Family Mobile & WiFi calling

**jjbadd#ac** · 08-13-2011, 09:29 AM

Why is it that when I had tmobile in my house, I had WiFi calling. Not as an add on feature, because when I would turn it on, it would popup a msg telling me that using it still takes away from plan minutes. Well recently I switched to WalMart Family Mobile, & it simply won't work, it tells me that I'm not registered on the t mobile network. It is the tmo network, no? By the way, I am using the mt4g. It should work, but possibly there are settings that can be changed?

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**Mikethaler** · 08-13-2011, 07:31 PM

Just a guess - Is the plan you are now on a TM plan or a reseller plan by Walmart? Maybe virtual resellers who use the TM system lose some features. I know they can't roam on other domestic carriers that regular TM customers can use.

**jjbadd#ac** · 08-14-2011, 07:38 AM

I ain't sure, I called fam mob, & their cust Serv is pitiful. They couldn't tell me if I was supposed to have it, if I wasn't, in fact, I don't think they knew what is was. I called twice, & it was basically the same both times. As far as roaming, I am able to, because in my house I'm on at&t a lot. My signal is poor in my house, that's the reason I want WiFi calling in the 1st place.

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**mikey3450** · 08-14-2011, 03:53 PM

Originally Posted by Mikethaler

Just a guess - Is the plan you are now on a TM plan or a reseller plan by Walmart? Maybe virtual resellers who use the TM system lose some features. I know they can't roam on other domestic carriers that regular TM customers can use.

This is exactly why you can't do that on family mobile. Its just on t-mobile network, but it doesn't get all of the t-mobile features. You also get family mobile's

**jjbadd#ac** · 08-14-2011, 06:51 PM

Yea but it don't cost tmo anything to allow WiFi calling, in fact it would seem they'd want you on WiFi & off their network...

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**danperde** · 08-15-2011, 10:30 AM

Originally Posted by jjbadd

Yea but it don't cost tmo anything to allow WiFi calling, in fact it would seem they'd want you on WiFi & off their network...

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Even with Wi-Fi calling you still use their network. You don't use a cell tower on your part, but the call goes through their server, and then to a cell tower --> the person you are calling. Anyway, you need to be a T-Mobile customer, not a 3rd party customer that uses T-mobile's system.