Can't download apps from Android Market

**yapkuen** · 06-03-2011, 01:19 AM

Anyone else having this problem today? Tried to download new apps and a few updates, and none of them would download. I just get a "download unsuccessful" message. I've tried it on several different WiFi connections, so it's not that, and I can download apps just fine on my Droid Incredible, so it's apparently not an Android Market problem. I can also download and install with no problems from Amazon app store. Did a reboot of my Flyer, and that didn't solve the problem either.

**kitster** · 06-03-2011, 07:56 AM

Apparently the Android market - both online and on device - was having serious problems yesterday (according to some Android web sites). I had no problem yesterday, but do know some who did. Give it a couple of hours and try it again. See if that helps.

**yapkuen** · 06-03-2011, 02:11 PM

Originally Posted by kitster

Apparently the Android market - both online and on device - was having serious problems yesterday (according to some Android web sites). I had no problem yesterday, but do know some who did. Give it a couple of hours and try it again. See if that helps.

Hmm, I'm still out of commission. Tried to do a factory reset to fix, but discovered that my tablet freezes up before anything resets and I actually have to force close the factory reset process=-O

**yapkuen** · 06-04-2011, 03:18 PM

Ugh, still locked out. I'm tempted to just switch entirely to Amazon App Store, except i can't update or re-download any of my paid apps that I got through Android Market.

**LowFire** · 06-04-2011, 06:34 PM

I'm finding a lot of apps I can't install because of the country I am in. Luckily all of those apps i can get to on my phone, download, use Astro to back up, put into Dropbox, then run from there. Sort of convoluted, but it works!

Sent from my HTC Flyer P512 using Tapatalk

**yapkuen** · 06-04-2011, 06:42 PM

Well, I finally managed to get around my phone's apparent reluctance to factory reset (by doing it through Hboot instead), and it seems my downloading abilities are back. Makes me wonder what exactly went wrong on my Flyer that made Market cease to allow me to download apps, but I guess I'll never know... unless it happens again.

**S Prime** · 06-05-2011, 04:21 AM

Originally Posted by yapkuen

Well, I finally managed to get around my phone's apparent reluctance to factory reset (by doing it through Hboot instead), and it seems my downloading abilities are back. Makes me wonder what exactly went wrong on my Flyer that made Market cease to allow me to download apps, but I guess I'll never know... unless it happens again.

What is H Boot?

**yapkuen** · 06-05-2011, 10:08 PM

Originally Posted by S Prime

What is H Boot?

Hboot is the bootloader, the thing that you boot into if you hold the volume down button while powering up the device.

**delthor7** · 06-22-2011, 12:05 PM

Same problem for me. I tried the volume button like you said above, but it doesn't work. Any help?

**yapkuen** · 06-22-2011, 12:13 PM

Originally Posted by delthor7

Same problem for me. I tried the volume button like you said above, but it doesn't work. Any help?

I had trouble getting the volume down button thing to work for awhile too, but basically you need to hold down the button, press power, and keep holding down the volume down button (even after you release power) until it boots into hboot.

**delthor7** · 06-22-2011, 12:57 PM

Thanks for the quick reply. I tried it again: powered off, held down volume down button, pressed & released power (still holding vol down), then it quickly goes right to the usual home screen. Can I pull the battery or something?

**delthor7** · 06-22-2011, 03:03 PM

I ended up checking youtube and saw how someone reset the Evo. I held down the volume down button, and then the power button together (took at least 10 seconds!) then released both when I saw the hboot screen come on. I was able to hard reset it from the menu there. I can now download/update from the Market again. Thanks so much for the input. Hope it helps anyone else having problems.

**yapkuen** · 07-24-2011, 03:51 PM

delthor, has this issue recurred for you? Mine is having the same problem again. Having to factory reset my device every month is unacceptable.

**yapkuen** · 07-24-2011, 08:57 PM

Quick update to this, for delthor or anyone else who previously suffered the same problem: I took my Flyer into Geek Squad and told them what was up. They spent an hour fiddling with it and eventually told me that the combination of the repeated Market problems, coupled with the inability to factory reset through the settings menu suggested some corruption of the software installation, and they gave me a brand new replacement unit.

**delthor7** · 07-29-2011, 11:43 AM

Never happened again for me (knock on wood). Thanks for the info, yapkuen. I'll keep it in mind in case.

**ffastffrank** · 09-17-2011, 10:26 PM

I am having the same problem. I cannot update or load new apps from the Market. I have tried a whole series of suggestions, but still no luck.

I would like to see HTC directly respond to this issue. It is an expensive tablet and we deserve better. I don't want to do a hard reset and loose all my setup.

HELP HTC!!!!!!

**vangry** · 10-19-2011, 03:19 PM

Hi,

I have the same problem than you: since two or three days my Flyer doesn't want to download anything from the AndroidMarket ( it seams to start downloading but instant stops without any error message... But no new app downloaded).

Hope... Before hard reset !

**yapkuen** · 10-22-2011, 04:32 PM

Originally Posted by vangry

Hi,

I have the same problem than you: since two or three days my Flyer doesn't want to download anything from the AndroidMarket ( it seams to start downloading but instant stops without any error message... But no new app downloaded).

Hope... Before hard reset !

Bummer to hear that, vangry. If you're in the US and got yours from a Best Buy, I'd definitely recommend taking it in to Geek Squad. Even if all that happens is that they hard reset it on the spot for you, at least there'll be a record of you having brought it in, so that if the problem keeps coming back, you can justify having them send it in for a replacement under the manufacturer's warranty.

**Codeworks** · 11-01-2011, 08:59 AM

+1 to the issue...

I could not do the reset through the menu, so I had to force the button combination reset... Then all was well... Apps were downloading, I was happy.

Then, a few hours later I tried downloading more apps and had the same issue. Very frustrating. From a selfish stand, I am happy that others are having the exact same issue. The problem, however, is that by looking at the stock levels on Bestbuy.com, I seem to have gotten the last one in Milwaukee!

From the looks of the issue, I will need to exchange at some point. No one has had any luck with this issue just clearing up on its own?

Thanks.

**sweeneyte** · 11-02-2011, 10:38 AM

I had this problem on my Flyer and I found lots of Android forums discussing it. It's widespread - many different manufacturers and devices - and it's been going on for a long time. It's a known problem and Google is supposed to be working on it.

It appears to be a problem with the gmail account associated with the Market. If you configure more than one gmail account for your Google app(s) - e.g., Gmail, Talk - the Market can switch to the wrong one and then fail to download. There isn't a straight-forward way to correct this. Some folks found that if they purged all the cache and app data from the Market, Download Manager, and the various other Google apps their device would prompt them to enter their Gmail account and the Market would start working again. It worked for some but not others. I tried some of those solutions on my Flyer and none of them worked for me. I had to reset using the volume down / power button method since Factory Data Reset in Settings-Storage didn't work.

There's an updated Market app - check out some of the comments. Folks want to know if it corrects this problem.

http://www.androidcentral.com/new-an...w-new-settings

**yapkuen** · 11-02-2011, 12:39 PM

Originally Posted by anachronism

I had this problem on my Flyer and I found lots of Android forums discussing it. It's widespread - many different manufacturers and devices - and it's been going on for a long time. It's a known problem and Google is supposed to be working on it.

It appears to be a problem with the gmail account associated with the Market. If you configure more than one gmail account for your Google app(s) - e.g., Gmail, Talk - the Market can switch to the wrong one and then fail to download. There isn't a straight-forward way to correct this. Some folks found that if they purged all the cache and app data from the Market, Download Manager, and the various other Google apps their device would prompt them to enter their Gmail account and the Market would start working again. It worked for some but not others. I tried some of those solutions on my Flyer and none of them worked for me. I had to reset using the volume down / power button method since Factory Data Reset in Settings-Storage didn't work.

There's an updated Market app - check out some of the comments. Folks want to know if it corrects this problem.

http://www.androidcentral.com/new-an...w-new-settings

Hmm. I've only ever had one Gmail account on my Flyer, so I don't know what it means that I still experienced the issue. Also, if the issue is not Flyer-specific, does that mean that there's a separate software problem with the Factory Reset not working through Settings? Has anyone successfully performed a Factory Reset through the Settings menu on a U.S. Flyer?

**fluffynotfat** · 11-04-2011, 01:06 AM

I've been having the same problem. I can not do a factory reset through the settings and have done a hard reset twice now since the same problem keeps recurring. I talked to HTC and they said a hard reset is the only fix for it. They explained it was a gmail account issue not being able to properly communicate through the market. They seemed aware of the problem but not too concerned about it. I got my flyer in AZ and have since moved to another state where the local bestbuy seems reluctant to exchange it. I think it is unacceptable that I have to wipe my flyer everytime I'm unable to download from the market and the amazon appstore just isn't the same. I was told that since the flyer has come down in price it would just be easier to buy a new one but why on earth would I do that after having such a bad experience with HTC and bestbuy already.

**yapkuen** · 11-05-2011, 02:54 AM

Originally Posted by fluffynotfat

I've been having the same problem. I can not do a factory reset through the settings and have done a hard reset twice now since the same problem keeps recurring. I talked to HTC and they said a hard reset is the only fix for it. They explained it was a gmail account issue not being able to properly communicate through the market. They seemed aware of the problem but not too concerned about it. I got my flyer in AZ and have since moved to another state where the local bestbuy seems reluctant to exchange it. I think it is unacceptable that I have to wipe my flyer everytime I'm unable to download from the market and the amazon appstore just isn't the same. I was told that since the flyer has come down in price it would just be easier to buy a new one but why on earth would I do that after having such a bad experience with HTC and bestbuy already.

Ugh, sorry to hear that. The only way this could be remotely acceptable is if HTC is too busy working on Honeycomb (or ICS) for the Flyer and therefore has no time to fix this problem.

**batmanxgr** · 11-10-2011, 05:30 AM

I couldn't access Android marketplace about a three weeks ago. I just restarted my flyer and EVO and everything was normal. I'm assuming that before you guys did all this hard resetting and stuff. You tried restarting your flyer?

**yapkuen** · 11-16-2011, 03:32 PM

Originally Posted by batmanxgr

I couldn't access Android marketplace about a three weeks ago. I just restarted my flyer and EVO and everything was normal. I'm assuming that before you guys did all this hard resetting and stuff. You tried restarting your flyer?

On my first Flyer (the one that had the problem), yep. Rebooted, cleared the Market cache, cleared my data from Market and re-logged in, uninstalled any Market updates... basically anything I could think of to avoid hard resetting, because I had work files stored in Notes that for confidentiality purposes I could not back up to Evernote. All no help.