HTC One having trouble focusing with camera

[DanX47]

Is anyone else's camera acting like this?

I love this phone but so far the camera seems weird, it doesn't know how to decide whether or not to focus or not.

 

[arwen_in_nj]

Is anyone else's camera acting like this?

I love this phone but so far the camera seems weird, it doesn't know how to decide whether or not to focus or not.

Are you touching the screen? You can force the camera to focus anywhere you want by touching the screen.

Sent from my most awesome HTC One

 

[stunu12]

I'm having the exact same problem.. when i first got the phone pictures were clear and sharp, now camera wont focus and everything is blurry no matter where i touch on the screen.

 

[charlee08]

I'm having the exact same problem.. when i first got the phone pictures were clear and sharp, now camera wont focus and everything is blurry no matter where i touch on the screen.

Any chance you may have left it zoomed in and not noticed it?

I'm not having any problems with my camera. I touch to get the focus where I want and it does exactly as commanded.

Sent from my HTC One

 

[bigoldthor]

Also make sure you don't have dirt, fingerprints, smudges, or contamination on the lens.

Posted via Android Central App

 

[egalgal]

i having the same problem!
what happen? it was OK...
please help

 

[ollieg]

Dirt/smudge is my first experience-based guess as well. If you are an eyeglass wearer, use your lens wiper not clothing!

 

[aokusman]

It does the same on videos. If you don't tap to focus your video will be blurry, also when you move the video may loose focus. Terrible camera

Sent from my HTC One using Tapatalk 2

 

[walt27]

I've noticed this a few times as well weather or not it's the phone or user error idk. It takes good pictures most of the time. We will get an update eventually

Sent from my HTC One using Android Central Forums

 

[tsmith35]

Same problem here. Lens is sparkly clean. Some shots are nice and sharp, while shots taken before or after are blurry as can be. The amount of light seems to be a factor, with bright lights apparently causing a lot of difficulty for the camera.

Some of the fuzzy shots were taken 15 feet from a statue outside in broad daylight, and I couldn't get the camera to focus to save its life. Tapped the screen, cleaned the lens, tried different perspectives, and nothing worked. Friend's Galaxy Note 2 took all the same shots and all razor sharp. Very disappointing. I never did get a good shot. Sunny day with clouds and clear air. Doesn't get much better than that for photos.

Hope HTC can figure out a fix or this One is going back.

 

[tsmith35]

I should add: I love the phone, but the camera is really frustrating me.

 

[SCjRqrQCnBQ19QoYCtdl]

I should add: I love the phone, but the camera is really frustrating me.

Sounds like you got a bad copy.

 

[HawaiiD]

Sounds like you got a bad copy.

View attachment 69073View attachment 69074View attachment 69075View attachment 69076

My wife and I ones half the time takes blurry pictures in auto
mode. We are getting ours exchanged tomorrow. Our on screen buttons also seems unresponsive at times

Sent from my HTC One Coconut Wireless

 

[SCjRqrQCnBQ19QoYCtdl]

Yeah, that is blurry. If that is the best it can do, then it is defective. Does it take blurry shots like this if you tap to focus? Is it just in low light? I assume the above picture was taken when it was pretty dark as the camera tends to want to lighten up dark scenes. It does tend to have a hard time focusing in very dark conditions.

 

[HawaiiD]

Yeah, that is blurry. If that is the best it can do, then it is defective. Does it take blurry shots like this if you tap to focus? Is it just in low light? I assume the above picture was taken when it was pretty dark as the camera tends to want to lighten up dark scenes. It does tend to have a hard time focusing in very dark conditions.

This picture is actually darker than it really was. I did tap the screen to focus in the middle. However, It does go clear for a split second. Then get blurry and then clear again and then blurry again. It's like it can't make up its mind how to focus. This is in auto mode btw.

Sent from my HTC One Coconut Wireless

 

[tsmith35]

Okay, I've found more information about the HTC One camera problem:

First, after taking dozens of photos with the camera, I discovered that the problem seems to occur *only* when a very bright area is visible within the camera frame. Anything with a bright spot, anywhere from the reflection of a floodlight off of a shiny brass statue (or a plain white wall) to a photo inside of a bus (sunny outside) seemed to throw the camera for a loop. I took photos inside, outside and everywhere I could think of before I noticed the common theme with bright lights (or perhaps high contrast) causing problems.

Second, I talked with HTC for nearly an hour about the problem. They had me do numerous resets, restarts, and changes. Finally, after the HTC tech consulted with the Nth person for more information, he discovered that the problem has been confirmed by the tier-2 support guys, but nobody had told this to the tier-1 support guys. He promised that HTC was working on a patch for the issue via firmware. I was skeptical, but I gave him the benefit of the doubt.

I did notice, while talking to HTC, that in low-contrast situations, the camera auto-focused very well and very quickly. Add a bright spot, and suddenly the camera worked like a madman to focus. It was happening so fast that the image on the LCD appeared to be jumping up and down. Tapping on the screen to pick out a specific point would cause the image brightness to change, but the focus still kept jumping. Remove the light, and the camera locked on target immediately. I gave all of this information to HTC, so it's on record with them.

Then today, while browsing around for more details about the camera problem, I ran into this page at T-mobile: Camera focus issues: HTC One (LTE)

The article is dated May 7, 2013. So I guess I'll just wait and see what happens.

The rest of the phone is great. Reception is as good or better than my dad's Galaxy, it's fast, and I have a ton of memory to burn (about 11 gigs of apps, video and music loaded, leaving about 2/3 of the memory free). If I can get my camera to focus properly, I'll be one happy camper!

 

[czrman99]

No problem here.

Sent from my HTCONE using Android Central Forums