YouTube app refuses to work....

**jrdatrackstar1223** · 12-20-2009, 06:54 AM

I've seen this issue come up lately in other forums.

I am a new Sprint Hero owner (coming from a Pre and so far not looking back). However, I am a heavy YouTube surfer, and it seems like every other video result on the YouTube app gives me the "Sorry, cannot play this video error". Can anyone help me? I've tried the SD Card reset thing and that doesn't work. Does "jailbreaking it" work to fix this problem? This is the only thing that has left me missing my Pre

**jose2020** · 12-20-2009, 09:36 AM

I get that problem to, after retrying a few times it ends up working though.

**jrdatrackstar1223** · 12-20-2009, 02:34 PM

Even when I try that it still doesnt seem to work

**ItsMe** · 12-20-2009, 06:52 PM

Is this an issue with the fact that the browser doesn't play the videos but sends them to a separate video viewer and sometimes it doesn't start up and tried to play in the browser?

**jrdatrackstar1223** · 12-20-2009, 06:55 PM

No this issue is related to the individual YouTube app

**ItsMe** · 12-20-2009, 07:11 PM

HD videos?

**jrdatrackstar1223** · 12-20-2009, 10:40 PM

both with the low quality and high quality settings. i guess a lot of people have been complaining about it....?

**mrslarr** · 12-20-2009, 10:53 PM

My eris gets the same error every other video as well. I keep insisting and eventually Erie finds a player that works. I'm not happy struggling like that. Our technology should be past those kinds of probs.

**jrdatrackstar1223** · 12-21-2009, 08:18 AM

Originally Posted by mrslarr

My eris gets the same error every other video as well. I keep insisting and eventually Erie finds a player that works. I'm not happy struggling like that. Our technology should be past those kinds of probs.

Yea no crap...it sucks. This is prolly the only thing i miss from my Pre...Youtube worked

**marktaylor22** · 12-22-2009, 12:59 PM

i have this issue too.. sucks!

**youngzayiles** · 12-22-2009, 01:21 PM

Maybe this is a bigger problem then just you guy's android phones... Youtube has not been working on the pre's as of late either very well... I wonder if it is not a phone specific issue? Maybe Ill look over in other forums and see if they are having issues.. Ive started a thread at precentral as well..

**jrdatrackstar1223** · 12-22-2009, 03:35 PM

Originally Posted by youngzayiles

Maybe this is a bigger problem then just you guy's android phones... Youtube has not been working on the pre's as of late either very well... I wonder if it is not a phone specific issue? Maybe Ill look over in other forums and see if they are having issues.. Ive started a thread at precentral as well..

Now thats very interesting considering I just made my switch from the pre to the hero on saturday and the youtube app was working just fine then. Hmm....I wonder why its hitting some devices sooner than later

**vlozano06** · 12-22-2009, 09:06 PM

the sad thing is i never use youtube, but now that i got the hero i wanted to check it out and have not been able to get any videos to play through the app since saturday (dec 19). through the browser i have had success playing vids that are embedded, the htc flash player opens and plays the video with no problem.

**jrdatrackstar1223** · 12-22-2009, 09:57 PM

Originally Posted by vlozano06

the sad thing is i never use youtube, but now that i got the hero i wanted to check it out and have not been able to get any videos to play through the app since saturday (dec 19). through the browser i have had success playing vids that are embedded, the htc flash player opens and plays the video with no problem.

Yea but being able to access youtube quicker is nicer than having to open more programs.

**makeshift326** · 12-23-2009, 11:12 PM

Same thing here... this morning, it was working fine. This evening, either I get "video cannot be played"... OR ... the screen is blacked out or paused (no video movement although sound is playing) ...

Anyone have any ideas what is going on? Thanks.

rod

**markyflies** · 02-15-2010, 10:33 AM

Ok it has been some time since the last post. As of today no luck on my non rooted 1.5 Hero by Sprint. Get the message can not play video. Any out there that can help?

**Andrew Ruffolo** · 02-15-2010, 01:09 PM

Originally Posted by markyflies

Ok it has been some time since the last post. As of today no luck on my non rooted 1.5 Hero by Sprint. Get the message can not play video. Any out there that can help?

I just attempted to watch a video "David After Dentist" I got the error the first time, worked the second time in the app
the same video worked the first time I tried it through the browser. I am on an unrooted Hero. Mine is a "with Google" Device, how about yours? I believe people started complaining about this after the 1.56 build update :/ Hopefully this is addressed after 2.1. I've been fortunate though not to have this issue (even though I don't watch youtube videos on my phone).

**spatel9114** · 02-15-2010, 01:23 PM

I'm not sure, but I think this has something to do with Youtube switching over to HTML5 over Flash. Before, all videos were Flash, but today, most videos are HTML5, which will require an update in order to be seen.. I've noticed this problem too, and I think this may be why, but again, I'm not sure.

**Ginbill** · 02-15-2010, 01:40 PM

Mine are still playing just fine through the app. I just watched some yesterday. Hmm

**highwayman1224** · 02-15-2010, 02:43 PM

If you use the stock browser, & go to the regular YouTube site, most of them will play without a problem. Only problem is they won't play in HQ.

**k.trazy** · 02-17-2010, 01:42 PM

Craptastic application, I must say.

**phearxxx** · 02-18-2010, 11:13 PM

I have been having the same problem, I've contacted HTC and they told me they are currently working on a fix. Most likely meaning the 2.1 update coming out in a month or so...