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  1. Thread Author  Thread Author    #1  

    Unhappy My Touch 4g frozen on reboot screen... HELP.

    My MyTouch 4g that I have had for more than 8 months now has been slow today and while texting a friends back, since it was being slow I decided to just restart my phone. I usually do this and the phone turns back on and works just fine afterwards. Notice that I did NOT do a system reboot or anything. I simply restarted my phone. When I tried this, I got a screen that says:
    "GLACIER PVT SHIP S-ON
    HBOOT-0.86.0000
    MICROP-0429
    RADIO 26.01.02.26_M
    eMMC-boot
    Sep 27 2010, 11:12:59

    FAST BOOT

    <VOL UP> to previous item
    <VOL DOWN> to next item
    <POWER> to select item

    BOOTLOADER
    REBOOT
    REBOOT BOOTLOADER
    POWER DOWN"

    I tried moving up and down or selecting an item but the screen is frozen. I took the battery out many times and it goes back to the same screen. Now, my phone is NOT rooted. I tried connecting the phone to the computer and the computer recognized the usb but the phone did not show up in My Computer. I have no idea what is going on. it does have water damage, but the water damage was from January and it is now September. I highly doubt this has anything to do with it. I tried calling T-Mobile and they said they can't do anything about it and blamed it on the water damage. I highly doubt water can make a phone do a reboot randomly and freeze. All the water damage did was fry the front view camera on the phone. I have been on the internet for HOURS looking this up, and I cannot find anything useful. Someone PLEASE HELP.
    Last edited by mahv333; 09-17-2011 at 09:15 PM. Reason: Forgot some details
  2. #2  
    mjneid's Avatar

    Posts
    101 Posts
    ROM
    CyanogenMod N252

    Default Re: My Touch 4g frozen on reboot screen... HELP.

    Okay this is pretty deep stuff and i hope you can hang with me.

    First of all the reason your phone is booting into hBoot is because the phone doesn't have a ROM on it. Or least it thinks it doesn't. Which could be due to a faulty eMMC chip. That is the chip that everything gets wrote to, and read from. Now the problem doesn't stem from the water damage that happened months ago.

    There is only one way to attempt to fix your phone. Since you have the .86 bootloader i'm assuming you were using the 2.2.1 OS that t-mobile provides. First of all you need to download the PD15IMG.zip Click on this link. And make sure to leave it zipped. Do not unzip it. Store it on the root of your SD Card you use in your phone. Meaning do not store it in any folders. Then boot up the phone and get to the hBoot (the white screen you mentioned). Select "bootloader", the phone will scan the SD Card then prompt you to update the OS. Do that. You'll see a progress bar along the right side of the screen. It'll slowly move up and the items will get a "ok" by them letting you know they are done. If you get a "fail-PU" it means the phone is truly bricked and there is no way of fixing it. PU means Partition Update, and the eMMC chip is not allowing anything to be written or read off of the chip set.

    Hope that helps.
    Samsung Galaxy S3 Verizon | Cyanogen(mod) 10.1
    Asus Transformer TF101 | Cyanogen(mod)
    Nook Color | Cyanogen(mod)
    Logitech Revue
    Past : HTC Glacier / HTC Sapphire / HTC Dream / Blackberry 8100, 8310, 8700, 8900, 9700
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  3. #3  

    Default Re: My Touch 4g frozen on reboot screen... HELP.

    I have a similar issue and my phone is rooted using ClockworkMod.

    I rebooted my phone but when it rebooted, the T-Mobile myTouch4g screen (with the white background) opened up, the phone vibrated 7 times and nothing else happened; it is frozen on this screen. I had to take the battery out in order to try to restart it.

    I booted the phone to HBOOT. I tried the BOOTLOADER and it came back saying it can not find the PD15DIAG.zip image and returns to the HBOOT screen.

    Do you have a PD15DIAG.ZIP I could get from you, or know where I can get one?

    Also, I cannot access the SD card when I plug my phone into the computer, so how would I be able to store a file on the SD card if I can't access it?

    I also selected "Recovery" and it did the same thing as when I originally rebooted my phone.

    Any thoughts? Thanks,
    E
  4. #4  

    Default Re: My Touch 4g frozen on reboot screen... HELP.

    i know this is an old thread, but i tried the above mentioned remedy. except for my computer will not recognize my phone for me to open it and put the file on the sd card. i think my phone has heat damage due to my workplace. could this cause problems with the chip not responding. plz help.
  5. #5  

    Default Re: My Touch 4g frozen on reboot screen... HELP.

    Take the SD card out of the phone and plug it into your computer with a microSD adapter. You can then do whatever you like on the sd card.
  6. #6  

    Default Re: My Touch 4g frozen on reboot screen... HELP.

    I have the same issue as the OP. However, on my phone it reads:
    GLACIER PVT SHIP S-ON
    HBOOT-0.89.0006
    MICROP-0429
    RADIO-26.13.04.19_M
    eMMC- boot
    Jul 15 2011, 16:45:17

    So when I try to load the PD15IMG file, all is good. However, when it checks it, it says:

    Main Version is older!
    Update Fail!

    I think I need a newer version of this PD15IMG file. Where can I get this? How would I search for it?

    Also, I was using the gingerbread (2.3.4?) os
    Last edited by doctorjay15; 01-07-2012 at 04:10 PM. Reason: additional info
  7. #7  

    Default Re: My Touch 4g frozen on reboot screen... HELP.

    I too have the same issue as the above post:
    GLACIER PVT SHIP S-ON
    HBOOT-0.89.0005
    MICROP-0429
    RADIO-26.11.04.03_M
    eMMC- boot
    Apr 14 2011

    Main Version is older!
    Update Fail!

    Is there a newer version of the PD15IMG file? Is there another solution?
    Thanks-
  8. #8  

    Default

    Quote Originally Posted by cuicsudl View Post
    I too have the same issue as the above post:
    GLACIER PVT SHIP S-ON
    HBOOT-0.89.0005
    MICROP-0429
    RADIO-26.11.04.03_M
    eMMC- boot
    Apr 14 2011

    Main Version is older!
    Update Fail!

    Is there a newer version of the PD15IMG file? Is there another solution?
    Thanks-
    Hey I just got this same problem today. Im running the 2.3.4 also. Did you find a way to fix? Let me know if you did, I would really appreciate
  9. #9  

    Default

    Quote Originally Posted by doctorjay15 View Post
    I have the same issue as the OP. However, on my phone it reads:
    GLACIER PVT SHIP S-ON
    HBOOT-0.89.0006
    MICROP-0429
    RADIO-26.13.04.19_M
    eMMC- boot
    Jul 15 2011, 16:45:17

    So when I try to load the PD15IMG file, all is good. However, when it checks it, it says:

    Main Version is older!
    Update Fail!

    I think I need a newer version of this PD15IMG file. Where can I get this? How would I search for it?

    Also, I was using the gingerbread (2.3.4?) os
    Heythis just happened to me todayy. My phones also running the gingerbread 2.3.4. Did you find a way to fix it?if you did could you let me know how I would really appreciate it,i just got the phone too off some guy so imma pissed if it cant get fixed lol
  10. #10  

    Default Re: My Touch 4g frozen on reboot screen... HELP.

    Same thing happen to me today and I can't get to mjneid's link since Megaupload was shut down yesterday....
  11. #11  

    Default Re: My Touch 4g frozen on reboot screen... HELP.

    I have the same issue as the OP. However, on my phone it reads:
    GLACIER PVT SHIP S-ON
    HBOOT-0.89.0005
    MICROP-0429
    RADIO-26.11.04.03_M
    eMMC- boot
    Apr 14 2011, 13:18:22

    WHAT CAN I DO???
  12. #12  

    Default Re: My Touch 4g frozen on reboot screen... HELP.

    same problem
    glacier pvt ship s-on
    hboot-0.86.0000
    radio-26.03.02.26_M
    eMMC-boot
    Sep 27 2010, 11:12:59

    tried the pd15img thing but it keeps saying no image or wrong image. damn megaupload for being down. anyone have the right file? also, (i'm a dummy) wtf is gingerbread.
  13. #13  
    mjneid's Avatar

    Posts
    101 Posts
    ROM
    CyanogenMod N252

    Default Re: My Touch 4g frozen on reboot screen... HELP.

    Gingerbread is 2.3 roms

    Cupcake 1.6
    doughnut 1.8
    eclair 2.1.x
    froyo 2.2.x
    gingerbread 2.3.x
    honeycomb 3.x
    Ice Cream Sandwich 4.x
    JellyBean 5.x
    Samsung Galaxy S3 Verizon | Cyanogen(mod) 10.1
    Asus Transformer TF101 | Cyanogen(mod)
    Nook Color | Cyanogen(mod)
    Logitech Revue
    Past : HTC Glacier / HTC Sapphire / HTC Dream / Blackberry 8100, 8310, 8700, 8900, 9700
  14. #14  

    Default Re: My Touch 4g frozen on reboot screen... HELP.

    i have da same poblem too with my mytouch 4g...
  15. #15  

    Lightbulb Re: My Touch 4g frozen on reboot screen... HELP.

    Hi AndroidCentral,

    I had to join the forms today because I too encountered this issue. Like OP, my MT4G was completely stock, which makes this extra annoying as users like us are not familiar with modifying the boot sequence in any way.

    Yesterday, my MYTG froze and I had to reset the battery to operate it again. Overnight, it turned itself off. When I powered it on, it only went as far as the white T-Mobile My Touch splash screen. It would not go any further. Using DOWN+PWR I went to 'hBoot' and tired selecting RECOVERY, but that just vibrated a few times and went black. FASTBOOT also did not work--just left me at the white screen.

    It seems to me like mjneid is correct; there is an issue with ROM being read due to a bad eMMC chip. If you google "MyTouch 4G/Panache bootloop" you'll find a list of known bad eMMC chips, as well as similar instructions for what mjneid suggested, with a live link to the file.

    I cannot speak to this fix since I didnt try it; hopefully it works, if you're comfortable with the steps. Though if you're too much of a stock n00b to do follow them dont worry. You could still get "Fail-PU" result and all you'd gain is proving to yourself the phone is bricked. I called T Mobile support and once I got to the appropriate level of tech support, we walked through some tests from HTC and demonstrated I couldnt preform factory reset, so they replaced it under factory warranty. I suspect its a known hardware issue.
  16. #16  

    Default Re: My Touch 4g frozen on reboot screen... HELP.

    Got this exact problem.... never tried rooting it or anything froze on loading a program from android market(aol instant messenger) pulled the battery and it never got passed the mytouch screen hboot is 89006

    I tried the ones on the internet and got the whole update failed version to old!

    So I called like every store in phoenix thinking t-mobile had the most up to date version found a place with the SD card... and it said the same exact and the kid at t-mobile was stuck and said he never saw it... considering it hasn't said PU fail or whatever for EMMC failure ... and it sucks that we can't get into the phone and turn on setting to attempt a debugging
  17. #17  

    Default Re: My Touch 4g frozen on reboot screen... HELP.

    well I got it to go passed the to old part... changed the android txt file but it just switches back to hboot I go to recovery it tries to start but says things like Recovery file not found and crap like that. It still hasn't said fail PU yet though
  18. #18  

    Default Re: My Touch 4g frozen on reboot screen... HELP.

    Stidhamt28, you lost me on the SD Card part. How do you think the SD card could be related to this issue? I had experienced the same issues with both the SD card in, and out.
  19. #19  

    Default Re: My Touch 4g frozen on reboot screen... HELP.

    POSSIBLE FIX
    I had the same problem the OP had. My phone was acting up so i rebooted it. It goes to the reboot screen described and none of the physical buttons work at all. Like it's frozen.
    Well after much frustration and many battery pulls I thought hell I'll try accessing the bootloader menu myself instead of the phone doing it for me and freezing

    so I held the vol down button as I powered up the phone and idk how but it fixed itself. Never happened again
  20. #20  

    Default Re: My Touch 4g frozen on reboot screen... HELP.

    how do i fix this
  21. #21  

    Default Re: My Touch 4g frozen on reboot screen... HELP.

    did you get this fixed?
  22. #22  

    Default Re: My Touch 4g frozen on reboot screen... HELP.

    I am having this problem. I have downloaded the PD15DIAG.ZIP file and placed in on a sd card by using my laptop. Then placed the sd card into the phone and press the power button the start the hboot and the phone runs through the check and goes right back to the reboot screen. Is there another way of getting the file onto the phone? What other options are there to put the ROM back on the phone?
  23. #23  

    Default Re: My Touch 4g frozen on reboot screen... HELP.

    Quote Originally Posted by marjorieafonseca View Post
    I am having this problem. I have downloaded the PD15DIAG.ZIP file and placed in on a sd card by using my laptop. Then placed the sd card into the phone and press the power button the start the hboot and the phone runs through the check and goes right back to the reboot screen. Is there another way of getting the file onto the phone? What other options are there to put the ROM back on the phone?
    yes fastboot

    Rename the downloaded stock rom "StockRom.zip" (if extensions are hidden, rename it "StockRom").
    Place the downloaded stock rom zip file in your platform-tools directory.
    Download the attached file "fastboot.zip. In the zip archive there are three folders, "windows", "mac", and "linux". Extract the file from the associated with your operating system and place it in platform-tools directory.
    In command prompt, type the following command to reboot into bootloader:
    Code:
    > adb reboot bootloader
    Make sure your device is recognized by typing the following command.
    Code:
    > fastboot devices
    If you device is recognized, it should return a serial/model number.
    Code:
    > fastboot oem rebootRUU
    Your phone should now reboot into a black screen with a gray/silver "HTC" logo on it.
    Next we flash the Stock Rom. This may take a few minutes as it transfers the file to the phone then attemps to update (downgrade).
    Code:
    > fastboot flash zip StockRom.zip
    In rare cases the flash stops and the user gets a warning to repeat the flash immediately - no panic, just run the " fastboot flash zip StockRom.zip" (only this command, not the rebootRUU one) again and it will work.
    When it finishes, wait a minute or two (just in case) then reboot your phone by typing:
    Code:
    > fastboot reboot
    After booting into Android 2.2, DO NOT update the OTA that is around 70MB. That is the update to Gingerbread. There is one update that will come before that, that is a lot smaller in size, which is the WiFi-Calling update - that update is okay to install.
    Thanked by:
  24. #24  

    Default Re: My Touch 4g frozen on reboot screen... HELP.

    have same problem with mt4g. is there a easier way of fixing this
  25. #25  

    Default Re: My Touch 4g frozen on reboot screen... HELP.

    hols he mirado que hantenido el mismo problema el mio es diferente se queda en la pantalla de inicio de t-mobile htc my tourc 4g de alli no pasa lo que me acurdo es que estaba descargando de internet una actualisacion y se congelo y tube que qiutar la bateria para que iniciara y desde alli estha asi me poderian ayudar a encontrar una solocucion a esto
    tengo
    GLACIER PVT SHIP S-OFF
    H-BOOT-0.86.0000
    MICROP-0429
    RADIO 26.03.02.26_M
    eMMC-boot
    Sep 27 2010, 11:12:59
    Last edited by robins001; 09-06-2012 at 11:13 PM.
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