Qwerty Keyboard problem

**qfnol31** · 01-18-2011, 08:03 PM

I think that this may be an issue with particular sites, but I will see if I can find any pattern.

**Krgdesigns** · 01-19-2011, 09:51 AM

Originally Posted by qfnol31

I think that this may be an issue with particular sites, but I will see if I can find any pattern.

Its not sites for me its text messages that it is doing it in, I may try and exchange my phone to see if it is maybe just a batch of phones that had the issue

**StAlphonso** · 01-19-2011, 10:33 AM

using handcent sms i have never experienced that problem (or i dont think i have at least) but ill keep an eye out for it in the future

**sb65** · 01-19-2011, 11:19 AM

I followed the steps suggested by HTC support (other than factory reset) and it did not work. The steps to delete all of my text messages also did not work so I went in and manually deleted all 80 or so threads. Did a reboot and it still has the screen jumping up and losing focus when texting. Guess I have to try the factory reset now. Anyone know a good utility to backup my phone numbers (i.e. my contacts for which I do not have gmail contacts for, only phone numbers -- from my old phone).

**jscher2000** · 01-19-2011, 03:50 PM

Originally Posted by sb65

I followed the steps suggested by HTC support (other than factory reset) and it did not work.

I wonder whether there is a hardware problem with your keyboard?

**Krgdesigns** · 01-19-2011, 06:22 PM

Originally Posted by Jeffro

I wonder whether there is a hardware problem with your keyboard?

That would mean its a problem with a batch of phones because a lot of us are having this issue

**keylow** · 01-19-2011, 09:09 PM

I have been using Go SMS lately and have yet to experiance the screen shift I once experienced on day 1 of owning the phone.

I tried to create the error today by sending myself text messages but was un-successful (using stock messenging app).

**mattvalenz** · 01-20-2011, 12:12 PM

OK thanks for the detail. I have submitted this to our Product Marketing team and will add to this thread when I have an answer on when this may be opened up for investigation with HTC.

Matt
Sprint Product Ambassador

**quahtrader** · 01-24-2011, 09:57 AM

Originally Posted by mattvalenz

Please keep me posted on this and give me as much detail as possible on this. I report issues that manifest on the forums to our device teams weekly.

Thanks.

Matt
Sprint Product Ambassador Team

I just picked up 2 shifts for my daughter and myself - bth coming from Pre's.

We are both having this exact problem(s) -

1. Sudden loss of focus while typing a text message.

2. Screen not positioned properly (have to scroll down to see complete data entry area).

It's really annoying. I can't see any specific sequence of events that leads to the loss of focus. At first I thought I was just being fat fingered - but my daughter says the same thing happens to her.

You can recreate part of the problem by doing this:

1. Open message thread in portrait mode.
2. Slide keyboard open (before rotating to landscape).
3. Rotate to landscape. Screen is not in proper position.

You will notice the when you open a message thread, there is a second "flicker" where the thread is positioned properly, with the text entry window showing completely. This second "flicker" do not happen when the phone is oriented/keyboard open in certain combinations.

**PatMcGroin** · 01-25-2011, 09:36 AM

having this issue as well exactly as its described here already. really quite annoying seeing i bought this phone specifically so i can text without problems.

if anyone figures out a solution please pass it on.

**frankrenzulli** · 02-07-2011, 07:38 AM

Also having this exact problem.. not enough to make me get rid of this phone because I love it, just a little annoying. I am not going to do and hard reset because apparently that does not solve the problem, and then I would have to set my phone back up the way I want it. Should we just wait for an OTA update or should I go back to RadioShack and ask for a new one while it is still within my 30 days?

**Quacker87** · 02-08-2011, 02:45 PM

Well my phone eventually got to the point where I could barely type one word and go to the next without it jumping on me. I took it back and got the regular evo and I am much happier now. Feels like a more solid device with no moving parts. Bottom line is the sprint store said nobody had been coming in with the same problem so it must have just been my phone. When I explained to them that there WERE!!!! other people having the same problems as me I pretty much got the old shoulder shrug so I told them to just give me an evo and I was out of there. Doesnt seem like they give a crap so why should I anymore. Have a good one guys and gals I'll be in the evo forum. Good luck on all your phones trying to get them to fix them.

**Sonkway** · 02-10-2011, 03:12 PM

Have the same issue with my shift. I'm already on my second shift as the first had an unrelated problem. I have experienced this on both devices. I know I've preformed a hard reset on the last device and while I believe it continued to move the screen down on occasion I cannot say for certain. Happens about 80% of the time though I don't notice too much as I've found myself using the on screen keyboard about 50% of the time anyway just for short messages.

**mattbaker7** · 02-23-2011, 03:58 PM

Soooo, it's been over a month and still there's not a definitive fix for this or a reason why... Like everyone else, it's not overly annoying, but it does start to bug me after it does it a few times. Please figure this out HTC!

**sb65** · 02-24-2011, 09:57 AM

I exchanged my first Evo Shift for a new one and the screen focus jumping issue does not seem to be happening anymore. However, the problem where you are not prompted for your pin/code when activating the phone via sliding the keyboard out unless you have it set to immediately lock, is still a problem (i.e. if you have it set to lock after 3, 5, 10 etc minutes, you can slide the keyboard out after 15 mins and the phone is wide open and ready to use).

**B-San** · 02-25-2011, 05:50 AM

I'm having this issue as well.. will have to get back to the store soon before my 30 days is up...

**B-San** · 02-28-2011, 04:28 PM

Went back to the store & they offered to replace it without hesitation...

Before I go ahead with the exchange - I'm going to attempt to back up all my data..

So far I've gotten these apps from the marketplace: Backup Everything, SMS Backup & Restore & SMS Backup +

Also have a 16 micro SD card that I'll simply insert in the replacement phone...

Any feedback on these apps or any other suggestions as to how I may best backup all my stuff?

**B-San** · 02-28-2011, 05:18 PM

Ok I've started a new thread about backing up/restoring data here: http://forum.androidcentral.com/htc-...ent-phone.html

Thanks!

**B-San** · 03-08-2011, 04:32 AM

Well my replacement phone ended up having the same issue.. doesn't happen as often but still...

... my friend who got a Shift a week before I told me that his does it occasionally as well...

- I may just end up sticking with this one and hope that a software update will fix the situation...

**sb65** · 03-08-2011, 08:18 AM

Latest exchage with HTC support about the "screen shift" issue when texting:

I spoke with an Escalations Team member and he said we have had this issue happen on every ROM version. Whether that version is official or unofficial it still happened. So this turns out to be a quirk with Android in general and he said there is nothing wrong with your device.

He also suggested you might want to try a third party messaging application from the Market to see if this works better for you.

Guess I'll try Handcent or something to see if it helps. Or just live with it. My replacement phone was fine for a while, but now the issue is cropping up, though not nearly as often as the first phone. Maybe I'll first try deleting all of the text threads since it was fine for a few weeks after I got it.

**bullettrain** · 03-09-2011, 10:39 AM

I switched from stock to Handcent to GoSMS and only had the issue on the stock messenger.

**croth#ac** · 04-07-2011, 03:15 PM

I know I am late to the game on this one, but I have this problem ALL the time when using the physical keyboard. It is a bummer because it is the one of the two things that makes me sigh with frustration about this phone (the other being the actual Phone portion freezes up and I have to reset my phone just to make a phone call). Otherwise, I am pretty much obsessed with it!

**timmo** · 04-07-2011, 03:26 PM

Originally Posted by croth

I know I am late to the game on this one, but I have this problem ALL the time when using the physical keyboard. It is a bummer because it is the one of the two things that makes me sigh with frustration about this phone (the other being the actual Phone portion freezes up and I have to reset my phone just to make a phone call). Otherwise, I am pretty much obsessed with it!

Install "GoSMS Pro" and you will be one very happy person. It works so much better/nicer than the stock SMS app, and it's free! I never have a keyboard problem with it. The stock SMS app does not play nice with the keyboard for some reason.

**Roosterman** · 04-09-2011, 09:38 AM

Originally Posted by timmo

Install "GoSMS Pro" and you will be one very happy person. It works so much better/nicer than the stock SMS app, and it's free! I never have a keyboard problem with it. The stock SMS app does not play nice with the keyboard for some reason.

Thanks timmo, I just installed and sent a text with no shifting!

Love the phone and this was irritating so it is nice to solve the issue.

**huckneck** · 04-15-2011, 10:40 AM

I just took the plunge and switched from a BB 8330 to the shift this week(single tear). So far I am really liking the shift except this issue with the qwerty texting is really annoying. It happens every time I am typing a text. I plan to try another texting app. Thank you to all for the suggestions.