with the gingerbread update and sense isn't playing nice.

I get the damn white screen and green HTC logo a lot exiting from the web browser.
Un check fast boot. Restart... Still does it.

**ICU812** · 07-05-2011, 10:52 PM

I'm getting the reboots now too after the new update to GB. Mine, as far as I can tell, mainly occur when using the camera and web browsing. I have even noticed while reading a book I can hear the phone reboot, vibrating upon start-up, while on my night stand beside my bed. Before the update I had no problems and I've had this EVO since launch day. No new apps either so I know that's not the problem.

**noshooz** · 07-05-2011, 10:58 PM

The "HTC - Loading" stopped for me after turning off Fast Boot and restarting <knock on wood>.

**papachan** · 07-06-2011, 01:24 AM

I still get reboots after camera/camcorder use (and on some of the games like Cut the Rope).
I also noticed that the brightness is at 100% (normally I use a less %).
The only time the % jumps that high is when I'm using the camera...
I guess it's caught in that mode right before rebooting...
ANNOYING, all these reboots...

**tsak6789** · 07-06-2011, 07:47 PM

Went to Sprint yesterday, and they did a "hard reset" or whatever.
Not only did I lose all my progress on Angry Birds, but the phone has rebooted twice. It's still better than before I turned off the Fast Boot.
I think I'm going to get the 3D anyway.

**tsak6789** · 07-06-2011, 07:48 PM

Oh yeah. They also cleared up about 300mb of memory, so the phone is a bit faster now.

**noshooz** · 07-07-2011, 11:09 AM

Originally Posted by noshooz

The "HTC - Loading" stopped for me after turning off Fast Boot and restarting <knock on wood>.

Spoke too soon. They started up again last evening and I've had four restarts since.

My replacement EVO (dead USB charging port) arrives either tomorrow or Monday. Hopefully that one won't have the problem...

**Gekko** · 07-07-2011, 11:21 AM

are you sure it's not a rouge app or setting? did you try a factory erase wipe first? i'd replace the phone as a last resort.

**tsak6789** · 07-07-2011, 07:40 PM

Originally Posted by Gekko

are you sure it's not a rouge app or setting? did you try a factory erase wipe first? i'd replace the phone as a last resort.

It's happening on too many phones for it to be a rouge app. I did a factory reset on my Evo, and it still happened a few times.
My friend with an Evo Shift has it happening all the time.

**Gekko** · 07-07-2011, 08:37 PM

Originally Posted by tsak6789

It's happening on too many phones for it to be a rouge app. I did a factory reset on my Evo, and it still happened a few times.
My friend with an Evo Shift has it happening all the time.

disagree. it's happening on a minority of phones which leads me to believe it's user error.

**JonRuh** · 07-07-2011, 10:33 PM

Originally Posted by Gekko

disagree. it's happening on a minority of phones which leads me to believe it's user error.

I doubt its a user error the same thing has been happening to me ever since the 2.3 update and ive been using my phone the exact same as i was on 2.2

**tsak6789** · 07-07-2011, 11:07 PM

Originally Posted by Gekko

disagree. it's happening on a minority of phones which leads me to believe it's user error.

Even the people at Sprint told me they've had a lot of complaints about it. I'm sure it's not everyone, but I haven't done anything differently since before the GB update.

**smileshappy** · 07-08-2011, 06:24 AM

This is not user error.

These reboot have me really thinking of finally taking the plunge it rooting.
Maybe try just a plain vanilla gingerbread rom.

**VaccPalm** · 07-08-2011, 06:26 AM

I know 5 people who got shift, 3d evos etc and its happening on all of them. Its seems to me like a big issue and no way user error.

**Unibrow** · 07-08-2011, 07:07 AM

Originally Posted by vaccdroid

I know 5 people who got shift, 3d evos etc and its happening on all of them. Its seems to me like a big issue and no way user error.

is your device actually restarting or is it simply the Sense launcher. I remember when ever I used something that was pretty intensive memory wise (or at least I thought it to be) when going back to the home screen you would get the htc sense screen (just like a reboot) but it was very quick because it was just the launcher and not the actual phone restarting.

If that's the case, and this is just my opinion, it sounds like your phone is running low on memory and putting the launcher at a lower priority over other things (it needs to kill something to free up memory).

Even now, after I rooted my phone and running launcher pro, I still have that same issue where the launcher restarts although if you keep your launcher cleaned up I find that it restarts more quickly and less often.

I would try a different launcher if this is the case or maybe remove some of the things on your home screen. I'd imagine that if you have a lot of widgets and so on running on your home screen it is going to use a lot more memory.

**VaccPalm** · 07-08-2011, 07:12 AM

Yeah I thought it was a memory issue but after a reset and fresh phone and no difference and then all the folks having the same issue I realized its not my Phone..

**Unibrow** · 07-08-2011, 07:39 AM

Originally Posted by vaccdroid

Yeah I thought it was a memory issue but after a reset and fresh phone and no difference and then all the folks having the same issue I realized its not my Phone..

but is it the launcher that is restarting or the phone itself? If it's the launcher it won't matter if it's a fresh phone if you are using the same app that is causing the launcher to be killed in memory to free up memory for that app you're using. If you're booting up the phone and using the browser or doing some menial task the laucher should not be getting killed in memory but if you're using a fresh phone and watching a flash video, have a bunch of tabs open in your browser or open a game like Peggle I can almost guarantee it will reboot the sense launcher especially if you haven't just restarted the phone itself.

**theelite1x87** · 07-12-2011, 10:25 PM

Wow...I thought it was just my wife having bad luck.... I am also having this problem since the update. My wifes phone would randomly reboot (return to the white EVO 4G boot screen) throughout the day. Did a hard reset of the device. Problems remained. I just recently returned her phone. The rep at the store told us that he thinks the latest update caused the issue because ever since the update he has seen several such cases come into his store. I received the new (well...refurb...) device for my wife. Before I even had a chance to do much with it (was just done syncing her gmail) it did the same crap as the previous phone. Rebooted. It did it twice more while I was trying to install some apps (update facebook, angry birds, nothing crazy or rogue). I immediately returned the phone to the store, and another replacement is inbound, but after reading all this I don't think another replacement will do any good. My wife REQUIRES a working phone for her employment at her job. A phone that keeps rebooting randomly does not make me or her happy.

My phone is rooted and running a custom rom, so I have not seen any issues. But I should not have to resort to voiding the warranty on my wifes phone just to get it working properly!!!!

**tsak6789** · 07-15-2011, 08:55 PM

Ok enough is enough. I went and downloaded another lancher. Currently I'm using ADW launcher, and while I don't like it as much as Sense, it hasn't crashed once.
I really hope HTC does something about this.

**Citizen Coyote** · 07-15-2011, 11:59 PM

Originally Posted by theelite1x87

Wow...I thought it was just my wife having bad luck.... I am also having this problem since the update. My wifes phone would randomly reboot (return to the white EVO 4G boot screen) throughout the day. Did a hard reset of the device. Problems remained. I just recently returned her phone. The rep at the store told us that he thinks the latest update caused the issue because ever since the update he has seen several such cases come into his store. I received the new (well...refurb...) device for my wife. Before I even had a chance to do much with it (was just done syncing her gmail) it did the same crap as the previous phone. Rebooted. It did it twice more while I was trying to install some apps (update facebook, angry birds, nothing crazy or rogue). I immediately returned the phone to the store, and another replacement is inbound, but after reading all this I don't think another replacement will do any good. My wife REQUIRES a working phone for her employment at her job. A phone that keeps rebooting randomly does not make me or her happy.

My phone is rooted and running a custom rom, so I have not seen any issues. But I should not have to resort to voiding the warranty on my wifes phone just to get it working properly!!!!

My whole ordeal with rebooting Sense and endless power cycling makes me sad I didn't root my phone right before Gingerbread was announced as I had originally planned. Instead I took the OTA update and eventually had to replace my beloved original EVO (which had no problems and had been working flawlessly up to that point) with two different replacements. The one I have now is a little quirky but at least it's stable. Keep going back to Sprint and have them give you new phones; one will stick.

And you can bet I'll be rooting my phone once GB is finally cracked open.

**dmrdsm** · 07-16-2011, 04:48 PM

Everyone that is having the problem needs to go to the HTC site and fill out a contact email and tell them about it. Let your voices be heard. They will of course return a canned response to you, but at least it made me feel good to tell them it's been a rough 2-3 weeks with the GB update. Haggle back with them when they send you that canned response also. They need to know that their GB update stinks! They need to hear from you. The Sprint site/forum had a consolidation thread on it that was dated 6/23....so many people are having issues. One of the poster claims HTC is working on a fix, but if that is true, it sure is taking along time. Assume since the phone is a year old now, they have higher priorities. Apparently it is a power management problem.

No more bragging to friends about HTC or my EVO anymore. My phone had been perfect since I got it last June 2010...but the GB update made my smart phone, just a phone. I can't use the camera, the GPS or any apps because of the freezes and reboots. I'm down to just a few native things on my desktop such as email, my power bar, manage settings and a couple of bookmarks. It's been exhausting doing factory resets and getting thngs back to normal, so I'm now a minimalist. Sad, very sad. Good luck everyone!