Two days into my new sprint contract and cracked screen

[evoldroid]

Man am i sick today.Just purchased the HTC Evo shift friday and today while sitting at Arby's eating i got a message picked the phone up answered and when i went to put it down it dropped on the table and cracked the screen.Talk about bad luck.Im only two days into my 30 day risk free trial and and gotta pay 100 to repair phone this sucks !!!!!

 

[texrmm91]

you don't have to pay the $100. just turn on the $7 a month insurance and let it ride out this month. Then turn it off at the end of the month. Take it to your nearest sprint corporate store and they should fix it right there for free.

 

[evoldroid]

I already have the total protection on the phone.But I called Sprint and they said I would have to pay 100 deductible

 

[boobie1292]

you should not since you have insurance

 

[Smitty_82]

In the long run, prob just better to pay for the repair. At least it's cheaper than getting a new phone.

 

[mtbykr]

Sprint tells you you have to pay for the repair....my local sprint store does it for free if you have the insurance

 

[RickNY]

TEP for breakage of the phone falls under Asurion - $100 deduct....

Free replacement is only for "Mechanical or electrical failure, routine maintenance, and failure from normal wear and tear. File your replacement request within 60 days of incident."

Asurion under TEP with the $100 deduct. falls under "Loss, theft, physical or liquid damage and resulting corrosion, and fire or lightning damage. File your replacement request within 60 days of incident."

If your local store replaces it free of charge, its because they did it as a courtesy and considered the screen defective, thus causing the breakage.

 

[Ntchwaidumela]

It's always best to take it to a full service store. They can deal with your problems directly, and they usually find a way to save you money.