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I have been doing some digging but I am not a programmer, the device is failing the deviceID check. I can decomplile the DEX file but don't know where to edit the program so it does not check the deviceID. This may be similar to issue with early versions of NetFlix. Here are the crash specifics:
Exception class name: java.lang.NullPointer Exception
Source file: LoginUtils.java
Source class: com.support.utils.LoginUtils
Source method: getDeviceID
Note: I also posted this on XDA.