1. FCBenefield's Avatar
    My old phone broke on me, and a family member sent me a old HTC Hero. I'm having a problem activating it. When I call *2 and go through the process. It asks for a 11, 14, or 18 digit code that can be found on the phone box. The only problem is that I don't have that code. Is there any other way to get that code? Please help, and thank you for reading.

    EDIT: The code is also not in the settings
    11-01-2012 06:09 PM
  2. ThePurpleAndroid's Avatar
    Look in your settings under About Phone

    ~~HTC Evo Design~~
    11-01-2012 06:26 PM
  3. FCBenefield's Avatar
    I did. The code I need isn't in there.
    11-01-2012 06:32 PM
  4. ThePurpleAndroid's Avatar
    You may have to call the service provider to re-activate a used device

    ~~HTC Evo Design~~
    11-01-2012 07:34 PM
  5. cerebasan's Avatar
    No worries! Slide the back cover of the phone off and remove the battery. The numbers are printed there. Enjoy your Hero! I still have mine.
    12-25-2012 05:59 AM

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